Amazon Customer Service Issues

I recently had a less than satisfactory experience with a prime delivery in Chapel Hill. Today, the driver left my package (Order [redacted]-[redacted]) on top of my garbage cart in my driveway, while my porch is just 16 steps away. This made it easy to miss and exposed it to the rain. The online delivery message stated that my package was left in the mail room, which I find misleading and unacceptable. Although the package only contained a headset, it raises concerns about the security of future deliveries. It seems the driver did not even make an effort to place the package on my porch, where it would have been safer from weather and less visible to passersby. This experience is unsettling and disappointing, and I hope this issue can be addressed promptly.

I recently received a delivery in Chapel Hill, where the driver placed my package on top of my garbage cart instead of my porch where it would have been less visible and protected from the rain. The tracking information falsely stated that the package was left in the mail room, which I believe is fraudulent. While the package only contained a cheap headset, this experience raises concerns about ordering more valuable items in the future. I don't think the driver even attempted to knock on my door, as there was a table nearby where they could have left the package. This situation is unsettling and reflects poorly on your delivery service. I request that clear instructions be given to delivery personnel to knock on the front door and leave packages there if recipients are not home.

I had a frustrating experience with customer service regarding an issue with a duplicate order and warranty for a robot vacuum from Assuron. The overseas representative struggled with language and was not helpful. When I asked for a supervisor, they were rude and told me to stop talking. I later received an email confirming the credit request for the second warranty, but when I clicked the link, it showed I had no account. When I called the prime customer service number, the representative was unhelpful and hung up after putting me on hold. I hope someone from the company can communicate with the third party to resolve the $39 credit issue. It may be beneficial to consider remote monitoring for outsourced customer service representatives who represent Amazon.

I was charged twice on two accounts for a canceled high chair order - $26.32 each, and once for a stroller - $32.91. Amazon issued a refund to one account, but not the Capital One account. I appreciate getting one refund from the bank, but I'm disappointed that Capital One still shows the charges. They have two high chair charges and one stroller charge pending. Similarly, the other account was credited today for the same three charges. I am seeking the remaining refund of $86.55 on my Capital One card. I have contacted Capital One, provided evidence, and disputed these remaining charges. Dealing with Amazon, the bank, and Capital One has been time-consuming, with only partial success. Following your advice, I disputed the charges with Capital One, as Amazon couldn't refund both accounts. I'm confident that Capital One will resolve this with the evidence I've presented of being charged six times for canceled items. Thank you, and have a great night.

Hello, it has been approximately a week since I first opened a case regarding [redacted] of my FBA items being inaccurately marked as merchant fulfilled on Amazon and placed in the draft list. Despite reaching out to customer service multiple times, I have not made any progress. This issue involves over $15,[redacted] worth of inventory. I was informed that during the holiday season, Amazon may restrict some MF sellers' items, causing them to temporarily appear in the draft list. However, I have solely sold FBA items on Amazon and upon reviewing the draft list, I noticed the same error across all the items. The message I received regarding seller-fulfilled products is incorrect as I do not offer such products; all [redacted] products are in Amazon's facilities. I am struggling to receive updates on my inventory, which is negatively impacting my business, especially during this busy period. If the situation persists, I may need to involve legal assistance to retrieve my inventory for selling elsewhere. I have only been requesting essential information on my case with no success. Your assistance in resolving this matter promptly would be greatly appreciated. Delays further jeopardize my ability to cover expenses, making this a challenging experience.

Subject: Re: Your Amazon A-to-z Guarantee Claim for Order [redacted]-[redacted] Hello, I am writing to address the recent developments regarding Order Number [redacted]-[redacted]. I would like to clarify that I did not discard the item in question and it remains in my possession. Upon receiving the delivery, it was evident that the item had been mishandled during transit. The box did not bear any fragile markings, yet the courier carelessly tossed it over a six-foot fence, resulting in damage to the contents, specifically a monkey figurine. I promptly reported this incident to Amazon and the seller, providing photographic evidence of the damaged package and item. Despite multiple inquiries and attempts to follow up on the matter, I faced delays and unhelpful responses from the seller, exacerbating my frustration. After a convoluted process that involved misleading directives regarding returns, I was assured a refund by an Amazon representative over the phone, only to receive a rejection of my claim without explanation via email subsequently. Given my longstanding history as an Amazon customer, the substandard handling of this situation is deeply disappointing. What I seek at this point is a straightforward resolution in the form of a refund for the damaged item. Should a return be necessary, arrangements must accommodate my circumstances as a carer for a disabled individual. The lack of accountability from the seller, the courier, and Amazon has contributed to my considerable distress throughout this ordeal. I urge for a prompt and fair resolution to rectify this matter. Thank you for your attention. Best regards, DL

