Amazon Customer Service Issues

I am currently experiencing difficulty accessing my account due to being blocked. Despite not being wealthy, Amazon requires a cell phone number for their two-step verification process. I have spoken to other individuals who are also facing similar issues. Amazon only offers verification through a cell phone and will not allow me to switch to email verification. The root of all these problems seems to be the "Executive Customer Relations" team. Since Jeff Bezos departed, it has become impossible to speak with anyone ECR does not approve of. They have manipulated situations, such as changing my password and setting up memory test questions, knowing I struggle due to a traumatic brain injury. They are suggesting I close my account and open a new one, which would be costly. This has led to me losing access to information from previous purchases and protection plans stored in my old account. Contacting customer service has been unproductive, as the language barrier makes communication difficult. Further details will depend on your response.

I have made multiple attempts to qualify for the 50% Prime discount by submitting copies of my EBT card, but my issue remains unresolved after an hour-long conversation with a customer service representative. I am disputing the $14.99 charge and requesting a refund. Due to the frustration I have encountered, I have decided to cancel my Prime account. Please send a confirmation message to: [redacted] Sincerely, Glennda N.

I am struggling to get assistance with Amazon Seller support. I have been attempting for three weeks to submit my products to the brand registry, but every time I complete the application and click "submit," nothing occurs. Despite reaching out twice for help, I have only been instructed to provide information to an agent, who then does not respond to my submissions. Subsequently, I receive follow-up emails requesting a reply. Upon responding again, I am notified that my case is closed due to a lack of response, which is incredibly frustrating.

Hello, my name is Christopher Lee. I am emailing you because I purchased a $[redacted] Amazon gift card from a store with cash, but I did not receive a receipt from the cashier. I encountered an issue when I loaded the gift card onto my Amazon account and then my account got locked when I tried to use it. Amazon also froze the card. I am in need of help to obtain a proof of purchase, but it seems challenging since I bought it with cash.

I purchased several books for an exam but later found out I didn't need them. I tried to return them but missed the deadline. I have a number of unused books that I'd like to return. I was preoccupied with exams during the return period, leading to this situation.

Subject: Unauthorized Credit Card Charge Dispute To Whom It May Concern, I recently noticed a charge of $[redacted].34 on my credit card associated with my account. I did not authorize this transaction and have not received any corresponding goods or services. I would appreciate clarification regarding the nature of this charge or for the amount to be refunded promptly. Thank you for looking into this matter. Sincerely, William D. G. 61 Longstreet Drive East Berlin, PA [redacted]

Since June 1, [redacted], we have received multiple notices about our prime account. I had chosen not to renew it, but since then, we have been bombarded with messages on the website. Initially, it stated that our Prime benefits were on hold due to a billing issue, though I was puzzled about what exactly the issue was. It went on to mention that my membership access was paused. Another notification mentioned that my account was paused on June 1, [redacted], due to a billing error, advising me to ensure sufficient funds and resume membership. Despite having more than enough funds and no billing problems, the system seems to be prompting me to input credit or debit card numbers to resolve the issue. However, I solely use Wallet Bank Account and do not have, nor wish to possess, credit or debit cards. When contacting customer service about this confusion, I have made at least five calls, but they keep hanging up whenever they are unable to locate my account.

On the 5th of May [redacted], my spouse purchased (2) 10-foot patio umbrella replacement canopies with 6 ribs. Upon receiving the items a few days later, we discovered that they were too large for our umbrella stands. Subsequently, we repacked both canopies in the original box and initiated a return through Amazon, receiving a return label and tracking number. The package was then dropped off at the Whole Foods Store in Kahului, Maui, where a male store clerk scanned and took possession of the box. Recently, Amazon informed me that they received only one of the canopies and threatened to charge me if the second one is not returned by the 6th of July [redacted]. I am baffled as to why I am being held accountable for an item that was returned in its entirety. The Amazon order number is [redacted]-[redacted]. As a follow-up, my wife later ordered (3) 7.5-foot replacement canopies from Amazon.

Amazon locked my account and gift card for unknown reasons. Customer service has been unable to resolve the ongoing issue. I spoke to Irma, who repeated what others have said for a week - just wait 24 hours. My recommendation is to be cautious when ordering from Amazon, as they may lock your information without proper assistance or communication. Dealing with this feels frustrating.

I bought an Asus X13 laptop as a graduation gift, but when it arrived the docking station was missing. The seller refunded me $30 for the oversight. Unfortunately, upon opening the laptop, I found that the speakers were broken, and it doesn't wake up from sleep mode. Despite reporting the issue, I haven't received a response in over 48 hours.

