Amazon Customer Service Issues

Hello, I recently had to provide my personal details to Amazon to access books on Audible.com.au and Audiobooks.com. I went through a difficult time last year leaving a domestic violent relationship, which led me to become homeless. At 59 years old, I am a mother, grandmother, and great-grandmother. I lost all my possessions, including my home and sense of security. I used to have a safe and loving home where I could welcome my family, but now I live in a cabin in Tuggerah, surviving on a small pension. I kindly ask for your prayers and support to help me with my refunds. Thank you, Lesley Joy Gale.

Dear Sir, I would like to bring to your attention an issue I encountered while making a purchase on Amazon. On 20th June, I paid Rs.[redacted] for a Samsung Galaxy M20 (Order number [redacted]-[redacted]) using my Credit Card. The payment was deducted from my account, but I received a message stating 'PAYMENT DECLINED: REVISE THE PAYMENT NOW TO COMPLETE YOUR AMAZON ORDER'. In response, I reordered the phone (Order Number [redacted]-[redacted]), paid Rs.[redacted] with my Credit Card, and received the product promptly. Recently, I discovered that the amount debited for the initial order was not credited back to my account. When I contacted Customer Care, I was informed that both phones had been delivered to me, which is not accurate. I only received one phone. I kindly ask for your assistance in resolving this matter and refunding the excess amount of Rs.[redacted]. Thank you for your attention to this issue. Cordially, S. Bharadwaj

My order was supposed to arrive on the 3rd by 9 pm. I contacted customer service, and the representative informed me that my order wasn't out for delivery. Despite me checking the status showing it was out for delivery from the Elizabeth station earlier in the day, she assured me that I would receive it the next day, even though it was a holiday. She took my number promising to call, but I received no call. Checking the order status later revealed I should receive it by today. This situation is unacceptable. I hope to get my package today as I shouldn't have to wait until 9 pm given the proximity of the Elizabeth station to my location in Linden. This experience has left me dissatisfied, especially as I had to keep checking outside my apartment for the delivery.

Today, an order marked as "handed to customer" was actually left on my doormat without any notification. It would be helpful if packages are designated more accurately. I've also had issues with USPS deliveries not reaching my mailbox, leading me to file a complaint. Thankfully, Amazon delivers to my door, which I appreciate. Asking the delivery person to ring the doorbell in the future would be even more helpful for security reasons. Thank you for the good service you provide.

I am considering canceling my Prime Membership. I expected items to arrive in two days but have had issues with delayed deliveries and inaccurate tracking information. Despite being told my comforter was out for delivery yesterday, it never arrived. The app erroneously claimed an attempted delivery at 5:40 am, stating my address was incorrect. I struggled communicating with representatives who were not fluent in English. One representative advised me to check back by 10 am, but the status remains unchanged. I was informed that the tracking system is unreliable as packages may not actually be out for delivery when indicated. Being told to wait until the 9th for resolution is unacceptable. As a Prime member, the delayed service is frustrating, and this is the second occurrence in three weeks. I am dissatisfied with the poor customer service and question the value of my membership.

I have had two cleaning appointments where the provider did not show up without any explanation. Your customer service only instructed me to reschedule, which is not satisfactory. When I book a cleaning service and wait for hours, it is because I need the service and cannot afford for it to be missed. I do not feel confident that rescheduling will guarantee their arrival. Holding providers accountable seems to be an issue, and I am disappointed. In the future, I will choose a service that communicates better about delays or absences rather than just suggesting to reschedule and hope they show. The four-day wait period to reschedule is also inconvenient. This is not the level of service I expected from your company.

