Amazon Customer Service Issues

I'm having trouble finding products on this website that can be delivered to my area. It's frustrating that the items matching my needs can't be added to the cart, making me question their intentions. I wish there was more transparency about product availability. Being unable to reach out to customer service for assistance adds to the disappointment. Sellers should prioritize providing a good shopping experience rather than restricting what customers can buy. It would be helpful to have a direct way to contact them to inquire about product availability or be connected with the producers if certain items are not accessible.

Subject: Complaint about Amazon's Poor Service Dear Amazon Customer Service, I recently spent a frustrating hour attempting to find support on your website, only to discover it's incredibly challenging to reach an actual person for assistance with non-routine issues. During my failed chat attempts, both Zishan and Jageti were unexpectedly disconnected after 10 minutes each, leaving me dissatisfied with the service. I am Ahmet Latif, residing at 32 Azzuar House, Bromley BR2 9FT, and my email is [redacted] Despite owning a Prime membership, I encountered a significant problem: I am unable to order 4 pairs of boxer shorts for delivery to a hub or counter in Stratford, excluding residential addresses. Many individuals, like myself, reside in flats without a concierge, making traditional delivery methods unsafe or impractical. I urge Amazon to address this issue promptly. Why can't Prime members like me have essential items delivered to a convenient hub? I look forward to receiving a satisfactory resolution. Thank you for your attention. Best regards, A.L.

I received an email about an order I didn't make. Unfortunately, I can't access the account because it's requesting security information related to an expired credit card. Here are the details of the order I didn't place: Order Confirmation Order #[redacted]-[redacted] Hello, Thank you for your Amazon Marketplace order with Amazon US. We will notify you once your item(s) have been dispatched. The estimated delivery date is Wednesday, July 21. You can track your order on Your Orders at Amazon.com.au. Delivery Address: Erica D. 65 Heal Street, New Farm, Unit 8 New Farm, QLD [redacted] Australia Order Summary: Placed on: Monday, July 5, [redacted] Item Subtotal: $69.98 Postage & Packing: $0.00 Subtotal before GST: $69.98 GST: $7.00 Order Total Including GST: $76.98 Payment Method: Mastercard If you're using a mobile device, you can track your delivery through the Amazon app. Thank you for your understanding.

Hello, I placed an order on June 9, [redacted], with reference number #[redacted]-[redacted] for a total of $30.30 shipped by AMAZON.COM. Unfortunately, there was no VAT tax included, resulting in me having to pay an additional 22.99 euros to DHL for customs fees. The item arrived in unsuitable packaging, leading to damage. I have requested a refund for the item, but AMAZON.COM is not offering to refund the 22.99 euros paid for VAT. I believe this lack of disclosure regarding VAT costs is unfair. I would appreciate a refund for both the damaged item and the VAT expenses incurred due to AMAZON.COM's oversight. This experience has been disappointing, and I hope for a resolution soon. Thank you, M.T.

Hello, I have an issue that I need help with. I have been using an Alexa Echo Dot device purchased in Germany but used in Romania for months. I enjoyed using it for music until I joined Prime recently. Since then, I have not been able to play music using commands like "Alexa, play classical music." I recently unsubscribed from Prime, but the issue persists. I would like to go back to how it worked before I joined Prime. Can someone assist me with this matter? Thank you

Good day, I would like to follow up on an ongoing seller account issue that has not been resolved despite multiple attempts to contact the security team. Our seller account was temporarily locked on June 20, [redacted], and we have been experiencing significant financial losses and account health deterioration due to ongoing operational issues. Despite spending hours on calls with customer service, we have not received any concrete solutions or progress updates. The repeated assurance of a 24-hour resolution has not been met. We are requesting a prompt resolution to this matter to prevent further financial loss and account instability. If the issue cannot be resolved promptly, please provide guidance on deactivating the seller account due to the lack of effective customer service. We look forward to your positive response. Regards, Wal Tradings Inc.

Hello, this is Ajay Shah. I placed an order for Essential oil with order number [redacted]-[redacted] on June 30, [redacted], using AMAZON PAY. The tracking information showed the delivery was due on July 3, [redacted], but unfortunately, I have not received the package yet. I received a voicemail on July 6, [redacted], inquiring about the delivery, to which I responded that nobody had contacted me for the delivery. Subsequently, the local Silvassa office contacted me this morning regarding my complaint, and I reiterated that no one had reached out for delivery but requested the item to be delivered now. Later in the afternoon, I received a call which disconnected after one ring. When I called back, there was no answer. If the delivery cannot be completed, I kindly request to cancel the order and transfer the amount to my AMAZON PAY balance. I would appreciate prompt action to prevent such incidents with delivery personnel and maintain the company's reputation. Your assistance in this matter is highly valued.

I purchased a Broadway puzzle labeled "White Mountain Puzzles Broadway, [redacted] Piece Jigsaw Puzzle" on Amazon but received a puzzle of Michigan Beers instead. Following Amazon's return process with UPS pick-up, the package was collected. However, I was billed for the item on 6/21 and informed it was not received, necessitating a second charge. An email assured a refund upon receipt of the puzzle. Despite waiting, the refund has not been processed. Since UPS collected the return, the puzzle's non-return suggests an issue on Amazon's part. I am eager for a resolution and the refund for the incorrect puzzle.

