Allegiant Customer Service Issues

Yesterday, I was looking for a flight from Fort Lauderdale to Charlotte Concord. After booking flight number 92YYK6, I realized the departure and arrival cities were switched. I promptly canceled the ticket and rebooked my flight from Fort Lauderdale to Charlotte. Although I received confirmation of the cancellation, I noticed that I have still been charged. Can you confirm that I will not be charged for the canceled flight? Thank you for your help, I value your assistance.

I made flight bookings for four of us to Las Vegas on May 6th a week ago. Our confirmation number is 7YXDKG. Our departing flight from Fresno was 3LAS, and the return was 120FAT. Upon arriving at Fresno airport, we were informed of the 40-pound weight restriction, unlike the usual 50 pounds on other airlines I have flown with. As a result, my luggage exceeded the weight limit, costing me $50, which I found unreasonable. Additionally, we had to pay an extra charge to ensure we could all sit together, a service that other airlines typically provide for free. To save money due to purchasing items at a convention in Vegas, both couples bought an extra suitcase each. We anticipated a fee of $20-$25, but were surprised to be charged an extra $50 per suitcase. The accumulation of these hidden fees made what seemed like reasonably priced flights turn out to be expensive. Despite having flown with various airlines, I felt that Allegiant continuously charged us for various services. I regret recommending Allegiant to our friends and will not be doing so in the future as we plan another trip to Vegas.

We were on Flight [redacted] from Pittsburgh, PA to PIE Airport in Florida with confirmation number 7SX4C7. We checked our flight status before leaving for the airport, a 1 1/2-hour drive, arriving at 2:30 PM. Despite the flight initially being on time, around 4:00 PM, we were informed of a 3-hour delay, pushing our departure to 7:30 PM. After waiting over 5 hours at the Pittsburgh terminal, upon landing at PIE Airport, we were delayed for about 45 minutes on the plane due to issues connecting ground power cables. Only one engine was shut down, leading to our late arrival at our rented vacation home at 11:30 PM. This situation significantly impacted our first vacation day. With two young children aged 5 and 6 among the 7 passengers who had not eaten since 3:30 PM, they fell asleep from exhaustion before reaching our destination. Despite these inconveniences, we were not even offered any refreshments, making this experience very disappointing for us.

I followed Allegiant's suggestion and used their website to book my flights. When I tried to update my baggage details online, the website was malfunctioning. I had to go to the airport in person to make the changes, which caused my page to display my father's name instead of mine, even though he is one of the ticketed passengers. Following the website's advice, I also made a car reservation through Alamo. I reviewed the cancellation policy and saw no issues with canceling. Yet, when I tried to cancel the rental, I was informed that I wouldn't receive a refund on my credit card but instead a $[redacted].36 voucher. The website only highlighted the benefits of renting a car but failed to mention the refund policy in case of cancellations. I am disappointed with this arrangement and would prefer a refund instead of a voucher, as I don't travel frequently and have no immediate use for it.

I flew with my wife on Allegiant flight #[redacted] from Sanford, FL to Albany, NY on Saturday, 5/11. I reserved online and utilized the Allegiant Honors Program. I paid $[redacted] to bring a pet on board due to limited availability. The $[redacted] fee was expected to be refunded at the airport. However, the airport clerk couldn't process the refund to my credit card and suggested I contact Allegiant at [redacted]. I was advised not to pay the pet fee during online booking. Despite waiting on hold for a long time when calling the provided number, I opted to seek help here. I have previously received a refund to my credit card after flying from Albany to Sanford in January using the same procedure. Please assist. Thank you. William L.

I booked flights online as recommended by Allegiant. Despite the promises of easy changes or cancellations, I encountered difficulties modifying my luggage. I ended up having to go to the airport for assistance, which was also a struggle. Although the change resulted in a supposed credit of $10.00, no refund was issued, leaving me feeling frustrated. Later, when I attempted to adjust for priority boarding online, I encountered an issue where the My Page account was transferred to my father's name. After more back-and-forth at the airport, this was corrected. Unfortunately, canceling the rental car proved to be another challenge. While Alamo has a 24-hour cancellation policy, Allegiant offered only a voucher for future flights, which was not ideal. I am simply seeking a refund of the $10.00 owed for the luggage adjustment and a credit of $[redacted].39 for the unwanted rental. This experience has been needlessly complicated and I hope for a resolution promptly.

