Allegiant Customer Service Issues

I booked return flights for Colleen and John Hardy from Niagara Falls to Punta Gorda, FL on December **th, ****. John is currently in Joseph Brant Hospital in Burlington, Ontario, and I can provide a letter to confirm this. We are uncertain about the exact return date to FL but anticipate it to be within the next *-* weeks. We are wondering if it's possible to receive a credit for these flights as we can't use them at the moment. Thank you for your assistance. Kind regards, Colleen Hardy. Email: *****@***.com, Phone: (*-***-***-****)

Unfortunately, my son experienced a stressful situation when he was unable to board his flight from PIA to Tampa on Sunday evening due to issues with the boarding pass on the app. Despite attempting to seek assistance, the lack of response from staff and the rudeness of the supervisor added to the frustration. We interacted with a helpful flight attendant, but the overall customer service and understanding were lacking. As my son urgently needs to be at an Olympic event, we are requesting a refund for the original flight or a complimentary flight to Florida for him to arrive in time for the event. His name is N. Madrigal, a 17-year-old passenger, who has a crucial deadline to meet at the Olympic camp by Tuesday noon. This experience with Allegiant has been disappointing, especially since we have upcoming flights to support him in his competition.

I had a return flight from Sanford/Orlando to Bismarck on January 30th. The flight got canceled, so I had to book another one with Delta for over $[redacted]. You mentioned a refund of $[redacted] for the $[redacted] round trip flight. I feel like I'm not getting the correct amount back. Additionally, you mentioned the refund would be in my account in 5 days. My daughter, who was traveling with me, already received her refund, but I haven't gotten mine yet.

I would like to report an issue I experienced on a flight on Monday, January 7th. I had paid for a seat in the front row for extra comfort. However, the person sitting next to me in the window seat was significantly larger, possibly weighing [redacted] to [redacted] pounds. Their body encroached 4 to 5 inches into my seat space, causing discomfort. Despite the person being polite, their size made the journey very uncomfortable for me. The flight attendant noticed my discomfort and apologized, but I feel this situation should have been addressed beforehand, especially since I paid extra for my seat. It would be appreciated if there are rules in place to prevent this and I would like some form of compensation for the inconvenience caused. I even have pictures of the situation. Thank you, Michael Clark, Flight #7ssyn6, Seat 1b.

Dear Allegiant, My name is Sharon Pearce. I was on flight [redacted] on December 21, [redacted], leaving Orlando Sanford airport at 4:23 pm headed to Tulsa, OK. Shortly after takeoff, I started experiencing an allergic reaction due to a cat on board, which I am severely allergic to. Despite my distress, I was unable to change seats and had to endure the flight in discomfort. This experience ruined my holiday as I was sick for Christmas and had difficulty breathing for days afterward. The presence of animals on the plane, especially for people with allergies, caused me extreme stress and anxiety. I believe something needs to be done to prioritize the well-being of passengers over animals on flights. I am determined to address this issue to prevent others from going through what I did. The return flight was similarly challenging with multiple dogs causing disruption and discomfort. I urge you to review your policies and consider the impact on passengers with allergies. Thank you, Sharon Pearce Contact me at Cher [redacted]

On 01/01/[redacted], my family and I experienced the worst customer service from an airline on a flight from San Juan, PR to Sanford, FL. We chose this airline as it best suited our needs. The situation began when I tried to register my two pets. Despite being informed no health certificates were needed for them, the employee, Ruth Mongue, insisted otherwise. She spoke rudely, ordered my daughter and son-in-law away from the counter, and humiliated us in front of other passengers. Ruth Mongue's behavior was unacceptable, causing unnecessary stress for me due to my health conditions. Despite this, employees at the Orlando Sanford airport and the team on flight [redacted] provided excellent service, especially Luis, Nancy, Kristin, and Debby. We hope to receive a response regarding the incident with Ruth Mongue and extend our heartfelt thanks to the helpful employees.