Hello Amazon, I am facing an issue with my business, seller, and consumer accounts being locked. Despite contacting seller support, they redirected me to consumer service where I have not received any response after reaching out eight times over the course of three weeks. This situation is hindering me from checking my listings, advertisements, adding new products, and even impacts my international product shipping as I am unable to print labels from Amazon. The delay in resolving this matter is jeopardizing my company's operations. I urgently request an alternative method to access my seller account or the possibility of creating a new username or password for access. Alternatively, I would appreciate the opportunity to speak with a supervisor directly to expedite this process. I am extremely concerned about the lack of communication and the impact on my business due to the account lock. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

I ordered Hoolo back in early May, but the color was not as advertised on the website. Due to being on crutches and homebound, I arranged for UPS to pick up the return. Despite filling out the return form and placing it on the porch, the package has not been picked up after multiple delivery attempts. Amazon assured me they would coordinate the pick-up promptly, but a month later, the package remains untouched. Additionally, two boxes of Fancy Feast for my eight cats are delayed, as well as a sweater and skin tag remover that were expected earlier. Amazon's service is disappointing me lately. - Annie Keller

Hello. I recently had to change my phone number and am unable to receive the authentication text on my old number, preventing me from accessing my account. I am willing to create a new account, but I do not want to upload personal documentation, as I never had to do that to open my original account. Please assist me by removing the authentication requirement so I can update my credit card information for Amazon Prime, which is crucial for my subscription. I am familiar with all my account details; I just can't authenticate with my old number. Your help is greatly appreciated as my family enjoys Prime services. Thank you, Maria and Mitch G.

I purchased a Samdora kitchen soap dispenser that was supposed to come with a 39" hose, a check valve, and 2 stoppers for a commercial soap jug. Unfortunately, they sent one with just a screw-on dispenser. After contacting their customer service, they agreed to send the missing parts. I installed the unit without the parts while waiting for them to arrive. It's been 10 days since I provided my shipping address, but the parts have not arrived yet. Amazon mentioned they could help if I return the unit, but I want to keep it as it's already installed and the installation process wasn't easy. Samdora assured me they were sending the missing pieces, so I'm still waiting for them to arrive.

I am experiencing login issues after resetting my laptop, resulting in the loss of all previous activities, including access to my Amazon account. When attempting to log in, I am prompted for an OTP sent to a deactivated phone number. I require help to regain access to my Amazon Prime and update my phone number for future use. I am willing to provide proof of eligibility if necessary. Thank you for your assistance. Amazon Account: [redacted] Phone Number: [redacted]

I am very frustrated because my package was delivered to the wrong apartment. The picture provided does not match my front door or doormat where it was supposed to be left. The tracking number for my order is TBA[redacted]04, containing a black dress and black pumps that I urgently need for an upcoming event. I require either the correct delivery of my items or a full refund. I was unable to reach a customer service representative by phone; the automated system insisted the package was delivered on July 8th, which is inaccurate since I work from home and did not receive any delivery. The location in the photo where the package was left is not Apartment #[redacted] as stated.

Currently, I am having issues with multiple products, particularly the heavy coconut water cans. Being 76 years old and dealing with physical limitations, I rely on Amazon Prime for assistance with deliveries. Living in a mobile home park, the packages are usually left at the mail house two streets away. In the past, they have been delivered to my door, allowing me easier access. Recently, I have found the coconut water and pistachios left where I cannot conveniently retrieve them. This greatly impacts my ability to enjoy these items within a reasonable timeframe. The essence of paying for Prime was to have items brought directly to my door, saving me the trouble of tracking them down. Carrying the 12 coconut water cans is already a challenging task, especially when they are not conveniently placed at my door. My preference is for deliveries to be made by FedEx, UPS, or Amazon for ease and accessibility.

I'm having trouble accessing my Amazon account. When I attempt to log in, it asks for a password reset and sends an OTP to my email. I receive the emails with the OTP but do not get any notifications on my phone to proceed. My contact details and password remain the same. I'm feeling quite frustrated by this situation. Any help would be greatly valued.

I have received emails from Amazon requesting reviews. I have provided feedback but received an email saying my comment could not be posted on the website. I attempted to respond to another review request but received the same response. This is confusing to me as I don't understand why Amazon is asking for reviews only to reject them. Additionally, a previous review that was accepted is no longer available without any explanation. I value my time and if my reviews are not accepted, I am hesitant to continue. Could I please receive some clarification on my situation? Sincerely, PA.

I recently purchased a CO2 Laser for $[redacted]. The item was delivered to SAIA Transport in DePere, Wisconsin, on July 8th. On July 9th, I received an email from Amazon stating that the carrier had difficulty reaching me and requested a phone number for contact. I contacted SAIA Customer Service, but the delivery scheduler was unavailable. Despite attempting to reach the scheduler multiple times, the communication was unsuccessful, and I was disconnected after a 10-minute hold. I am concerned about the Prime service for higher value items as I expected smooth delivery without additional complications, especially considering the Prime membership benefits.

Hello, my name is Sergejs A., residing in Latvia, Garklane, Nakotnes 20, LV-[redacted]. I can be reached at [redacted] I have attached a photo of my passport to avoid future verification delays (see Screenshot 1). I am experiencing difficulties signing into my Amazon account. Despite having no issues receiving OTPs from other companies like Paypal and Payoneer, I am not receiving them from Amazon. I have attached screenshots detailing my login attempts and the response from customer support. Despite following their instructions, the issue persists. I urgently need to regain access to my account and disable the 2-step verification process. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

I recently received an email notifying me of unauthorized access attempts on my Amazon account. I tried to find a way to report this issue but couldn't locate the appropriate channel. Furthermore, I have been receiving suspicious emails, including one on the same day, inquiring about my Amazon or Macy's accounts. The sender identified herself as Pat Maan's, although I am certain she is not the actual sender. These concerning incidents should be escalated to a fraud unit for investigation. I am quite distressed by these events and would appreciate if the matter could be addressed promptly.