I recently completed an Amazon survey and felt pressured to select one of the offers to enter a $[redacted] giveaway. I ended up choosing a $0.00 watch, not expecting to receive it due to my Rheumatoid Arthritis. To my surprise, I got the watch which I couldn’t use nor gift due to my condition. However, I noticed $98.95 deducted from my bank account by a suspicious entity named SuprNatski. After contacting them at [redacted], a person called Jordon claimed that I owed the amount for participating in the Amazon survey. Feeling uneasy, I accepted a 50% refund offer out of fear of not getting my money back. Living below the poverty line, I want to alert others about such questionable online contests. Yours sincerely, Miss Kelly S. ([redacted], [redacted]). P.S. A confirmation number provided: #77C8D29BE8.

Order ID: [redacted]-[redacted] from Amazon.in: I recently received an email from the seller asking me to contact Amazon regarding an issue with the product. They recommended I reach out to Amazon to request a replacement promptly. I bought the item based on Amazon's recommendation, so I kindly request the replacement be processed soon. I can provide a chat transcript with customer service if needed. Thank you for your swift attention to this matter. Regards, MKS Prasad

Dear Amazon Customer Service, I am writing regarding my recent experience with my Kindle HD 10, purchased under order number [redacted]-[redacted]. Shortly before the warranty expired, I had to return the device due to a charging port issue. Amazon sent me a replacement in January [redacted]. However, now, just 6 months later, I am facing the same problem with the charging port. When I reached out to Customer Service on 7/7/19, I was informed that the 6-month-old Kindle was no longer under warranty, even for a manufacturer defect. I find it disappointing that Amazon is not standing behind a device that is barely 6 months old. As a loyal customer who frequently makes purchases on Amazon, I rely on my Kindle not just for reading but also for various other activities. The offer of a 15% discount on a new Kindle does not seem adequate considering the situation. I urge you to reconsider and provide a more satisfactory solution. Sincerely, Tim

I'd like to provide you with some context before delving into the reason behind sending this email. My name is Adam W. Wenclewicz, a former holder of your credit card, which has since been "CLOSED" and cancelled. While reviewing my credit report, I noticed charges still attributed to this closed card. Despite not having the card details (as it has been destroyed), Experian indicates a remaining balance of $60.00 on account XXXX. Please contact me via email, mail, or phone if this amount is still pending. Kindly issue a bill or statement for this sum so I can promptly settle this matter. Thank you.

Subject: Concern Regarding Amazon Order ID: [redacted]-[redacted] Dear Amazon Seller - CyclingForLess, I hope this message finds you well. My name is Kenneth, and I recently encountered some issues with my order for the Gavin Mountain MTB Sneaker Style Cycling Shoe. I received a size 45 shoe instead of the size 42 I initially ordered. Upon approval from CyclingForLess, I returned the shoes via UPS on July 5, [redacted], in order to exchange them for the correct size. Today, when I attempted to reorder the size 42 shoe, I noticed that the checkout section did not specify the shoe size. This oversight made me reconsider whether the lack of the shoe size indication during my original order might have caused the size discrepancy. I kindly request reimbursement for the return shoes and shipping charge before proceeding with the new order for the size 42 shoe. Your prompt attention to this matter would be highly appreciated. Thank you for your assistance. Best regards, Kenneth Hawryschuk

Email: [redacted] Name: Praveena Sreevisak Amazon Your Orders | Your Account | Amazon.in Shipping Confirmation Order #[redacted]-[redacted] Hello Praveena Sreevisak, We wanted to inform you that your item(s) have been dispatched. Your order is currently in transit and will arrive on Friday, July 5. If you need to make a return or manage other orders, please visit Your Orders on Amazon.in. Track your package Print invoice Shipping Address: Krishnaprasad A. Pranavam, Sevana Road, Veluthur P.O. Kunnathangadi Trichur, KERALA [redacted] India Your package is being delivered by Amazon Transportation Services, and the tracking number for your shipment is [redacted]08. Kindly note that a signature might be necessary upon delivery.

