Amazon Customer Service Issues

Subject: Urgent Account Closure Request I would like to request the immediate closure of my Amazon account. Despite notification of an email address change, I did not request this alteration. Furthermore, any communication sent to the new email was not received by me. I have no outstanding orders with Amazon and therefore have no reason to review any purchases. Please confirm in writing that my account has been closed. The auto-reply stating that my email address does not accept incoming emails raises concern as this was not explicitly communicated in the previous message on November 11th, which I find confusing. Please address this matter promptly. Thank you.

On September 2, [redacted], I purchased an Actiontec Wireless N DSL Modem for my TDS phone carrier as they use this specific product for Wi-Fi and Internet services. My old modem stopped working on Sunday, November 11, [redacted]. I attempted to set up the newly purchased modem (Model #GT784WN) but realized it was not compatible with TDS services as it's a generic model sold for multiple carriers. Today, on Monday, November 12, [redacted], a TDS technician installed their own ActionTec Modem that works with their system. Unfortunately, I am unable to use the modem I bought from Amazon and would like to return it as it has not been used. Regards, Ronda Collins, Prime Customer. Phone number corrected to [redacted].

I recently received an email from your team regarding a refund of £71.50 being processed to my account. However, I want to address an issue with a previous order of cartridges, Order [redacted]-[redacted], totaling £92.98. The cartridges I received were damaged and leaking, prompting me to file an A-Z claim. Although I returned the items to Taunton UK, the supplier, ZUH HAI LICAI ELEC, refused a refund unless I cancelled the A-Z claim. Despite my efforts, the situation remains unresolved. I possess a receipt from the post office dated October 24, [redacted], confirming the return of the damaged cartridges. Please ensure the correct refund amount of £92.98 is processed. Your prompt attention to this matter is appreciated. Sincerely, Vilma B.

Delivery Issue: I have encountered significant problems with Lasership deliveries. Despite being home, the tracking information incorrectly stated failed delivery attempts and then falsely indicated successful deliveries without actually delivering anything. Repeated attempts to contact the driver have been unsuccessful, and it seems like erroneous information is being input intentionally. Another package was undelivered due to the unavailability of a driver. This ongoing issue with Lasership's service has led to multiple lost packages and cancellations, which is unacceptable. I urge Amazon to investigate and address these issues with Lasership to prevent further inconvenience for customers like me.

I purchased a new Mi A2 during a sale by exchanging my old Redmi Note 3. I initially placed the order using my previous account which I no longer have access to as my mobile number changed. I created a new account with my current number but faced difficulties tracking my order from Srinagar. A delivery attempt was made when I was unavailable, causing inconvenience as I had formatted my current phone for exchange. Order ID: [redacted]-[redacted]. I tried reinstalling the Amazon app after the delivery delay, but I can't log in as the OTP isn't functional in J&K, India. I seek guidance on how to resolve this issue, locate my parcel, and contact the delivery team in Srinagar.

Dear Team, I bought an Oppo Realme 1 from you on 24.10.[redacted]. The order included a promise of six months of free screen replacements and a 10% cashback in the future pay wallet, up to Rs [redacted]. However, I have not yet received the cashback, nor have I received any email or confirmation about the free screen replacement. According to the terms and conditions for the free screen replacement, the cellphone box should have mentioned this offer, which it did not. Additionally, I was supposed to receive Rs [redacted] cashback in my future pay wallet, but that has not been credited yet. Please address my concerns and respond promptly. Thank you.

I received a message notifying me that an attempted delivery was made by GWUI for my package, but I was home during the specified time. My community has guards present all day, so it doesn't make sense that the delivery was missed. Unfortunately, the message did not provide a phone number to contact GWUI for further assistance. It would be helpful if phone numbers were included in emails for direct communication. I recommend including contact information in emails for situations where a response is needed from the recipient. This would improve customer experience and make it easier for us to reach out when necessary. Thank you. ~ Christopher

I encountered issues with the Amazon order No. [redacted]6-[redacted] for a Virgin Mobile Samsung push-button telephone priced at $[redacted].99, totaling $[redacted].74 with tax. The phone, intended for use with Assurance Wireless, could not be activated despite Assurance's efforts, suggesting a defect or inaccurate product description. Upon seeking assistance, Customer Service redirected me to Seaside company, the actual seller. After fruitless attempts to return the item, dealing with Seaside proved challenging. I am reaching out to Amazon for support in facilitating a refund. I initially believed Amazon was the seller and would not have proceeded with the purchase if aware of the true seller. At this point, I ask for Amazon's assistance in resolving the situation, either by coordinating with Seaside for a refund or arranging for the return of the phone and a refund of $[redacted].74 to my credit card. Your help in this matter is greatly appreciated. Thank you, Lilia A.

