Amazon Customer Service Issues

I purchased an air conditioner for $[redacted] from my brother, which is not cooling properly. It has visible scratches that have worsened. Unfortunately, I no longer have the box. As a diabetic, I rely on a cool environment. I am requesting a refund to my account to purchase another unit urgently due to my health conditions. The current one has caused me to feel unwell since day one. I am very disappointed and considering legal action if necessary. Thank you for addressing this promptly. - Allyn K.

Subject: Prior Complaint Before Filing ODR Hello, despite numerous attempts to resolve my issue with Amazon Customer Services, I am still facing a significant loss regarding my product. Before proceeding with an Online Dispute Resolution, I wanted to give Amazon one last chance to rectify the situation. I have spent a considerable amount of time trying to resolve this matter, and I am now at a crossroads where I must decide whether to accept my losses or pursue a fair resolution. I originally contacted customer service about a faulty Hoover I purchased approximately 4 months ago. Initially, I was offered a Returnless Refund, which I accepted. However, the refund was never processed to my bank account as promised. After multiple follow-ups, I was informed that the refund was a "false promise" that could not be honored. This situation has left me out of pocket with a useless product, and the lack of resolution and empathy from the last representative I spoke with was incredibly disappointing. I kindly request that Amazon reviews all communications related to the Vax Hoover to better grasp the frustration I have experienced. Specifically, the initial offer of the Returnless Refund and the final interaction that left me feeling disregarded. I hope for a prompt response to address this matter. Thank you for your attention to this issue. Sincerely, Zoe W. 25 Hartford Crescent Ashington NE63 0LD Sent from my Galaxy

Dear Amazon Support Team, My name is Ezeonu Kosisochukwu Blaise from Nigeria, and I am reaching out regarding my Amazon account connected to my email address [redacted] Recently, I attempted to place my first order using my Naira Mastercard, and unfortunately, my account got suspended immediately afterward. I have since followed the instructions provided to verify my billing address and the last four digits of my credit card, but despite my efforts, my account remains suspended. This situation has left me feeling extremely disappointed and frustrated as I urgently need to complete this transaction. I kindly ask for your prompt assistance in resolving this matter so I can successfully place my order. Thank you for your attention to this issue.

After purchasing a keyless entry door knob from Buildcom, I realized it did not have the option to bypass the keypad like my other two doorknobs. Despite their claim of free returns, when I initiated the return for item #B002HMZMDO, I was informed I had to pay for shipping. This was contradictory to their advertised policy of free returns on Amazon.com. I contacted Buildcom multiple times, providing evidence of their misleading information, but received no resolution. It is concerning that a seller can advertise one thing and then not honor it, especially on a platform like Amazon.

Order #[redacted]-[redacted]: I made this purchase on June 6th and received part of it on June 9th. I returned the item "Masterpiece: Roadkill (DVD)" to UPS for a refund on June 14th. I noticed issues with the tracking number on June 18th when UPS mentioned that combined returns might cause problems with Amazon's system. As of today, June 30th, I haven't heard back from Amazon about my $18.36 refund. Time is ticking, and I need this resolved promptly. I trust that UPS has delivered the item to Amazon, and I'm simply awaiting my refund. Thank you, S. Lenius.

Dear Amazon Representative, I recently received a letter addressed to Kevin Duffy offering me 4 months of free Amazon Music Unlimited for subscribing before June 22nd. I signed up for the service, and I am enjoying it. The account is under the name of Gene Boyett, my spouse, but all our Amazon activities are done using my name, Kevin Duffy. I received the offer, accepted it, and am now seeing a charge of $7.99 after the first month. Even though the account is under Gene Boyett's name, the letter was addressed to me, and I accepted the offer. I believe the discrepancy lies in the name on the letter, not the account itself. I would like the 4 months of free service as promised. If updating our marital status on the account is necessary, please provide guidance on how to proceed. Thank you, Kevin Duffy