Good afternoon, My name is Tanesha Whyte. I made a purchase on June 10 under the account Kimanda Grey. My order number is [redacted][redacted]. My shipping carrier is DHL, and my package has been stuck in customs for weeks. Due to the package being under Kimanda's name and not mine, I can't use my TRN to clear it. I am highly frustrated and tired. I was told by my DHL advisor to request a notarized amendment letter to change the receiver's name to mine so I can clear my package using my TRN. I hope you take this seriously and give it your necessary attention.

I am considering purchasing a Bemis 7YE5310H20 Assurance with Clean Shield Support Arms and Bidet. Despite it not including hot and cold water features, I am interested in adding the SonTiy Warm Bidet T-adapter mixing valve kit to have that option available. The SonTiy kit includes a metal T valve and brass tee connector for bidet toilet seat attachment with the benefit of anti-leak properties. This way, I can enjoy the comfort of warm water with my bidet attachment. Plus, it complements the elongated 3" raised toilet seat in white that I have as well.

I have had an ongoing issue with an Amazon delivery person at my building in New York, located at [redacted] W 93rd St, NY [redacted]. She is deaf, which I initially tried to accommodate by using ASL or written notes. However, she consistently disregards any instructions on where to place packages. Today, she spent 20 minutes in the lobby, impeding traffic, and wouldn't allow me to assist her. This behavior has happened repeatedly, posing a fire hazard as she places packages wherever she wants. Furthermore, there was an incident where I attempted to return some package totes, inadvertently startling her. Despite trying to get her attention calmly, she threw the boxes on the floor and made inappropriate gestures. It's important to note that we have other deaf individuals in the building with whom we communicate respectfully every day. This specific delivery person's behavior is unprofessional, rude, and immature.

On June 26th, I placed an order for Terrasoul Golden berries but canceled it shortly after when I found a larger container of the same product. I even received a cancellation email. However, I received my order yesterday which included the Terrasoul berries I canceled. I am aware that food items are usually non-returnable, but since I canceled my order, got a confirmation email, and had requested a delayed delivery, it seems this item was sent by mistake. Please process the refund to the credit card linked to my account. Thank you.

I encountered an issue with a recent order on my account. There seems to be a discrepancy as the delivery status shows the items were delivered, although I have not received them. Initially, yesterday on my Amazon account, it indicated that the items had not even been shipped. I reached out to customer service via chat three days ago to request the cancellation of the order since it had not been shipped. I was assured that the request would be processed. However, I later discovered two charges on my bank account: one for $[redacted] and another for $92, even though the total order was $[redacted]. Subsequently, I canceled the order, but I have yet to receive a refund. I am uncertain when the refund will be issued.

I'm having trouble sorting out my Amazon accounts. I login with [redacted] but end up in an old account. I've tried resetting passwords but can't fix this. I only want to keep [redacted] and [redacted] active. Please assist in recovering the correct account. This is challenging for me to manage. Thank you, Rafy.

I recently bought a Dell Inspiron laptop from Amazon, and I'm having trouble with the battery. It's supposed to last up to six hours, but it only runs for about two hours after a full charge. This is problematic for work purposes. I've attempted to adjust power settings and run diagnostics, but the issue remains. Can you help me troubleshoot and resolve this? Your help is much appreciated. -User

I recently bought the HP Laserjet 1188fnw monochrome printer from Amazon, and it arrived in good condition. Nevertheless, I encountered difficulties connecting it to my phone and computer despite following the user manual. The printer seems operational, so I suspect the problem lies with the necessary software or drivers for the connection. I kindly request assistance from an executive to resolve this issue promptly. They can reach me at [redacted]. Thank you for addressing this matter.

Today around 1:45 pm, I misplaced my cellphone and I'm concerned about someone accessing my Amazon account as it's logged in on the phone. Unfortunately, I can't make calls since it's my only phone. I'm reaching out via my laptop through my Gmail account for assistance with what steps to take next in case someone has taken my phone. I'm aware that my Gmail is open on the missing phone, so the individual who finds it might see any communication from you.

On July 1st, [redacted], I placed an order for 4 bottles of TruHabit Livpro. Upon delivery on July 2nd, [redacted], one bottle was broken, leaking liquid and glass shards throughout the package. Upon contacting Amazon customer service, Ms. Anju informed me that due to my full payment of Rs [redacted], it would take a day to address the issue. I requested a simple exchange for four intact bottles to avoid handling a parcel with broken glass. Today, I attempted to contact Amazon again, but there was no response. My order number is [redacted]-[redacted], and my contact number is [redacted]. I would appreciate a prompt resolution to this matter.