Hello, I am reaching out to express my dissatisfaction with Souq Egypt. I've been trying to resolve issues with my orders, numbers [redacted][redacted], [redacted][redacted], and the cancellation of order [redacted][redacted], which I paid for using a Mastercard. When I contacted customer service, I was connected with a person named Tony Assad. Unfortunately, our interaction was unpleasant as he used inappropriate language with me. When I requested to speak to another manager, he insisted he was the only one available. I found this treatment disrespectful and unprofessional. I am eager to escalate this matter to a higher authority and have my delivery concerns addressed promptly. Thank you.

I have contacted Amazon Customer Service four times, totaling over three hours. During my last call, I spoke with a rude South African supervisor named "Fhanaaz" who claimed the issue was with my email server, even though I have confirmed there are no blocks on my incoming or outgoing emails. When I attempted to change my Amazon password, I encountered an unexpected problem. Through multiple calls to your Customer Service team, I discovered that during the password change process, my account phone number was removed, a two-step verification process was activated, and the option for Amazon to send emails to my address was disabled. As a result, I am now locked out of my account, unable to reset my password, and not receiving any emails from Amazon or Customer Service. I did manage to successfully send an email to [redacted], illustrating my dilemma. I have filed a complaint about the behavior of the CS representative from South Africa, as being hung up on as a customer trying to access my account is unacceptable. Despite providing all possible verification details, including my name, last purchase, last four digits of my credit card, and expiration date, I have been unable to regain access. I am prepared to provide additional identification, such as a scan of my driver's license and birth certificate, to confirm my identity as the account owner. I kindly request that someone from Amazon, not an external CS vendor, contact me at [redacted], since my email [redacted] is inaccessible. Alternatively, you can reach me at [redacted], my wife's email address. Your assistance in resolving this issue would be greatly appreciated.

Hello, I am reaching out for assistance regarding my Createspace account. Unfortunately, I am unable to access it because I do not recall the email I used to set it up. The "forgot password" option has not been helpful in resolving this issue, as it requires an email address. I am the author Bugra Balci, and it is imperative that I gain access to my account to address the ongoing book sales and prevent further transactions. Despite my efforts to find a solution online, I have been unable to locate any contact information for Createspace customer support. I am eager to take any necessary steps to work with you towards resolving this urgent matter promptly.

Sham Guarantee Review I want to share my terrible experience with the Happiness Guarantee. I recently had a pet door installed in my new home, and specified I wanted it as low as possible due to having a dachshund. Despite my instructions, the installer placed the pet door 5 1/2 inches from the bottom of the back door, rendering it too high for my dog to use comfortably. I submitted a claim with photographic evidence and statements from witnesses, but Amazon denied it, citing manufacturer recommendations. Despite appealing the decision, I have received no response after multiple attempts. Buyer beware - the Happiness Guarantee may not be a guarantee at all.

Order Issue: [redacted]-[redacted] I am facing an issue with my recent purchase. Instead of receiving the Joe Rocket Jacket that I ordered, a jacket from a different brand arrived. Despite looking similar, it lacks the features and branding of the Joe Rocket jacket. I reached out to the seller for clarification on the mix-up and requested to return it for the correct item. After not hearing back from the seller, I contacted Amazon's customer service, who initiated an investigation. Unfortunately, I never received any follow-up. Upon checking my case status last week, I discovered my claim was rejected without explanation. My attempts to seek clarification through email have been unsuccessful. I wish to return the incorrect jacket and receive a refund as soon as possible. This mix-up led me to purchase the original item from another retailer. Any assistance with this matter would be greatly appreciated.