Before my flight, I learned of a change in the required documentation for Emotional Support Animals (ESAs). Despite having the necessary doctor's letter in the past, I was charged a $[redacted] fee at the gate due to this new rule. I received an email on May 11 containing the updated requirements, which unfortunately was after my departure. Upon returning, I managed to complete the forms in time for my flight back. I have a legitimate need for an ESA and am requesting a refund of the $[redacted] fee charged on my Asheville to Ft. Lauderdale flight with Allegiant. I contacted Allegiant via email on 5/13 (Allegiant Confirmation #92NNHV) but have not received a response yet.

On May 13, [redacted], at VPS (Ft Walton Beach/Destin Airport), I had the pleasure of meeting two exceptional Allegiant representatives. I would like to commend them to their supervisor, HR manager, or whoever evaluates their performance. First, Lucretia Drake impressed me with her detailed explanation of the luggage payment process. She efficiently connected us with the accounting office and handled our situation professionally. Outstanding service! Secondly, Geralynn Hughes at the front desk also made a lasting impression. She effectively explained our privileges as a U.S.A.F Reservist, helping me save on luggage fees. Providing us with the #allegiant Honors flyer was a nice touch. Thank you, Allegiant, for not only the luggage break but also for employing such wonderful staff members!

I had to cancel my trip last minute due to illness and struggled to reach customer service to confirm the cancellation. Despite canceling online as well, I have received emails stating my trip is rescheduled, which I did not authorize. The emails mentioned only a partial refund of $76 for a $[redacted] trip, even though I had purchased insurance for $30. My itinerary was 7YC44Q. I am puzzled by the conflicting information and the difficulty in resolving this matter. I am disappointed in the lack of accessible customer service and am considering using a different airline moving forward. Please contact me at [redacted] to clarify and process a full refund to my card. Thank you.

My itinerary shows a $[redacted] "Carrier Usage Charge" that was not included in my initial estimate until it was charged to my card. I am confused as to why I have to pay this fee for booking online. This was not explained to me beforehand, and if I had known, I would have purchased my tickets at the airport. I recently spoke with a representative, but I am still dissatisfied. This experience has led me to decide that this will be my final time flying with Allegiant. Our group consists of three individuals for a round trip. As a retiree living on a fixed income, I cannot easily bear these unexpected expenses related to booking my own flight online instead of at the airport counter. If I had been informed of this charge, I would have chosen to book in person at the airport. It seems evident that by encouraging online bookings, you save costs by not needing personnel for reservations. So, I wonder why am I being charged more for the convenience of booking online?

I have an Allegiant Air Itinerary under 7VRZGZ for a trip scheduled from June 12th to June 19th. Unfortunately, we need to cancel due to our son's brain tumor diagnosis, and we must stay with him during this time. Trying to cancel on the website was confusing, and I only received a partial refund of the $[redacted].00 trip cost. Our doctor has also reached out to Allegiant Air via email to confirm our situation. Despite multiple emails sent, I have not received a response. Contacting customer service since May 8th has been challenging, with long wait times of 40-60 minutes and no success in reaching anyone. On May 8th, I was advised to send emails, which I did, but still no reply. Please reach out to me at [redacted] for further assistance.

I bought three round-trip tickets to Orlando, Florida, on Allegiant Airlines and was surprised by a $[redacted] "Carrier Usage Fee" on May 16, [redacted]. This fee wasn't disclosed in the estimated fees before I purchased my tickets. Allegiant's Customer Service said I could have had it reversed if I had called earlier. The charge was for using the internet to buy my tickets, something not clearly stated on their website. I'm requesting a refund for these unexpected fees. It seems unfair to charge $[redacted] for using their online platform, especially since it helps save the airline the cost of selling tickets in person at the airport. I hadn't been contacted by Allegiant in over 10 days regarding this issue despite my fixed income situation.

