Allegiant Customer Service Issues

Dear Customer Service, I am writing to express my dissatisfaction with the way my luggage was handled during my recent flight. Upon arrival, I discovered that a significant portion of my belongings had been damaged. The baggage loaders were observed roughly handling luggage, resulting in broken items such as my perfume bottle, which leaked over everything in my suitcase. Even my beard oil, typically stored in a metal container, was somehow compromised. Moreover, I found the customer service lacking throughout my journey. The flight attendants displayed little regard for passengers, and I struggled to find a way to reach out to your company directly to address these issues. I hope for a prompt response within the next 24 hours to rectify this situation. Sincerely, David B.

I was originally scheduled for a flight on October 22, [redacted], at 11:11 am from Las Vegas, Nevada to Bellingham, WA. I received a text notifying me of a 3-hour delay, then another text about an hour before departure informing me that the flight was cancelled and rescheduled for October 23rd at 10 am. Despite being at the airport in Las Vegas when I received the cancellation text, I was unable to get on another flight that day. Having already checked out of my hotel, I had to find alternative accommodations for the night and incurred additional expenses for transportation and food. I am curious about the compensation I am entitled to for the inconvenience and expenses caused by the flight cancellation. My confirmation number is [redacted].

I made a flight reservation in April and purchased insurance. Shortly after booking, I received news that my mother's health had worsened, necessitating my immediate presence. I proceeded to cancel the flight online. Although the cancellation process indicated I would receive a credit for future use, I later realized that I actually needed to request a refund over the phone to avoid only receiving a credit. Unfortunately, I haven't received any email confirmation or details regarding this credit. I checked the Allegiant app but didn't find any information there either. I'm concerned about losing the $[redacted] and am seeking assistance on how to rectify this situation.

Allegiant Plane Delayed I believe passengers should have been given the option to deboard. My husband, Dr. Patsy Buccino, had an early start to the day to see patients before catching the flight to Pitt. We were hoping to switch him to a Southwest flight earlier, considering the circumstances. Unfortunately, this delay has led to a late arrival, impacting his plans to depart for a family emergency on Sunday morning. The lack of checking for faulty equipment prior to departure is concerning. We would like to request compensation for the significant loss of time and inconvenience caused by this delay. Additionally, it would be beneficial if there were more ways to track flights and receive rewards or compensation without the need to sign up for a credit card. Thank you. Sincerely, Irene H. [redacted] [redacted]

I am disappointed that despite paying extra for a window seat, an elderly lady ended up sitting in my designated seat because the flight attendant did not confirm her exact location. I prefer window seats and always ensure to select and pay for it on any airline, so it was disheartening to end up in an aisle seat instead. I didn't want to inconvenience the elderly lady by asking her to move, especially since she was seated with her husband. When I informed her of the mix-up, the flight attendant questioned if I preferred the aisle seat, which was frustrating because I specifically chose a window seat when booking. It’s concerning that the flight attendant didn't verify the seating arrangement of the couple when they were being shown to their seats, leading to this issue.

I am disappointed that despite paying extra for a window seat, an elderly lady sat in it unintentionally. The flight attendant did not confirm her actual seat, leading to this mix-up. I normally choose a window seat to enjoy my flights, so it was frustrating to end up in an aisle seat. I didn't want to inconvenience the elderly lady, so I took the aisle seat. When I mentioned this to her, the flight attendant questioned if I preferred the aisle seat, which irked me as my preference was clear when I booked. It's concerning that my paid seat preference was not honored, and I ended up in a different seat due to the oversight. I believe the flight attendant should have ensured the correct seating arrangement for passengers like me who value and pay for specific seats.

