Amazon UK Customer Service Issues

I placed an order for two items with the reference number [redacted]-[redacted]. Hermes informed me of a delivery when I was unavailable. I asked for the parcel to be redirected to M&M Supermarket's Parcelshop at 42 Thomas Street, London SE18 6HT. Despite notifying them, the delivery was attempted on 15th December after the shop closed. The manager confirmed no parcel was left, as expected. As the items were gifts, I had to buy replacements. I reached out to Hermes through their App, who advised the sender to discuss the delivery status. Kindly assist in organizing this or process a refund. I await your response. Thank you.

My new Fire TV Cube 2nd gen is not functioning correctly. The pulsing orange light is on, and the screen displays the message "Home is Currently Unavailable," even though it is connected to the internet. I have attempted various solutions found online without success. Despite accessing the settings screen and attempting a full factory reset, the issue persists. Any advice you can offer would be greatly appreciated. Sincerely, A. Talbot

I recently attempted to renew my Microsoft [redacted] subscription by taking advantage of the offer listed on your website. The deal was £49.99 for 15 months instead of 12, along with McAfee anti-virus, exclusive to UK customers. I added the deal to my cart but encountered an error message during checkout, indicating the product couldn't be purchased due to my location. I can provide screenshots of the relevant pages if needed. I am a UK resident and was trying to make the purchase from my home. Can you please clarify this issue for me? Thank you. William G. Low

Subject: Issue with Online Shopping Dear Customer Service, I would like to address an issue regarding my recent online shopping experience with Happy Hub Books through Amazon. I requested a refund of £5.79 for an undelivered Gratitude Journal, but after being informed the refund would be processed, the second journal unexpectedly arrived today. How can I prevent the refund from being issued to me now that I have received the item? I apologize for any inconvenience caused and would appreciate guidance on how to rectify this situation. Sincerely, Marilyn C. Order number: ORDER # [redacted]-[redacted] Address: Mont Au Roux Cottage, La Rue Du Bocage, St. Brelade, JERSEY Channel Isles, JE3 8BP

I had a concerning incident with one of your drivers today. As he stopped on my property to deliver parcels, I asked him to move the van, and he became extremely hostile. The situation escalated quickly, with him making threats and inappropriate gestures in front of witnesses and a child. This behavior is unacceptable for a representative of Amazon. The incident was recorded on my Ring doorbell camera for evidence. The driver's truck had a license plate number 71 and was delivering to number 3 in the CV92QF area. I hope this matter will be addressed by Amazon. Thank you. (From: Dean B.) [redacted]

I purchased a Folding Shower Seat with order number [redacted]-[redacted] back in August. Unfortunately, due to Covid, my plumber could not install it until recently. When he opened the box, he discovered that the seat is too large for the shower unit. I am wondering if it is possible to exchange the folding seat for a shorter one, and I am willing to cover the price difference. At 85, having a shower seat is essential for my safety. Sincerely, CJ

I am trying to create a new seller account to sell some books. I am not a business. I had a previous account that was closed due to inactivity. Despite providing all the required information and documentation, I have been unable to set up a new account. I have not been given any reasons for this denial. I would appreciate clarification on why I am unable to create a new account and would like to resume selling.

Hello Amazon Customer Service, I recently purchased a birthday gift card that shows delivered on December 29th, but the intended recipient, Martin Pound, has not received it. The tracking information indicates it was handed over to the recipient, but this seems to be incorrect as Martin has not received the £20 gift card. Please reach out to me regarding this issue at my email, [redacted] The delivery address for the gift card was 26 Catterick Way, Borehamwood, Herts, WD6 4QT. Thank you for your assistance. Best regards, Elaine Smith

Hello, I am a Merseyside Police officer with an investigative inquiry related to Amazon deliveries. I am looking for contact information for Amazon UK's Police Liaison/Enquiry Department to proceed with my investigation. Thank you. Constable [redacted] KELLY Tel 0[redacted] Level 1 Investigations, Merseyside Police, Smithdown Lane Police Station, Smithdown Lane, Liverpool, L7 3PR

I recently placed an order for a book and received a notification that it was handed to the resident, but I never received it. After reporting the issue, a replacement was sent with the same notification but once again, it was not delivered. I found the second package at the bottom of the stairs near the main door of the building, which is concerning as many visitors access the property throughout the day. Despite having numerous successful deliveries to my door in the past, this particular driver did not follow suit. I am worried about the security of the packages and the false claims of delivery. I kindly request that future packages are brought directly to my door for safety reasons. Looking forward to your response. - A. Coles

I have been struggling with an issue for over a week now. I contacted Amazon twice with no success. During the last call, the customer support staff mentioned transferring the matter to the account specialist team. The problem I am facing involves the OTP system failing to work. I have attempted around thirty times to use it but always struggle with sending back the computer-generated number to Amazon. There is a small square box resembling Christmas presents on the screen, with a tab for help, but no clear instruction on how to proceed. Some of my attempts have resulted in a message stating that my account is being accessed from different locations in the UK. Despite trying to reset my password each time I encounter this issue, I am unable to access my account. Can we find a way to resolve this problem and regain access to my account?