My items were mistakenly delivered to the wrong address. The delivery photo displays the package at the incorrect door, likely at my neighbor's house. ORDER # [redacted]-[redacted] Delivered: Saturday Package location: Front door or porch Track package Product: No Show Compression Socks (4 Pairs) Size: Men and Women Features: Arch support for various activities Return by: Jul 26, [redacted] Reorder available Product: Running Socks (Black/Grey 3 Pairs) Size: US Women 11-13 // US Men 9.5-12.5 Return by: Jul 26, [redacted] Reorder option ORDER PLACED: June 23, [redacted] TOTAL: $23.83 Recipient: Peter Phan ORDER # [redacted]-[redacted] Delivered: Saturday Package location: Front door or porch Track package Product: SILKWORLD Men's Running Stretch Quick Dry Shorts (Pack of 3) Colors: Black, Deep Navy, Deep Grey Size: Large Return by: Jul 26, [redacted] Reorder choice

I was recommended Amazon so I signed up. Initially, everything was fine and I made more purchases. However, I noticed unknown charges. Amazon acknowledged some were for Prime, but I just wanted to buy at a discount. During a chat with Amazon, they couldn't verify my number. I received defective items and struggled to return them. Despite my requests, Amazon didn't cancel Prime. How could they withdraw money without permission? I ended up owing my credit company for the first time. Unable to resolve the issues, I closed my Amazon account. I switched to PayPal and eBay without issues. I have since cleared my credit card balance. Amazon's actions made me feel powerless as a budget-conscious individual.

I am curious about the existence of Amazon Logistics Ltd. I was contacted by a manager named Naveen Kumar who is requesting me to send a payment of Rs 25,[redacted] as a refundable deposit before an agreement. The payment method required is IMPS for Easy Account Team Approval. The account details provided are as follows: Account Name: Amazon Logistics India Private Limited. Account Number: [redacted] IFSC Code: ESFB[redacted] Bank Name: Equitas Bank. There is a discussion about reselling products with no liability on the price, and the company being a valid corporation in California complying with laws and regulations.

I have been attempting to access my account for over a year without success. Despite providing the required security information and sending my ID multiple times, I am still unable to log in. The 2-step verification was set up with my old phone number [redacted], which is no longer in use. I have a new phone number [redacted], but the system continues to send verification texts to the old number. When I call, the system recognizes me, but the issue remains unresolved. As someone in tech support/customer service, I find it frustrating that my simple request for account access has not been addressed. I am also a Prime member seeking a refund for the past year's unused membership and a credit for the three months of this year. If the tier 1 tech support cannot assist, I request a manager or someone with the authority to contact me directly for a resolution.

In late March or early April, unauthorized purchases were made on my Amazon account for a pricey underwater camera and other items. My credit card company, Chase, promptly refunded the camera charge. The fraudster also used my gift card balance, some of which was later restored. Despite my efforts to secure my account, I discovered it was still compromised in June when Amazon demanded payment for the camera. Despite numerous calls and emails to Amazon, I have yet to receive a resolution or clear explanation. Even after canceling my Amazon Prime card and Chase Visa, unauthorized activity persists, including trade-ins and purchases I never made. The lack of assistance and security from Amazon has left me frustrated and disappointed. It seems someone continues to exploit my account, leaving me uncertain about my remaining gift card balance and the overall security of my account. Joan McCarthy

I experienced an issue with Amazon mistakenly charging my checking account five times for $50.84 instead of once, totaling over $[redacted] deducted from my funds as unauthorized payments. Their chat service claimed it was just an authorization hold, but I'm frustrated as this money is currently unavailable until they release it. Despite speaking to my bank, the funds won't be returned until next week. Amazon's customer service failed to address the problem adequately, apologizing for their limitations and advising me to contact my bank. The situation has left me upset for over 36 hours, especially as the extra charges keep increasing. I now have a negative bank balance due to these errors, although thankfully no fees were charged, and my paycheck has since been deposited. The lack of clarity and resolution regarding these unauthorized charges is incredibly frustrating.

I recently purchased a guitar and received it on 6/29/2. The guitar is beautiful with no complaints about the appearance. However, I encountered an issue with tuning it. Upon inspecting the intonation and strings, it seems the frets are misaligned, leading to the tuning problem. Additionally, there is a structural flaw where the neck is poorly attached to the body, causing a significant change in tuning when the neck is manipulated slightly while playing. These issues indicate that the guitar has multiple quality concerns and is not satisfactory in its current state. I am requesting Amazon to refund the amount to my Prime account as I plan to purchase a different guitar from another company.