My golf bag carrier was damaged during my recent travel from St. Cloud, MN to Punta Gorda, FL. Two out of three metal closures were broken, leaving the carrier unusable. I alerted the airport clerk in Punta Gorda, who took a photo of the damage. When attempting to contact customer service, I faced long wait times. I seek a replacement carrier due to the irreparable damage caused during transportation. Unfortunately, I no longer possess the receipt for this approximately $[redacted] to $[redacted] carrier bought a year ago. Additionally, I would appreciate guidance on claiming refunds for baggage fees as a veteran. Thank you. - B. Hollenkamp

Arriving for a 6.15 am flight from Sanford, Florida to Milwaukee, Wisconsin on Flight [redacted]. At check-in, encountered an issue with the staff member, Betsy. Despite our polite greeting, Betsy's lack of response led to a frustrating experience as she seemed confused about the military policy. This caused delays and inconvenience, especially with a growing line behind us. We hope for improved training to ensure a smoother check-in process in the future and a better understanding of the distinction between active and veteran policies. Our aim is for every customer, especially military personnel, to be treated with respect and efficiency during their travels. Thank you for addressing this matter for a more positive experience for all retired veterans at Sanford airport. Thank you. - Dan and Jodi Peternel

Allegiant Airlines Confirmation 7TSBYX for Matthew and Chloe McFarland's flight on February 8, [redacted], from Springfield, MO, to Orlando, Florida, Flight [redacted] was delayed due to mechanical issues. The delay caused distress as we were stranded at Sanford Florida without proper facilities. This disrupted our plans and caused emotional strain, especially for our son and five-year-old granddaughter. We request a refund for the inconvenience. Contact me at [redacted] or [redacted]. Thank you. Terry McFarland. [redacted] White Oak Lane, Branson, MO, [redacted].

I made a mistake when booking two flights in the early hours of this morning. I accidentally selected the wrong dates for flights from ST Petes/Clearwater to Niagara. I reached out to the provided number to correct the error, waited for a long time, and had to hang up due to work obligations. When I tried to fix my son's flight online, it directed me to call another number that led me back to the initial line I was on hold with. After a significant amount of waiting on both phones, I still have not been able to resolve the issue without incurring a change fee. I have been a loyal Allegiant customer and hope to rectify this oversight without extra charges. Thank you for your help.

I booked a package with airfare, hotel, and car rental. When I contacted Allegiant to make changes covered by trip insurance, they stated the hotel was paid for, but the hotel informed me today they hadn't received any payment. As a result, I rebooked the hotel and retained the airfare and car rental with Allegiant. The Customer Service representatives were helpful, but the wait times were over an hour on both calls. This delayed me past the hotel's 24-hour cancellation policy. I need assistance in ensuring I receive reimbursement for the initial hotel booking, as the hotel claims they have not been paid by Allegiant or their contractor for these packages. Now, I am forced to pay twice for a shortened stay. I appreciate your help, especially as I am a senior on a fixed income. Please escalate this to a Senior Customer Service Representative. The hotel in question is the Barefoot Beach Resort in Indian Rocks Beach, FL, with the original reservation number 7VDKJY. Thank you. [redacted]

I had a return flight with my wife on 2/22/19 on Flight 76 Confirmation #7QXHMX from Las Vegas to Shreveport departing at 3:11 pm. Despite boarding 30 minutes early, we experienced delays due to bad weather. Despite being initially delayed by 45 minutes, further delays of 30 minutes were announced which ultimately led to the flight being cancelled. We were given a number ([redacted]) for a refund but have been unable to reach anyone. We managed to secure a new flight to San Francisco with a layover and then a connection via American Airlines to Dallas. My attempts to contact the provided number have been unsuccessful, and I seek assistance in resolving this matter promptly. My wife attempted a refund through the automated system which affected our confirmation. Your prompt attention to this issue is appreciated. Thank you, JM

Hello, I'm a newcomer to Allegiant, Rebekah. I came across a reasonably priced flight from Mesa to Oakland on March 1st with confirmation number 7WY7BF. Traveling with a backpack and carry-on, I completed online check-in the day before. To my surprise, I was charged a $50 carry-on bag fee when boarding, which was unexpected and left me unsettled. I was under the impression I had a complimentary carry-on. Although I acknowledge my oversight, the abrupt $50 fee felt excessive, especially when I could have paid $25 if I had been aware earlier. Despite understanding I might have missed any fine print regarding free carry-ons, this experience has soured my perception as a new customer. I respectfully request a one-time courtesy waiver or refund of the fee, or at least the additional $25. Your understanding in this matter would greatly enhance my willingness to consider Allegiant in the future. Thank you for your attention to this issue. ~ Rebekah Bonilla

Hello, I'm Peter Cram, and I wanted to discuss a flight cancellation and rescheduling incident. Flight [redacted] from DWI to AVL was canceled due to computer issues mid-air, leading to a return to DWI. My fiancé, Meghan O'Malley, and I were promised $[redacted] flight vouchers each upon receiving our hotel vouchers. However, we have not received the voucher emails yet. We both purchased our tickets independently. I can be reached at [redacted], and Meghan O'Malley can be reached at [redacted] Any assistance in resolving this matter would be greatly appreciated. Thank you, Peter Cram Meghan O'Malley P.S. I would also like to commend the ticket agent for her exceptional handling of the situation and keeping passengers informed. Kudos to her and the flight attendant crew for their professionalism.

