Amazon Customer Service Issues

Missing Package Order #[redacted]-[redacted] I received an email regarding the delivery status, indicating that the package was shipped with AMZL US. However, based on the tracking information provided, it seems that the package was delivered in Baton Rouge on Friday, November 9th. Despite the confirmation of delivery, I have not located the package in my mailbox or had anyone arrive at my apartment's doorway today. The address on my order is correct. Could you kindly assist in locating where my package may have been left? Your help in this matter is greatly appreciated. Thank you, Heidi D.

An order placed through UPS tracking number 1Z21E11A[redacted] was scheduled for delivery on 11/9 but was delayed and now set for 11/12. The discrepancy in delivery dates between the website and UPS should be addressed. There have been recurring problems with UPS in terms of reliability and package handling in the area. USPS and FedEx have been more reliable options compared to UPS. Suggesting a 'rate the carrier' section for feedback on shipping experiences and performance could potentially improve service.

I am inquiring about my missing package as per Order #[redacted]-[redacted]. The email I received detailed the delivery progress, but I have been unable to locate the package in my mailbox or at my apartment doorway. I am seeking information regarding the whereabouts of the package. Carrier: AMZL US Tracking ID: TBA[redacted]00 Status: - Delivered: Friday, November 9 at 11:51 AM in Baton Rouge, US - Out for delivery: Friday, November 9 at 10:21 AM in Baton Rouge, US - Package arrived at a carrier facility: Thursday, November 8 at 4:08 AM in Baton Rouge, US - Shipment departed from Amazon facility: Wednesday, November 7 at 9:13 PM in Mobile, ALABAMA US - Shipment arrived at Amazon facility: Wednesday, November 7 at 8:39 AM in Mobile, ALABAMA US Hideko D. Email: [redacted]

Hello, I purchased a MI 4C pro TV from Amazon on November 2, [redacted], with a delivery date of November 3-5. However, I was informed that the delivery would be on November 10, [redacted]. Due to time constraints, I couldn't contact Amazon customer care. Today, on November 10, [redacted], I checked the order tracking and found out that my order has been in the GATI courier service warehouse since November 6. I reached out to GATI, and they mentioned they can't deliver the order today but after Tuesday. I urgently need the order today as I will be out of India next week. I am displeased with the service from both GATI and Amazon. I would like to file a complaint against them. Please provide me with the escalation process and contact information.

I am a long-time user of Amazon Prime, Amazon Music, and Amazon Video. Recently, I noticed unauthorized charges on my account for Amazon Music, Starz, and Boomerang subscriptions. I have never signed up for these services nor have I used them. I am confused as to why I am being billed separately for these services when they should be included with my Amazon Prime membership. If this issue is not resolved promptly and the extra fees refunded, I will have no choice but to cancel my Prime membership and explore other options. Thank you, J. Templeton.

Hello, Our account has been inaccessible, and despite multiple attempts by my son in America to contact you in the past few weeks, the issue remains unresolved. Promises of a resolution within 24 or 48 hours have gone unfulfilled, and no clear explanation has been provided for the delay, leaving us unable to trade. We are being charged for a service that is not being provided, and a significant amount of money is tied up in stock. Given your company's reputation, we expected more efficient customer service. I am now considering exploring other options due to the ongoing issues. I am located in New Zealand and would appreciate a telephone number to directly address this matter, as my son in America is becoming increasingly frustrated with the lack of response. You can reach me at 0[redacted][redacted]. Kind regards, Paul Cardwell.

I recently purchased a product called Super Maid that was featured on Facebook. Regrettably, I didn't check Amazon where I'm an Amazon Prime member. Apologies for not doing so before ordering from Shock Best. The product is subpar. The mop head swivels and damages soft wood floors, and the weak handle allows it to twist easily, feeling like it could break anytime. This product is flawed, and buyers on Amazon will likely be dissatisfied. I spent $[redacted], which feels like throwing money away. Despite requesting a refund twice, I'm only offered store credit for a future purchase, which I'm not interested in. I'm sharing this to warn others about this problematic product in the hope that customers are aware of its issues. Thank you, M. Bruener

I am experiencing difficulty signing into my account despite using the correct password. Each time I log in, I am required to reset the password only to be able to access the account once. This issue has persisted for weeks, and I initially thought it was a temporary glitch, but it has become frustrating. I would appreciate clarification on why my password is not being accepted consistently. I am also wondering if there is a policy in place requiring regular password changes that I am unaware of. It would be helpful to receive communication about this rather than being locked out of the system unexpectedly. With the holiday season approaching, I need access to my account for shopping and creating wish lists. Resolving this matter promptly would be greatly appreciated. Thank you for your attention to this matter. Best, Donna

I recently received a message congratulating me on winning a $[redacted] Amazon gift card after answering 3 questions. Excited for the upcoming holidays, I eagerly completed a lengthy survey only to be presented with extensive terms and conditions at the end. The terms seemed alarming, warning about potential computer viruses and disclaiming liability. Such conditions are unfair, and it tarnishes Amazon's reputation. If the offer is from Amazon, they should provide the promised gift card without such misleading requirements. I followed the instructions provided, expecting a legitimate reward, and it is disappointing to encounter false advertising practices like this.