As a loyal Amazon Prime member who frequently shops on Amazon, I recently bought an item from the Treasure Truck. After my purchase, I was prompted to rate my experience based on various factors and provide a comment. However, I got interrupted and couldn't complete the feedback at that time. When I tried to submit my comment later, I couldn't find the form. My concern, which I believe many other customers face, is the lack of Treasure Truck locations in uptown Manhattan, specifically in neighborhoods like East Harlem or the Upper East Side. As a disabled individual who relies on taxis due to subway accessibility issues, the current downtown or midtown locations are not feasible for me. Even traveling to the sole uptown location at Whole Foods on Columbus Avenue in the Upper West Side can be expensive. I urge Amazon to consider expanding Treasure Truck locations to include more uptown areas like the Upper East Side. This change would benefit many residents in densely populated neighborhoods who currently miss out on these exclusive deals due to location constraints.

Hello Amazon Prime team, A few days ago, I opened a ticket regarding my Prime service not working. An agent mentioned that having both an American and Canadian address might be causing the issue, but my profile has since been updated. I am currently using a new Android device which I frequently set up with Prime Video for Canadian customers. Despite reinstalling Prime on my own, the issue persists. I have not received any follow-up, making my free month worthless and leaving me disappointed with the lack of customer service provided. I am unsure of the status and fear being left without a resolution. I would appreciate a prompt response to address this matter. Thank you, Amy D.

I received a damaged order and followed Amazon's return instructions which required the carrier to pick up the items with a shipping label provided. Despite reboxing the items and waiting in the teachers lounge, no carrier representative arrived for a week. When they eventually came, they mentioned being on vacation, unable to access the label, and advised me to contact Amazon. The two plastic bins inside the box were severely damaged due to inadequate packaging and shipping. I do not wish to invest more time in resolving this matter or dealing with the vendor responsible for the poor packaging. Therefore, I am requesting Amazon to handle communication with the carrier and the vendor. The package remains in the teachers lounge for retrieval. I hope this issue can be resolved promptly by the relevant parties without further involvement on my part. Thank you. Jill Langston

I have been experiencing issues with my orders being repeatedly split up, causing confusion regarding my total expenses. I am concerned about the lack of clarity in my purchase receipts. My intention was to buy only one bottle of DHEA 300mg and one bottle of DHEA 100mg from Australia, where I currently am. Unfortunately, I am unable to reach customer service by phone due to my location. I am worried about potential multiple charges on my Visa card and the possibility of insufficient funds in my account since I am unwell and unable to work. I hope to avoid any unnecessary financial burden. Thank you, David.

Re:[redacted]-[redacted] I placed an order on 11/17, expecting delivery by Monday as stated on the initial search results page. However, the confirmation email changed the delivery date to the 14th, which hasn't happened. Even though the customer service agent, Marvin, promised a call on the 14th, it never came. This has happened before, last year with textbooks, where the initial delivery date displayed did not match the actual one. I bought a small appliance to help my elderly aunt with Thanksgiving cooking, aiming for a surprise, but the current tracking shows delivery only after Thanksgiving. I find this situation misleading and disappointing. I request the order to arrive before Thanksgiving or a full refund.

I am having issues with a defective sprinkler controller. We purchased the Racchio 2 with installation on 7/19/18 (Order #[redacted][redacted]). The installation carried out by Victor had problems, and the sprinklers did not function. After my husband made a repair as per Victor's suggestion, the issue persisted. Eventually, the payment to Victor was reversed, as he sought additional compensation from Amazon. Despite our willingness to accommodate him, we were unable to reach a resolution, as he informed us of his extended absence. After contacting Racchio, we were advised that the unit is faulty but covered by warranty. However, we are keen on upgrading to the Rocchio 3 with the extra monitor. It seems Amazon only allows exchanges for the same item, which is disappointing as the Rocchio 3 was not available at the time of purchase. If we cannot return and upgrade through Amazon, we will consider doing it directly through Racchio, incurring the loss on the current controller. This experience has been frustrating, and any guidance you can provide would be greatly appreciated. Thank you, Catlin.

Hello, I am inquiring about my order number #[redacted]-[redacted]. I am facing difficulty as my account got locked due to an issue with providing my credit card billing information in English. Despite sending documents in Hebrew on 13 November and in English on 15 November with all necessary details, I received a response stating the information was insufficient. I am seeking clarification on what is lacking in the documents provided and what steps I need to take to resolve this matter.