I had a ticket for the only flight from Las Vegas to Laredo, TX on Sunday, Flight 66. I checked in at around 2 a.m. and downloaded the app. Despite affirming that I had checked in and had the app for the boarding pass, I did not receive it. When I arrived at the airport, I was directed to proceed towards security but my app failed to retrieve the boarding pass. After being told they couldn't print it at 7 a.m., I was informed I would miss my flight. Unfortunately, I missed my flight and had to wait until 11:30 p.m. to get home instead of 12 p.m. with Allegiant. To remedy the situation, I had to purchase another flight costing $[redacted] with American Airlines since Allegiant didn't offer a flight until Thursday and did not assist me in boarding. I would like a refund for the flight where Allegiant did not help me board.

I traveled with my family from Orlando to Columbus, Ohio. During takeoff, my 2-year-old with allergies had a minor incident with his milk bottle. Despite quickly cleaning up, we were asked to leave the plane by very rude airline attendants, causing distress. Our child was not ill, as he was active and well the day before at Disney. Other passengers also found the attendants disrespectful, and now two of my children are fearful of flying. We're frequent Allegiant flyers, but the lack of response from customer service is disappointing. If not resolved, I'll share our experience on social media. This incident comes after an unresolved damage report from last year involving my Louis Vuitton bag. Looking for a prompt resolution from the airline.

I flew with my husband and 3 children from Orlando to Columbus, OH. During the flight, my 2-year-old, who has allergies, spit up some milk while drinking his bottle. Despite cleaning it promptly, the airline attendants were extremely rude. They insisted our whole family leave the plane after delaying the flight for over an hour. My son wasn't sick, as we had spent the previous day at Disney. The attendants provided conflicting information and were disrespectful, leading to other passengers vowing to avoid Allegiant in the future. Two of my children are now afraid to fly. Despite reaching out to customer service through calls and emails, I have received no response. If this matter isn't resolved, I intend to share my experience on social media. Previously, my Louis Vuitton bag was damaged, and after filing a report, no action was taken. I request a refund for our flights.

I had my first Allegiant flight on 3/3/[redacted], Flight #[redacted] from PVD to Punta Gorda, with the return on 3/7/[redacted], Flight #[redacted]. My confirmation is 7WPGSC. Despite booking my flight, I was surprised to be charged an additional fee of $31.00 for seat choices 23C and 5C. The flight attendants were also unhelpful when it came to aisle space. In comparison, a fellow passenger who was on the same two flights booked seat 22C on Flight #[redacted] and was not charged an extra fee. Despite the flights being on time, the overall experience with Allegiant Air left me feeling unimpressed. I believe I should receive a refund for the seat fees, as it appears the seat choice fees are arbitrary.

I had a troubling experience at Fort Lauderdale Hollywood International Airport on Sunday, March 17, [redacted]. Upon arrival for flight [redacted] to Asheville Regional Airport, the Allegiant representatives' behavior was extremely rude and unprofessional. When we tried to check in, we were met with abrupt demands to leave the line and return later. The lack of basic courtesy was striking, with employees failing to greet us or assist with simple requests. My sister, who was in need of wheelchair assistance, was also treated disrespectfully. As we faced issues with baggage and navigating the airport, the Allegiant staff continued to display a lack of compassion and customer service. Notably, the refusal to offer assistance or wear name tags only added to the frustration. It was a disappointing and concerning experience that left me questioning the airline's commitment to passenger well-being over profit. I hope this feedback prompts a review of customer service practices within Allegiant Airlines. Sincerely, M. T.

I am planning a trip to Ohio in July to pick up my 5-year-old granddaughter Emma. I have already bought tickets for myself and my other granddaughter Ella to go and get her. The confirmation number is 7YTDJH. I intended to book another flight for Emma to return with us to Jacksonville. However, I am facing an issue as I am unable to purchase a ticket for Emma as she is considered too young to fly alone. I am on a round trip ticket, but I need Emma to fly back with me. Do I need to cancel the tickets for Ella and me and book separate one-way tickets to ensure Emma can fly with us? Or is there a way to add Emma to the same return flight as mine?