Hello there, I am writing regarding my recent booking with reference # 7RY7CQ for Vicente Montes and Lark Montes. During our stay, we were unexpectedly charged a resort fee of $[redacted], which greatly impacted our budget and overall enjoyment of the trip. We were unaware of this charge beforehand and are now seeking a full refund. Our decision to stay at this hotel was based on its initially low price, which unfortunately ended up costing us more than anticipated. Traveling with my son, who has special needs, added to the disappointment as we were unable to fully enjoy the amenities or meals due to the additional expenses. Our experience at Circus Circus was further marred by issues with the air conditioning and water supply, leading to disruptions in our stay. Although we received a partial refund for these inconveniences, it was deducted from the resort fee, which we believe should be fully reimbursed due to the circumstances. We are reaching out in the hope of resolving this matter promptly and appreciate any assistance from Allegiant to regain our trust in your services. I have attached a copy of the resort fee receipt for your reference. Thank you for your attention to this request. Best regards, Vic Montes

Hello, I am writing to inform you that my house caught on fire due to an arson incident next door on October 4. Unfortunately, this unforeseen event prevented me from being able to make my flight to San Diego scheduled for October 5. The trip was booked by a friend using her credit card, and there are three people included in this itinerary. I inquired about the possibility of canceling the trip, but my friend was not aware of the policy and mentioned that it might be too late. After reviewing Allegiant's website, I came across information regarding potential credit vouchers for certain situations. I am hoping to receive a credit that can be used towards a future flight with Allegiant as I am now responsible for the entire cost of the flights, as well as hotel and car rental expenses, since my insurance provider will not cover these costs. Any consideration for a credit from Allegiant would be greatly appreciated. Thank you, Selina G

I am unsure about the number of frequent flyer miles we have and was never able to set up the account. My husband has the Allegiant Mastercard, from our first flight, and we were meant to receive 17,[redacted] points that day. We have been using the card since then. I also have a card, but I am unsure if our points are tracked separately or under his account. The frequent flyer number on my card is [redacted]01, unsure if it belongs to me or my husband. Please locate our account and inform us of our points balance, as we want to use some of them. Our names are Janice B. Francois and Richard L. Francois. We have flown multiple times between Punta Gorda, Florida, and Milwaukee, Rockford, Appleton, and Omaha, Nebraska. Thank you for your help. You can reach me at [redacted]

During a family emergency when our daughter needed surgery, we needed to cancel our upcoming trip. However, the only option provided was a text chat line where we were informed it would cost us the entire airfare to cancel. Our trip isn't until early December, and it's frustrating that the seats could easily be resold. Not being able to speak to a live person feels like theft, especially during a medical crisis. I plan to share this negative experience on social media and report it to the Better Business Bureau. It's disappointing that the airline is prioritizing profits over compassion.

I was taken to the wrong airport in Niagara Falls, and upon arrival, I couldn't find the Allegiant desk. Ticket agents from other airlines assisted me in realizing that taking a cab to the correct airport would make me miss my flight. Despite trying to contact Allegiant for assistance, no one picked up the phone after several attempts, which left me feeling unwell and stranded without an alternative way home in Orlando. I ended up booking a last-minute flight with United for $[redacted].79, as they were helpful and accommodated me on a flight that same night. Allegiant's lack of response and availability made me question flying with them again, especially given the circumstances. I attempted to reach a human representative but only received automated responses. It's essential for Allegiant to be more accessible to passengers in situations like mine to ensure smoother travel experiences. - JBW

Hello, I am Mr. J. My booking reference is 7SSMFM for a flight from Oakland to Las Vegas. I made a reservation error with one person's name. I tried to delete the booking to create a new one but had trouble removing one person. Can you please help me either delete and make a new booking or add the other people if possible? I called customer service, but it was challenging to communicate in English, and the person hung up on me without resolving my issue. Thank you.

Subject: Request for Credit Due to Flight Cancellation Date: November 20, [redacted] I am reaching out regarding my brother's canceled flight to the UK on October 14 for my son's birthday and to visit me. Unfortunately, he was unable to travel as planned due to being hospitalized in Phnom Penh. As he is not comfortable writing letters, I am doing so on his behalf. Considering the circumstances, we are requesting a credit for future travel due to his hospitalization. I can provide any necessary medical reports and certificates from the doctors. I understand that he may have been marked as a no-show, and I apologize for any inconvenience. Given the situation, I hope for your understanding and compassion. I myself have been dealing with colon cancer, which necessitates partial colon removal in the USA, and I hope my brother can visit me during this time. Thank you for your attention to this matter. Sincerely, Luke for Paul Locator # 7PFWQP

I did not receive my voucher information for a Flextrip ticket I purchased. I bought a flight from Nashville, TN to Destin, FL for Messina Ortega. The flight was on either October 28 or 29, [redacted]. I canceled the flight more than 24 hours in advance and was promised a $[redacted].00 voucher by phone. Previously, I received the voucher via email promptly, but this time, I did not get any email. I need the voucher details to use it for another flight. My email is [redacted] Thank you.