I am disappointed to see that my bedframe order, placed on 11/7/18 for my new house, is now being sent back to the seller even before the scheduled delivery on 11/19. I used a 10% moving coupon from Amazon (valid until 11/6/18) that I can no longer apply to the re-ordered item, which is quite frustrating considering the item's cost exceeds $[redacted]. I had meticulously arranged for the shipment by changing my address with the post office, ensuring the timing aligned with the house closing, and adjusting my work schedule to receive the product. I kindly request Amazon to credit my account with the 10% discount for the inconvenience caused. I assume there might have been a misunderstanding between the post office and Amazon leading to the return. The order is associated with my husband's email: [redacted]; Order# [redacted]-[redacted].

I am seeking a refund of $[redacted] back to my Capital One card. I was offered and accepted an Amazon credit substitution due to an accidental order of excess items. The duplicate orders were canceled, and I require two high chairs and two strollers. The $[redacted] refund has not been processed, despite assurance from a Capital One supervisor that it was approved and recorded during our conversation. I am hearing impaired and have a state translator on the line. The supervisor confirmed the refund was issued and could take 3 to 5 days to reflect, but it is not yet showing as pending. I am a loyal customer with a history of substantial orders but will escalate if the refund is not processed immediately. I want the refund to be completed promptly as expected. Thank you. - Natasha Chambly

I am seeking assistance with a promised refund of $[redacted]. I am deaf and rely on a translator, and while I understand it usually takes 3 to 5 days, a Capital One supervisor indicated that it should already be pending, which it is not. I have evidence through emails with Amazon confirming the refund, and three witnesses present during recorded phone calls with the supervisor and my bank. I need the refund processed promptly back to my MasterCard as previously agreed. I mentioned accepting Amazon credit as an alternative, but that has not been provided either. I have made numerous calls, provided proof at the bank, and been assured of the refund, yet nothing has been done. Please address this matter urgently. Thank you. - Natasha Chambly

Dear Customer Service, I have placed two orders on Amazon, the first one is [redacted][redacted] and the second is [redacted][redacted]. The delivery boy gave me the first order, and upon checking the status, it shows both orders are delivered. When we inquired with the delivery boy, he advised us to contact Amazon customer care. After explaining the situation to Amazon, they assured us they would investigate and provide the parcel. However, it has been 25 days, and I am still waiting for a definitive response. I am disappointed with the lack of progress and concerned by the delay in resolving this issue. Is there anything else I should do to secure my order? Your assistance in this matter is greatly appreciated. Best regards.

I purchased a Lodge 8 Quart Dutch Oven for my dad's birthday and planned for it to arrive by October 25th, three days before his birthday on October 28th. Despite the package being sponsored by Amazon Prime and intended for delivery within two days, multiple "Post Office Errors" have delayed it significantly. As a Cadet at West Point unable to be present in Perrin, Texas, where my dad resides, I directed the package to his PO Box. Unfortunately, it has not yet arrived by November 14th. I have been unable to confirm its delivery through my dad since he has not yet shared a picture of him using it as expected. After reaching out to several post offices and experiencing delays, I hope to resolve this issue promptly to either receive a refund or ensure my dad receives the dutch oven. He had hoped to use it for Thanksgiving desserts, making the timing critical as the holiday approaches next week.

I recently ordered an item from Amazon that took ages to arrive and was shipped from China, which left me incredibly disappointed. Despite going through Amazon's procedures to request an exchange, I never received any response. At this point, I just want a refund. I admit that I should have been more cautious about purchasing such items showcased on Amazon. Having been a long-time Amazon customer, I used to trust the platform, but it seems things have changed. The item I am looking to return is the Celmia Women Striped Casual Loose Kaftan Dress V Neck 3/4 Sleeve Split Long Dresses with Kangaroo Pockets in Green size 2XL, sold by Drseewd for $21.99.

I've tried to cancel my Amazon account multiple times today but keep getting disconnected or transferred to a credit card company. It seems my account has been compromised, as someone else is using it. I'm not receiving any emails from Amazon when they try to contact me at [redacted] Even when I attempt to reset my account, I don't receive the email. My email works fine for everything except Amazon. I'm being told to do something with a Google app, but I'm unable to. This situation is incredibly frustrating, and I can't afford to spend more hours dealing with this issue. I think my account should be closed due to a compromise with my email. I don't mean any disrespect, but I'd appreciate it if a supervisor or tech support could give me a call back. I've confirmed all my information, but there seems to be a flaw in the system if customers alert about issues, and support staff aren't taking action, leaving my account open with potential credit card compromises. You can reach me at my cell phone, [redacted]. Please contact me.