I placed an order on November 2 to be shipped to my brother in Florida. Initially, the delivery was set for November 9, but the company changed it to November 14. I updated the shipping address accordingly, and received confirmation for delivery on Saturday, November 10. However, I then received a message stating that my card needed to be updated. Despite doing this multiple times and contacting customer service, I encountered another issue with the card being declined. I confirmed with my bank that the funds are available on my card, but the problem persists. I also have a $[redacted] credit on my Amazon account. It's been frustrating dealing with this matter since November 2, and it remains unresolved. I would appreciate assistance with this issue.

I accidentally subscribed to a service I did not want and now have received a notification for the next delivery. I need to cancel it as soon as possible. Review your upcoming delivery: Amazon Subscribe & Save Estimated Arrival: Wednesday, November 21 Last day to manage delivery: Monday, November 12 Payment Date: Tuesday, November 13 Item: LES Labs Thyroid Support, Natural Quantity: 2 To cancel or manage your delivery, visit the provided link. Remember, savings are available for multiple subscriptions in one delivery.

I recently made a purchase for $[redacted] and canceled it, but I haven't received my refund yet. The supervisor promised it would take about an hour, but after 2 hours, I still haven't heard back. This money is meant for my baby's Christmas present, and it's urgent that I get it back tonight. If not, I will take further action. I'm a disabled parent and cannot afford to lose $[redacted] for the whole order. I don't have a $[redacted] credit either. The supervisor didn't call me back, and I plan to escalate this to corporate. I am deaf and use a special phone for hearing-impaired individuals. I just want my $[redacted] refund and an Amazon gift card as compensation because of the stress this has caused. I hope this can be resolved promptly. Thank you. - Natasha

In February [redacted], I tested Amazon Prime in Sweden. After registering and exploring the content, I found the selection to be lacking and decided to cancel my account. Despite cancelling before the end of the free trial, Amazon has been deducting money from my account since February without authorization. Despite multiple attempts to contact customer service, I have not received a resolution. This situation is unacceptable, and I am considering escalating it to the authorities and media outlets. I request a refund for the charges from February to November [redacted] and urge you to cease any further deductions. Thank you.

I signed up for Amazon Prime in Sweden in February ****. After trying it out, I found the content selection not as good as expected and cancelled my account. However, Amazon has been deducting money from my account since February, even after I cancelled before the trial ended. Despite reaching out to customer service multiple times with no response, the issue persists. I am very unhappy and considering escalating this matter. I request Amazon to stop the deductions and refund me for the period from February **** to November ****.

I'm Robin Cahoe and I purchased a [redacted] RCA Galileo Pro high-performance 2-in-1 tablet and an RCA Maven Pro high-performance 2-in-1 tablet from Amazon Prime on November 1st. The first was $[redacted].00 and the second was on sale for $[redacted].98. I ordered over the phone along with wireless Bluetooth headphones in black and purple, but none of my packages have arrived despite selecting two-day shipping. I'm concerned about the delay and would appreciate assistance in tracking my orders to my address at [redacted] Dyre Street, Philadelphia, PA 19[redacted]. It's crucial to me that I receive my purchases promptly.

I recently bought a Kindle Paperwhite in the USA and I'm currently in Prague. When attempting to sign in on my Kindle, I'm being asked for details from an old credit card that's expired and I no longer have. I believe this issue is related to the Kindle's connection to my Amazon account. Even though I've made recent purchases on Amazon with a valid credit card, the system is insisting on outdated information. I simply want to sign in and remove the old credit card data. If necessary, I am willing to reset my password, although I prefer not to. However, the system won't allow me to make any changes without providing details of the expired credit card. It's quite frustrating. Any assistance would be greatly appreciated.

Hello Amazon community, I'm J.S. from Zulia, Venezuela. I'd like to express my gratitude for the great service. I am in need of a $[redacted] loan to purchase medication for a family member. I'd appreciate any assistance. Thank you for considering my request.

I am requesting an immediate closure of my Amazon account and written confirmation. I have not changed my email address, yet I received communication concerning the address alteration. There are no orders to review as I have not made any purchases. Please ensure that my old email address, [redacted], is reinstated, and the incorrect address, [redacted], is removed. If this cannot be resolved, please close my account promptly. Your email auto-reply stating the inability to receive messages was not included in the previous correspondences. Kindly confirm the closure of my account, the removal of the new email address, and that there are no pending orders or outstanding balances. Your prompt attention to this matter is appreciated.

I tried to order a magazine subscription as a gift, but the order was confirmed before I could enter the recipient's name and address. Now, the magazine is set to come to me instead of my granddaughter in California. Despite reaching out to Amazon immediately after placing the order on November 9 at 5:01 p.m., I was unable to cancel it in time. The message I received at 5:02 p.m. stated the order was already being prepared for shipment, which seems incredibly fast. I've attempted various methods to correct this issue without success. The order number is [redacted] [redacted]. Since there was no option to input the recipient's details during the order process, this situation has arisen. Additionally, the automatic renewal feature needs to be removed.

Please cancel and close my account as soon as possible. I have not made any changes to my email address, and the email you sent to my old address displays an incorrect new email address that I never provided. I have no orders with Amazon, so there is no need to review anything. I demand written confirmation that my account has been closed. It's concerning that I received an auto-reply stating my email is not accepted, yet this information was not provided in your previous email. Please address this issue promptly. I had originally contacted Amazon to clarify that I have not visited the site, requested email changes, or placed any orders. Kindly confirm that my old email address will be reinstated, the new address removed, and my account closed if these changes cannot be made. Ensure there are no unauthorized orders on my account and that it shows a zero balance. Thank you for your attention to this matter.