I traveled on flight [redacted] with my mother on Saturday, November 24, using confirmation number 7P7NPY. The flight, set for 6:04 PM, was repeatedly postponed due to maintenance issues, not departing until about 4 AM on Sunday, November 25. Unfortunately, my mother, who relies on a wheelchair and scheduled medications, had to return home as she couldn't wait any longer to fly out with me. Consequently, she now finds herself flying alone this Saturday, December 1, as my work obligations prevent me from being with her. The airline issued me $[redacted] in vouchers as compensation, but this does not cover the cost of retrieving her. I am considering using the vouchers for my cousin, Lisandra Soto, to assist in bringing my mother to Sanford's airport. This situation has disrupted our family plans, as my tradition includes Thanksgiving trips with my mother. While I appreciate that mechanical issues can arise, the repeated delays were a substantial inconvenience. I hope you can accommodate my request and help resolve this matter. Thank you.

I recently booked two flights, one to Florida and one back to Norfolk, leaving from Richmond, VA. The reason for my trip fell through as the football game the kids were supposed to play in got canceled. When I called to cancel my flights (confirmation numbers: 7SXLDV and 7SXQ7K), I was informed that I would lose everything without the option for a voucher to use at a later date. As a retired senior manager from the federal government, I find it disappointing to be penalized for circumstances beyond my control. I hope the company can reconsider and provide a voucher for the future.

I recently bought tickets that were canceled without my knowledge. The customer service representative accused me of canceling them, which I did not do. He then suggested I check with my spouse, which I found disrespectful. After being put on hold for a total of [redacted] minutes and being transferred multiple times, I was unable to obtain the original ticket pricing. To avoid a $75 cancellation fee, I had to purchase new one-way tickets. This whole experience has been frustrating and disappointing. Allegiant Airlines has lost my business, as I've never encountered such poor customer service in all my travels.

Returning home from West Virginia to Florida on Monday, I had a locked rifle case that I needed to show to the staff at the airport. Initially, I offered the keys to one staff member to examine the unloaded case without ammunition, but another employee said they didn't need the keys as long as it met the safety requirements. However, upon arriving in Florida, I noticed that the case's latch was broken. Upon inspecting it further at home, I found that the case had been forcefully opened, and the rifle had been removed for inspection. I am displeased that my case was damaged during this process and would like it to be replaced.

Hello, I'm seeking assistance. My name is Michelle Catalan, and my confirmation number is 7SGWVV. I have a flight on Dec. 6 from AVL to BWI. As a senior woman who has flown with Allegiant before, I'm hoping to visit my sister in a nursing home. Unfortunately, my hosts won't be available due to a family loss and their own travel commitments. I kindly request a voucher for a future flight date when they can accompany me. This would be a significant help emotionally and financially. Your prompt response would be greatly appreciated. Thank you. Michelle Catalan [redacted] [redacted]

Due to technical issues during our flight, including a burning smell and violent shaking, the plane made an emergency landing with fire trucks present. After some uncertainty, we were eventually allowed off the plane, but no accommodations were provided. We had to rent a car and drive home, resulting in lost wages and additional expenses. While a partial refund was issued after I threatened a credit card dispute, no further compensation was offered. The behavior of some flight attendants was unprofessional, with those in the back laughing at passengers' concerns. I have attempted to contact the airline via email without success. I can be reached at [redacted]. Despite sharing my experience online, no satisfactory resolution has been reached. Many people have expressed similar concerns and have decided not to fly Allegiant. I am still waiting for a proper response and willing to provide all receipts. Katherine