I attempted to access my account this morning but was prompted to log in. Since I haven't had to do this in a while, I forgot my password. I created a new strong password, but still couldn't log in after multiple attempts. Eventually, I reluctantly created a new account, but now it claims my postal code is wrong for Amazon Prime, even though I've successfully placed many orders before. Despite already having a Prime subscription, I was required to sign up for a free trial. If I can no longer receive deliveries in my area, and it's the main reason I use Prime, how can I cancel my original paid subscription? I prefer not to have a new account as I had numerous saved orders. I was content with my initial account and hope for a resolution.

Hello, I am an avid Amazon customer located in Canada, Quebec. Recently, I purchased an item from Amazon UK which arrived damaged. Unfortunately, I am unable to find an email address to contact Amazon UK's customer service on their website. When I tried to use their automated chat service, I was directed to a robot that could not address my specific questions. Amazon UK suggested I call them, but they are unable to make international calls to Canada. Furthermore, the return process for the damaged item involves me covering the shipping costs for a small reimbursement, which is not economical given the international shipping fees. The item, a music box valued at over $[redacted], was shipped to me in a paper bag instead of a more suitable cardboard box, diminishing its value as a collectible item. I am disappointed with the overall experience and loss incurred due to this transaction with Amazon.

I bought a Samsung Smart TV from Amazon UK through Jersey Post using tracking ID AZ[redacted]62JE. Unfortunately, the tracking indicates the item may be lost. I'm unsure about the delivery timeline or if it will even reach me. The courier's customer service has been unhelpful. I am considering requesting a refund, but the only option available is for return and a refund. Since I never received the item, I am confused on how to proceed. Can someone advise me on the quickest and simplest course of action? Thank you for any assistance you can provide.

My name is Mervyn S. Todd, and I reside at 12 St Mary Street, Nether Stowey, Somerset, TA5 1LJ. Aged 83 and relying on government benefits due to health issues, I used to run auctions selling philatelic, military, and maritime books. In [redacted], I created a seller account named Den of Antiquity on Amazon. Recently, I missed calls from Amazon and received a warning about needing tracking for my orders. Despite having a [redacted]% feedback score, seeing others get penalized made me decide to comply. I submitted a form stating most orders were tracked except one £5 book with a certificate of posting. Amazon later displayed I had a 47% tracking rate unfairly. When trying to rectify this, I faced challenges understanding how to communicate my evidence effectively. Selling books has been more than a source of income; it has been therapeutic. I urge for a resolution to restore my selling privileges. Thank you, stay safe, and God bless. Best regards, Mervyn S. Todd

Order No. [redacted]-[redacted] On December 8th, I placed an order for an Apple iPad, but upon delivery to Southampton on December 11th, I received 2 books instead. Despite contacting Amazon immediately and returning the incorrect items on December 20th, I have been facing ongoing issues. Amazon requested the return of the correct item by February 9th. Numerous emails have been sent with no successful resolution. Legal advice has been sought, and I have expressed my intention to initiate complaints proceedings against Amazon. Despite weeks of correspondence, the issue remains unresolved. If assistance is unavailable, please forward my email to an appropriate department or contact me at [redacted]. Thank you, J. Muir

I placed an order for a Canon Pixma [redacted] A3 printer on November 10, '21 but accidentally ended up with two. Despite trying to cancel one immediately, both were delivered on November 12. When I informed the driver and returned one, I was not familiar with the returns process. A second printer was delivered on November 15 and returned as well. Unfortunately, I was still billed for both. After struggling to reach Amazon Customer Services, I contacted M&S Bank to intervene. Amazon claimed the second printer was delivered to someone named Murphy in the LE17 area on November 17, miles away from me. I seek assistance to resolve this confusion and regret any oversight with the returns process. Thank you. John R Osborne. 29 Somerset Close, Burton on the Wolds, Leicestershire, LE12 5AJ.

I am reaching out regarding my account and returns. I have yet to receive a refund or any explanation. I am confused and disappointed by the lack of communication. My account was closed without clarification despite multiple emails from me. Even after you confirmed receipt of one item (iWatch) and promised a refund within 6 working days, I have not received it. Both items were sent back together. I have been a loyal Amazon customer for many years without any prior issues. Your accusations of account closures are untrue. Please review my case promptly and provide a resolution. Thank you. DJ Ryan

Order number [redacted]-[redacted]. I discovered an Amazon package in my garden this past weekend on January 30, [redacted]. Due to the wind, it ended up in an overgrown area. Upon opening it, I found the Thealoz Duo Eye Gel I had ordered on January 27, [redacted]. The gel cannot be used as it was exposed to freezing temperatures, contrary to the storage instructions. I request a full refund upon returning the item since it is unsuitable for use. It was surprising to find no mention of medical supplies on the box. Please respond urgently as I am almost out of Thealoz Duo eye gel. Thank you, S. Hartman.

I received an email from Amazon informing me that my ordered item was delivered, but it hadn't arrived at that time. I contacted Amazon and was assured it would be delivered by Wednesday, February 2nd. To my surprise, I found the parcel on my doorstep at 5:25 pm without any doorbell ring or knock. Please disregard any previous messages regarding this order. However, after this incident, I am hesitant about using Amazon in the future. The product in question was the MUSRUN MP3 player.