Allegiant Customer Service Issues

During check-in, the staff member questioned my carry-on items. I explained that it contained medical supplies. Despite this, she inquired if anything non-medical was included. I mentioned a few sweatshirts, only to be informed that I would need to pay an extra $50. Confused, I stated that I had never encountered this fee before. The staff member insisted that any non-medical items require a fee. I was upset and teary-eyed, as my sister Stephanie Wiley had purchased the tickets and paid for the luggage. I believe she should be refunded for this unexpected charge. Moving forward, I kindly request clear communication regarding what can be included with medical items in my carry-on to avoid any misunderstandings or additional fees. Stephanie Wiley resides in The Villages, FL.

Hello, I am currently on hold with customer service while writing this email. I recently booked a flight from Bellingham to Las Vegas for my mom and I, but unfortunately, my mom is unable to go. I cannot afford the $[redacted] USD cancellation fee. I am really stressed about the situation as this amount of money is significant to me. I do not want to cancel the trip; I am just hoping to change the date of the flight if possible. For the second ticket, I am asking if it could be transferred to another name. I kindly request a time frame of 4 months. I would greatly appreciate any assistance you can provide. All I am asking for is to be able to reschedule the flights without cancellation. Your help in this matter would mean a lot to me. Thank you for understanding my situation. - Ameeta

Subject: Ticket Discrepancy on Reservation No. 7ZBLGK with Allegiant Air Dear Customer Service, I recently received ticket confirmation for reservation number 7ZBLGK from Allegiant Air, which includes departure flight [redacted] on 04.14.[redacted] from LIT and return flight [redacted] on 04.21.[redacted] to SFB. However, I did not make this booking and do not have a Visa card ending in [redacted]. My name is Angela Griffith, and I am concerned about how my information was used without authorization in this booking. I would appreciate it if you could investigate this matter promptly and provide clarification on this issue. Please confirm via email once the situation has been resolved and assure me that there has been no security breach involving my personal details. I value my privacy and hope for a swift resolution to this incident. Kindly respond promptly to this matter to avoid further escalation. Thank you for your attention to this matter. Sincerely, A.G.

Confirmation: 7XTZDR I'm writing to address the unfortunate incident my son, Micah Watson (16), and his friend, Nick Frontz (17), experienced during their planned flight from Sanford, FL to Gulfport, MS on April 3. Upon arrival at the airport, they were directed to use a tablet kiosk to pre-check their shared bag. Subsequently, they were informed about a weather warning and were told minors couldn't fly unaccompanied. Despite waiting, they were informed they missed their flight due to being late. They reached out to me, and I contacted Allegiant. However, Allegiant claimed there were no tablet kiosks and that the boys were late, resulting in needing to re-book their flight for Saturday at an additional cost. I was sent videos and photos by my son showing Allegiant personnel directing passengers to the said kiosks. I'm requesting a refund for the extra fare paid. The situation left the boys stranded in Florida for four days, which is concerning given the miscommunication at the airport. I seek clarity on the next steps to resolve this issue.

On April 1, [redacted], I mistakenly booked a flight #[redacted] from Richmond, VA to what I thought was Tampa International Airport. However, after receiving my confirmation email, I realized I booked for Clearwater Airport instead, which is not where I intended to go. I have been trying to reach someone to rectify this error for two hours on the phone to no avail. My flight is scheduled for June 24th with the confirmation number 7ZD9MD, and I would like to cancel it without incurring a fee since I discovered the mistake promptly. Thank you. - Phyllis L.

I booked a flight from Harrisburg to Punta Gorda for March 26th to 30th but had to cancel due to work. I paid $[redacted].98 on my Visa. When I cancelled, it mentioned a voucher, but I didn't receive information on how to obtain it. I rescheduled the trip for a week later and paid $[redacted]. I'm now planning a trip in July to Punta Gorda and would like to inquire about the voucher for the cancelled trip, as the refund hasn't reflected in my account yet. Please provide details promptly so I can plan accordingly. Thank you, Donna.

I made a flight and rental car reservation last Thursday but needed to cancel the car later that night. Despite my efforts online and through numerous phone calls that resulted in being on hold for hours and disconnected multiple times, I couldn't cancel in time. I contacted Allegiant customer service via email for help, but was informed it might take up to 60 days to hear back, which won't work as my trip is in 10 days. I'm seeking assistance to either cancel only the car rental or be compensated for the cancellation fee. The struggle to reach a representative is frustrating, and I hope their customer service improves once I can connect with someone. UPDATE: After trying for hours, even GetHuman couldn't reach Allegiant. I found a different number for customers in specific situations and managed to speak with a representative who honored the 24-hour cancellation policy despite the time lapse, canceling the trip and rebooking at the original price. While relieved to resolve this with a person, I am dismayed by the difficulty in getting prompt customer service from Allegiant. For those in need, here is the number provided: 1[redacted]. Hopefully, sharing this will help others facing similar challenges.