I kindly request that my Amazon deliveries be made to my front door, which I have requested multiple times. Delivering them to the back alley by my garage exposes packages to weather and theft. The recent delivery noted as "handed directly to a resident" on the website is inaccurate. Instead, it was carelessly left by the back door during a rainstorm overnight. The product, a case of Sapporo Ichiban Ramen Noodles, was completely soaked through. I am frustrated with these ongoing delivery problems from Amazon. Please improve your delivery services. Thank you. ~ Mrs. D. Martens

I placed an order for the CP PLUS ASTRA HD 8 CHANNEL DVR with 2.4 MP 4 Bullet & 4 Dome Cameras on October 15, [redacted], under Order No. [redacted]-[redacted]. Despite following your instructions to deliver the item to the shipping address promptly, it did not arrive as expected. After receiving messages and emails stating that the item was returned to the seller and the order was canceled, the price of the item has not been refunded to my account yet. Today, I received an email claiming that the ordered item was delivered, which is incorrect. I had previously informed you about this issue. Due to this inconvenience, I had to reorder the same items under Order No. [redacted] on November 3, [redacted]. Although this order was delivered, the price of the initial order has not been refunded to my account. The ordered item was never delivered, so I kindly request a refund of the item's price. Thank you. Anand KR Singh.

A few days ago, I made an error by setting up a Professional Seller account on Amazon instead of an Individual one. Although I tried to downgrade following the instructions, the email was returned undeliverable. I am now seeking a refund for the subscription fee incurred during this process. Recently, I received an email from Amazon Seller Support explaining that in order to retain my original email address, I need to complete the registration for a Professional Seller account. Once this is done, the $39.99 subscription fee can be refunded to my Seller account balance. Following the registration, I should downgrade my account to the Individual selling plan by following the provided steps. I appreciate any assistance in processing the refund as per their guidelines. Thank you for your help. Regards, Carl

I am seeking assistance regarding my Amazon seller account issue. I recently unintentionally upgraded to a Professional Selling Account instead of an Individual one. Despite trying to downgrade following the provided instructions, the process failed as the email was returned undeliverable. I have attached the communication from Amazon. I am simply requesting a refund for the change. Greetings from Amazon Seller Support, I have noted your desire to switch from a Professional to an Individual Selling Account. To retain your original email, you must first finalize the registration for a Professional Seller account. Although there is a $39.99 subscription fee at sign-up, this amount will be reimbursed to your Seller account balance after enrollment. After setting up your account, you can downgrade by accessing Account Info under Settings, selecting Manage under Your Services, and confirming the downgrade. Please contact us post-downgrade to request the refund, which typically takes 3-5 business days to process and will be transferred to your bank account on the next payment date. Thank you.

I wanted to share my recent experience with Amazon. Over two weeks ago, I ordered workout gloves with Prime shipping, but the third-party seller never shipped it, leading to a refund. I reordered the gloves with next-day shipping, along with a Blu-ray for the free shipping, but they didn't arrive as promised despite me waiting at home. The status now indicates a possible loss. I also ordered a space heater, coffee K-cups, and a rice cooker with expedited shipping, but none have been delivered. I understand the challenges with the California fires impacting Amazon's operations, but I'm frustrated by the delayed and potentially lost packages. Additionally, an order from July never arrived or was addressed. I've been a loyal Amazon customer for a long time and hope for resolution. Thank you. -D.

We have an Amazon Prime account under my husband’s name, but it’s linked to my bank account. We used to watch Prime Video without any issues until recently when it prompted us to start a 30-day free trial. After deactivating and reactivating our Roku device and re-entering our Prime account details, it confirmed we were re-registered. However, when we tried to watch, it still showed the 30-day free trial message. Unfortunately, my kids accidentally clicked on it, so now we are signed up for the trial. I would like to cancel this trial and simply have our Roku device work seamlessly with our existing paid Amazon Prime account. Apologies for the confusion, I just want to resolve this situation.

I recently bought "Self-Hypnosis" by Charles Elias and it came with a bonus of 50 Self-Hypnosis Scripts. I cannot find the product on Leadpages.com. I am eager to obtain the scripts regardless of any charges. How can I contact Charles Elias to know where I can purchase the product? Additionally, if the giveaway is no longer valid, it should be removed from the book. Thank you in advance for your quick assistance. - A. Q. Finley