Hello, my name is Laura L Cain and my booking number is 7ZYDNB. I had a flight booked for June 5th from Sanford/Orlando to Bangor, Maine. I purchased trip insurance for my round trip flight so I could change dates if needed for medical reasons. I changed my arrival flight from May 25 to May 22 and paid the price difference. This time, however, I was charged as if it were a new flight, costing $89 when I should have only paid $71 due to having insurance. I may have missed checking a box or something regarding the insurance coverage. I am now booked on flight [redacted] for June 15, and this is what I'm questioning. Please contact me at [redacted] or via email at [redacted] Thank you.

Over the weekend, I experienced the inconvenience of having my luggage misplaced during a flight. Despite reaching out to the call center for assistance, I was met with unhelpful responses and was advised to wait. This has left me without essential items while staying at a $[redacted] per week resort. The only assistance I received was when Joanne at the Pittsburgh airport helped me locate my untagged bag. I am disappointed in the lack of support from the rest of the customer service team. It is frustrating to have paid for a checked bag that did not make it onto the plane. I am currently awaiting details on potential reimbursement for my situation. I hope for a prompt resolution and response regarding the refund for the checked bag.

I had a flight scheduled from Cincinnati to Phoenix/Mesa on Monday, April 29, which was delayed until 10:10 PM. Upon arrival at the airport, I was unable to board the flight due to TSA agents having left for the night. As a result, I had to purchase a separate ticket for a flight two days later with a different airline. I was advised to reach out to Allegiant for a refund or a voucher linked to my name and reservation with confirmation number 7ZJBLS. Despite multiple attempts, contacting the airline has been challenging due to long wait times, adding to the urgency of resolving this matter as I require another flight and could benefit from the credit with Allegiant. Thank you.

I had a frustrating experience while trying to check-in at MFR due to understaffing. The kiosk was unmanned, making it impossible for me to print my ticket. When I asked United Airlines for help, they informed me that no one would be available for another two hours. This kind of service is unacceptable. Comparing it to my regular flights from LAX and LAS with other airlines, the situation at MFR stands out negatively with its poor management and consistent issues. Every time I travel through MFR, there always seems to be a problem or delay.

My name is Regina Roellig, and I mistakenly booked a flight from Cincinnati to SFB rather than the intended route. I live in Cincinnati and realized my error for booking the flight backwards from SFB to Cincinnati on June 19 instead of the correct route from CVG to SFB on the same date. My original confirmation number was 966HTS. Upon noticing the mistake last night, I promptly canceled and rebooked the flight in the correct direction. The new confirmation number for the corrected flight is 96NFQL. I will also be booking a flight for October from CVG to SFB. I hope there are no penalties for canceling the incorrect booking as I rebooked promptly. Thank you, Regina.

I purchased priority boarding and selected seats for us to sit together on our flight back from our family trip in St. Pete/Clearwater, Florida. However, a day before leaving, our seating was changed, splitting our family up. At PIE airport, during heavy rain, I was worried about slipping due to having had six knee surgeries. When I raised my concern to the gate agent, they shrugged it off and returned to their duties. Although we are regular Allegiant customers and usually have a positive experience, this time seven seat assignments were altered without notice. I seek a refund for my parents' changed seats and the ones that separated us from sitting together. I understand the gate agent may have been busy or having a bad day, but I stand by my expectation that when I pay extra to ensure my family sits together, that request is honored by the airline.

Hello, I am Anu Khatri. I had a flight booked from Las Vegas to Omaha on May 28th, [redacted] with confirmation number 94YPTY. Despite canceling my departing flight successfully, I encountered issues cancelling the return flight. Opting for the "cancel the entire flight" option, I received an email confirming the cancellation. When attempting to reach customer service, I faced over an hour of hold time. Unfortunately, I only received a refund for the departing flight and not the return trip. Despite reaching out via email promptly after the purchase, I faced delays. My efforts to contact customer service through various channels have been frustrating, resulting in a loss of $[redacted] even though I attempted to cancel the flight. There seems to be a communication gap that hindered my ability to resolve this issue effectively.

I need to correct a spelling error in one of my passenger's names. When I booked a flight over the phone due to issues booking online, the attendant was polite but misspelled my sister's last name. However, the correct spelling was used in the email confirmation, which matches my last name (I still use my maiden name as my primary email). I noticed the error online when I received the itinerary and immediately called for assistance.