I reached the airport just one minute before the scheduled gate closure after receiving a call notifying me of the closing time. Despite spending over $[redacted] to rush to the airport, I was informed that the doors were shut early, even though it was prior to the official closing time. I am requesting a refund for my flight and compensation in miles to cover the expenses incurred in trying to catch my flight, especially since I was given inaccurate information regarding the door closure time.

I have flown with Allegiant numerous times using the same bag without any issues. However, during my recent flight, I was unexpectedly asked to pay a $50 fee for my bag at the gate. Additionally, I inadvertently left behind a $50 seat cushion, which is a vital medical item for me, and it seems to have gone missing. I was also carrying a sleep apnea machine, and the whole situation was made more stressful by having to walk from gate 7 to gate 9. The gate agent's unfriendly and rude behavior added to my discomfort. I kindly request a refund for the bag charge and a credit voucher for the lost seat cushion. Your understanding and assistance in this matter are greatly appreciated. My aim is to have a positive experience as a customer and to continue flying with Allegiant. Thank you for your attention to my concerns. Karen W. Flight [redacted] ROC from PGD at 7:15 am.

I paid for a carry-on bag, but at check-in, I was required to check it instead. Consequently, I had to pay an extra fee for checked luggage. I requested a refund for the prepaid carry-on, and instead of a resolution, I was given a slip of paper with contact numbers and advised to reach out for assistance. On 4-12-[redacted], I spent 4 hours trying to get in touch with Allegiant Airlines with no luck. I am seeking a refund for the fee I paid for the carry-on. My name is Kathleen L. Siebert. The flight was [redacted] from Mesa, AZ to Fargo, ND. My confirmation number is 7YRZRD and my date of birth is 10-23-[redacted].

I have attempted to contact [redacted] multiple times but have been on hold for 30-40 minutes without success. I traveled on the Feb. 14th flight from Great Falls, MT to Phoenix - Mesa-Gateway Airport, which was canceled. My confirmation number was 7WXS62, and I received a credit voucher. I rescheduled for March 21st, with the return flight on March 24th, flight [redacted], which was also canceled with confirmation 7XCNQW. I was promised a refund within a week, but it's been almost 4 weeks with no refund yet. I urge for a prompt resolution. The lack of alternative flight arrangements for stranded passengers is concerning. Besides the March 24th refund, I believe the remaining balance on voucher CR[redacted]3 from the Feb. 14th flight should be refunded to help cover rental car expenses incurred due to having to drive from Phoenix to Great Falls. This experience has left me disappointed with Allegiant. Please contact me at [redacted]. Thank you, Cherie McKeever [redacted] East Fiesta Great Falls, MT [redacted]

I had a very upsetting experience with this travel agency. From the start, I felt misled and treated poorly. The agent sent me the wrong departure city and flight details via email, causing confusion and frustration. I don't want to risk being stuck during Easter weekend, and I feel mistreated by both the travel agency and Allegiant management. Despite using the same card previously, the website wouldn't confirm my booking due to issues with the card numbers. Furthermore, the agent who claimed to be named Fred provided inaccurate information, which ended up in my spam folder. Even the supervisor, Ralph, sent me incorrect confirmation details. I felt pressured to pay for the flight before confirming my plans, and the whole experience left me feeling coerced and frustrated. I was not informed about certain discounts or cancellation privileges until today, and my attempts to reach out for clarification were met with unresponsiveness.

I traveled to Phoenix in February through a package deal with Allegiant Air, booked online, which included return flights and a car rental through Alamo at a total cost of $[redacted]. I paid $[redacted] upfront on my Mastercard for the package deal, which covered trip flex, taxes, seat selection, and baggage fees. However, I was surprised to see a charge of $[redacted].61 from Alamo on my card a month after the trip. I attempted to contact Allegiant's customer service but could only hear a fast beeping tone. Upon returning the car, the Alamo attendant mentioned a $10 fuel charge, which wasn't previously disclosed. I am disappointed with this package deal as I had paid in advance and now face an unexplained additional charge.