Dear Amazon Customer Service, I recently purchased a "Finera PS3 Controller Wired Dualshock 3，Six Axis Controllers Gamepad for Playstation 3/ PS3（Not Lithium Battery Wireless Bluetooth Controller", which was faulty. I returned the item for a refund, but encountered a problem. The card linked to the refund has expired, and I have a new card. Despite canceling the return and initiating a new one to update the payment method, I am unable to change or update the new card details. The package has been sent to Canada Post, although it has not yet been delivered. I anticipate the arrival of the package before I receive a response. What steps should I take at this point? Thank you, M.R.

I'm concerned about the delivery process with Amazon. It seems that the delivery personnel do not check if anyone is home before leaving packages, even when we are present. This has led to packages being left at the front door without any notification of delivery. Despite repeated requests and specific instructions to avoid leaving packages in unsecured locations, such as by the front door, the delivery staff have not followed these directions. This has resulted in thefts of packages, affecting both me and my neighbors. If the delivery team cannot adhere to these instructions, I request that Amazon explore alternative shipping methods for my orders. R Colangelo [redacted] Ridgepointe Dr. Indianapolis, IN. [redacted]

I am having trouble accessing my syncbank.com/amazon account to make a payment and review my balance. I have attempted to log in over the past week without success. I was previously informed by a representative who appeared when I tried to login that the system was undergoing maintenance, and to try again in a few days. However, it has been a week now, and each time I try, I receive a message stating that I cannot access my account from this device. This situation is extremely frustrating. Any assistance would be greatly appreciated. - C. Borg

Amazon needs bank verification to proceed with the transaction. When I try to verify, it prompts me to check my email as my account is locked. I received an Amazon response asking for a resolution, so here it is: I want my Amazon account to be unlocked or a full refund for all the payments I made. I made these payments in good faith for product purchases, but my order is being held until my account is verified, which I can't do since I'm locked out of my account. I request a full refund for the undelivered items so I can purchase them on eBay without further issues.

I purchased an electric recliner lift chair on July 2, and it was delivered on July 5. Unfortunately, the delivery driver mishandled the box, causing damage to the chair's wiring and motor. When I attempted to assemble it, I discovered it doesn't work due to the broken wires. I would like to speak to a representative to request a replacement chair as soon as possible. Please contact me at [redacted]. Thank you.

I purchased a Homeimpro garden solar light on April 23. Initially, I encountered issues with it, but realized the problem before returning it. Despite this, a replacement was sent the next day. Enjoying both lights, I decided to keep them. Upon noticing I was only charged for one, I contacted Amazon to pay for the additional light. Following a call with customer service, I provided my card details for the extra charge. However, on June 14, I received an email from Amazon informing me that my VISA was charged for the "defective" light that wasn't returned. This led to an accidental double payment. I'm seeking assistance to resolve this matter. Thank you. Tonia B.

Hello, On July 4th, I placed an order for 2 items with scheduled delivery on July 6th. After not receiving the items, I checked the tracking information and saw they were delivered to Maspeth. I reached out to customer service and received a long apologetic response promising delivery by 5 pm on July 8th. Unfortunately, when I arrived home at 7 pm, the package was not there. I must express my frustration with the numerous phone calls and emails, as well as the disappointment in the misinformation provided. This experience has been exhausting, and I have lost faith in the tracking and delivery process. The time wasted researching the items coupled with this additional inconvenience is unacceptable. I will be more cautious before making future purchases from Amazon. Please consider this as a formal complaint.

Hello, I am currently residing in the Philippines, but I used to live in Victoria, BC, Canada. I have been a Kindle Unlimited customer for some time now. Recently, there was an issue with the payment from my Visa card ending in [redacted]. I suspect it might have been due to insufficient funds at the time. Now, I have a new bank account in the Philippines with a Mastercard debit card ending in [redacted] expiring on 05/29, which has sufficient funds. I have removed my Canadian credit/debit cards from my account and now only use this Mastercard debit card. Can you please assist me in resolving this payment issue so I can continue enjoying my reading? Thank you. Jaakko K.