I have been a loyal Amazon customer for a while now, but recently faced an issue with a sneaker purchase (Order #[redacted]-[redacted]) that left me disappointed. When I requested a size exchange, the agent explained that Amazon's policy only allowed for a return and refund at the discounted Discover card price. Re-ordering would mean paying $20 more due to the current price, or I could choose another product. This experience made me realize Amazon's limitations on simple exchanges, unlike most retailers. I decided to return the item and explore other options. This was my first time needing a size adjustment with Amazon, and I believe there should be a dedicated team to streamline exchange processes rather than losing discounts. It would be beneficial for all customer service agents to be trained on facilitating easy exchanges to enhance customer satisfaction. G.F. [redacted] Bishopsgate Drive Pflugerville, TX [redacted] [redacted] (home) [redacted] (cell)

I am having issues with Amazon regarding a return. I sent back a 2.5'X3', 2-piece orthopedic mattress and sofa/bed labeled in two boxes. Amazon claims they threw away the item, mistaking it for the wrong product, and refuse to refund me. Despite providing detailed descriptions and labels, Amazon staff mishandled the return. The return was compliant with Amazon's policy and was accepted on 06/25/21. Initially, I was informed my refund was being processed, but later encountered unhelpful customer service representatives hindering the process. They discarded evidence of the return, jeopardizing my refund. Amazon's refund process is not progressing as promised, and I am seeking assistance on how to resolve this situation. Thank you, LJ Downs.

I am having trouble logging into my account or creating another account on Amazon because they are sending the security code to an old phone number I no longer have access to. There doesn't seem to be an option to update the phone number to receive the security code. This issue is preventing me from accessing my current account or creating a new one. I use the same email for all my submissions, but Amazon keeps rejecting any new account attempts, recognizing my email as belonging to an existing user and requiring the old phone number for verification. I would like to keep my current account details while being able to create new accounts, such as a Prime or a Merchant account. Despite multiple attempts to delete my old account, Amazon keeps referring back to the old phone number. It seems that Amazon is stuck on the old phone number because it recognizes my email. What can I do in this situation?

I bought a new Samsung Galaxy S21 in January. Recently, I started getting errors saying there was no SIM card in my phone, even though there was. Visited the Verizon store where I have a service and they replaced the SIM card, which only worked briefly. After trying to charge the phone and still having issues, I returned to the store today. Spent 3 hours there while the kind staff member tried to diagnose the problem. He tested my SIM card in another phone successfully. I believe my phone is defective and would like to request an exchange since I rely on it for work and daily communication.

I received two emails on July 3, [redacted], at my email address: [redacted], informing me of charges for items I had already returned. All three items were returned through a drop-off location. They were in their original packaging, which could have come from different sellers. The drop-off location handled the repackaging and return process. The items I was erroneously charged for were a data card and an extension cable. Although I received a refund for these items, I want to ensure that I am not charged for items that I have returned and no longer have in my possession.

I recently had a negative experience with an Amazon Marketplace/Walmart seller. I've been in touch about a return and received an email with a shipping label, but my printer isn't working. I need help arranging a pick-up for the return as I can't print the label. I prefer my packages to be signed for upon delivery, especially for high-value items. The current drop-off without a signature is concerning. I was also informed that the return shipping would be covered. Please clarify this and assure me of a refund today. Thank you. - TREVOR

It is our belief that an unauthorized party may have gained access to your account. To safeguard your information, we have taken the following actions: - Disabled the password for your account, necessitating a new one. - Undone any changes made by the unauthorized party. - Canceled any pending orders. - Reinstated any gift card balance that may have been utilized. It might take 2 to 3 days for the balance to be restored. - If Two-Step Verification was activated during the unauthorized access, we have deactivated it. Please reset it on Amazon and re-enable it if necessary. Please allow 2 hours for these measures to be implemented. After this time, contact Customer Service using the provided numbers to regain access to your account. U.S. customers: 1-[redacted] Canadian customers: 1-[redacted] International customers: 1-[redacted] When you call, request to speak to the Account Change department for assistance.