I had a frustrating experience with the website. I visited last night to leave a detailed message, but today I found it saved as a draft instead of being sent, leading me to a career finder instead of Allegiant Air. The site also failed to connect me to Allegiant as promised. If my money ($[redacted]) for the flight leaving this Monday is not refunded by Allegiant or their third-party (SAREOBUDDY), I will escalate my complaint to various consumer protection agencies and authorities due to the deceptive practices involved. There seems to be malpractice at Allegiant Air and their 3rd party agents. I urge a prompt refund or credit to my card. The issues with their reservation website and misleading agents need to be addressed to prevent others from falling victim to these practices I am familiar with.

I am contacting you regarding a flight I took from Louisville to Las Vegas on April 19, [redacted], with flight number [redacted]. I am reaching out regarding a delayed flight. I typically wouldn't complain about a delay, but leaving Louisville at 3 a.m. meant arriving in Las Vegas almost at 4 a.m. Consequently, I had to pay for a hotel room I didn't use on Friday and missed out on a poker tournament I had already paid for. The poker tournament was the main reason for my trip. Despite this inconvenience, I enjoyed my flight with Allegiant. I am aware that mistakes happen, so I am not requesting a refund, but I would appreciate being compensated with a half-off discount on my next Allegiant flight. I plan to continue using Allegiant for my future travels as I enjoy flying with your company. The delay was the only issue, and I look forward to your response. Thank you for your attention, and I look forward to hearing from you soon.

I flew on flight [redacted] departing from Syracuse at 5:58 to FLL on Saturday, 4/20. I was seated in row 27B. During the flight, row 26 (DEF) and row 25 (ABC) had several young men who appeared to be college-aged and were drinking excessively, ordering at least two drinks each. They were loud, shouting, swearing, and using racial slurs. Despite their disruptive behavior, no attendant addressed the issue until a fellow passenger intervened. This made the flight very unpleasant. To make matters worse, an older couple in row 26A&B was also upset. The situation escalated when the gentleman complained to the captain upon deboarding, calling it the "flight from hell," prompting an angry response from the captain who asked him to leave the plane. As a frequent Allegiant flyer, I appreciate the direct flights and low prices, but this experience has made me hesitant to choose Allegiant again due to the lack of concern for customer well-being. - Susana Kazel

As a home health nurse assistant, I recently booked a trip to Florida with trip flex added due to my client's aggressive breast cancer diagnosis. Unfortunately, I had to cut my trip short to be with my client. When trying to cancel the trip for a refund or credit, I was only offered $18 back on my card. I live paycheck to paycheck and losing $[redacted] is a hardship for me. If a refund is not possible, I kindly request a flight voucher for future use. Your understanding and assistance are greatly appreciated. Thank you for your consideration. Sincerely, A. Falcone.

Hello, I am Cynthia Morrison with reservation #FFWD8PH traveling from TriCities on 5/23/19 and returning from Sanford (SFB) on 6/2/19 with reservation #FMYRIZM. I made a reservation for an Allegiant flight through eSky and received an email from them regarding payment issues. Despite seeing the charge on my MasterCard on 4/30/19, I have been unable to reach anyone at the provided number ([redacted]) to confirm payment and add a checked bag for $32. I want to ensure my flight is paid for and arrange for the checked bag as the online booking did not reflect this. I am keen to speak with a representative directly. Feel free to contact me at 2[redacted]. Your assistance is greatly appreciated. Thank you, Cynthia Morrison

I recently reported an incident that occurred at Mesa Airport in March while traveling with my service dog. I contacted a customer service representative via email. We have been exchanging emails about the situation. However, I felt that the agent crossed a line regarding privacy when questioning my dog's verification. After responding to the agent's inquiries, the communication abruptly stopped. I am still in need of answers to my questions, as I feel uneasy about future travel with this airline. This issue has never arisen before, as I have traveled with the same paperwork without any problems on multiple occasions with other airlines.

Hi, I need some help with my flight booking. My grandma purchased tickets for May 24th, thinking my cousin's wedding rehearsal was that day. It turns out the rehearsal is on the 23rd, and the wedding is on the 24th. There was a miscommunication due to her limited English and recent heart surgery. She lives far from us in Massachusetts. I need to be at the wedding and rehearsal, and she'd like me to call Allegiant on her behalf for a refund or to change the flight date. She apologizes and is saddened as we are her only two grandchildren, and she wants us together on that special day. She relies on limited government assistance, so she's financially constrained. If needed, I can have her speak with you as she tried to purchase the correct tickets. My number is [redacted]. Thank you for understanding our situation.