Allegiant Customer Service Issues

I already composed an email regarding my recent trip. Last Friday's delay of three hours was primarily caused by airplane issues. The most troublesome experience was this Monday when the flight was delayed 11 times due to a lack of available crew to operate the aircraft. Eventually, the flight was canceled around 1 a.m. It would have been more beneficial if the flight had been canceled earlier due to the ongoing issues. I ended up spending more money than planned while waiting for updates. Vouchers were distributed close to the closing time of shops. Although the flight was rescheduled for the following day at 4:30 p.m., I couldn't wait that long and had doubts about the departure. The new ticket cost $[redacted] more than anticipated, not to mention the additional expenses for gas and time. Better communication with the passengers would have allowed us to make informed decisions. Overall, this incident cost me an extra $[redacted] that I had not budgeted for.

I bought the Tracker Maui IT "under the seat" rolling case for my upcoming trip to Clearwater in September. The dimensions are slightly larger than the 7" specified. The dimensions of the case are 15"w x 8"h x 13.5-14"l. The case has two small wheels that are tucked in, making the width slightly more than 7". I am concerned if this larger size will still fit under the seat, as it is designed to. I chose this case after seeing a similar one on an Allegiant plane last year. Thank you for any advice you can provide on whether this will be allowed as a personal item.

I bought tickets at Rickenbacker International Airport on July 17. The ticket clerk made a mistake typing my name on the confirmation. Despite pointing out the error, she mentioned it could only be fixed at the ticket counter on my flight day. I believe I should not have to risk not being able to correct it on the day of travel. I wish to have this resolved before my scheduled flight. I contacted Allegiant about this issue via email 9 days ago, and their response time of 5 to 7 days has passed with no reply. The ticket clerk had my ID when she incorrectly entered my name, and as it was her mistake, I would like the name corrected promptly.

I flew out of Albuquerque, New Mexico on July 26 heading to Austin, TX at 7:00 pm. Unfortunately, our flight was delayed until 2:30 am. To add to the inconvenience, upon arrival, our bags were mistakenly sent to Las Vegas. We were assured they would be back at Austin airport by 7 pm today. I had already paid $[redacted] for a carrier to retrieve them, but the office is currently locked. We've been told we can't access our bags until Sunday at 6 pm at Austin airport, which is incredibly frustrating. Traveling with my husband and our 2-year-old, both of whom have medical conditions, especially considering the toll on our child who is unable to walk properly due to the disruption. It's urgent that we retrieve our bags. This experience has completely disrupted our vacation, and we now need medical assistance. I'm reaching out in hopes someone at Austin airport can assist us by unlocking the door to retrieve our belongings. I've also informed a friend who is a news reporter at KXAN, and if this matter isn't resolved, it will be highlighted on the news tomorrow.

I recently made a flight reservation with the code 7NT9V6 last night. I only have a few hours to cancel and rebook if needed. On my last flight with this airline, my plane was delayed out of Vegas for an entire day, and I received a voucher. I tried contacting customer service to explain the voucher wasn't enough to cover the extra costs, but after multiple unsuccessful attempts, I couldn't reach a representative. I would like to use my $[redacted].00 voucher with the code DO[redacted]0 towards new flights and request a further discount due to my previous experience. My return trip is scheduled for Friday the 8th and now on Saturday the 9th back to TYS. Thank you, looking forward to a callback. Loren J R., Alcoa, TN.

On July 26, [redacted], I was a passenger on flight [redacted] from Sanford-Daytona to Fargo, seated in 24-F. I observed that the interior lights were not fully turned on during boarding, and upon landing in Fargo, I noticed maintenance issues with the exit door next to my seat, which was caulked all around and had a broken handle. The door felt soft, and I refrained from putting any weight on it. Additionally, I felt uncomfortably cold throughout the flight. This aircraft appeared to be the oldest and most worn-out one I've flown on, with noticeable rust on the wing. Allegiant's lack of maintenance raises concerns about passenger safety. I have photographic evidence of the poor condition of the plane and am disappointed in Allegiant for jeopardizing passengers by operating such an aircraft. It is concerning to imagine the response from the media and the FAA upon seeing these images. Shame on you, Allegiant!

This is my fourth email I have sent. My name is Dr. Patsy Buccino and my itinerary is 7M96Z7. My flight was scheduled for July 4, [redacted], from St. Pete/CLR to Pittsburgh. I am disappointed with Allegiant's lack of response to phone calls and emails, especially after experiencing a flight issue. Despite having a second home in Clearwater and giving Allegiant another chance, I am let down by the lack of customer care. My wife even received a credit card offer from your company, which I advised her against considering. Due to these issues, we plan to use other airlines in the future. I would appreciate a response and resolution for the time and expenses I have incurred due to this situation. Thank you, Dr. Patsy Buccino. [Redacted]

I have existing flight reservations from LAS to ELP with confirmation # 7NPRZH. I was notified of the schedule change for my flight 22 from departing at around 8 am to after 3 pm, causing inconvenience. Attempted to change my flight to an earlier time due to issues caused by Allegiant, but was quoted $[redacted] for the change. I believe I should not be penalized for a situation beyond my control. Additionally, I recently discovered I am eligible for veteran discounts that were not applied initially. I request an adjustment in ticket costs. Please provide a contact number for live customer service assistance. Thank you for addressing my concerns.

After boarding flight #29 on August 27, [redacted], from Memphis to Las Vegas, which was scheduled to arrive in Vegas at 10:36 pm, we found out that we were on a damaged plane and had to land in Amarillo. We were informed that we wouldn't leave until 3 a.m., leading to an unexpected layover. This delay meant I couldn't take my medication as planned. I had requested a wheelchair due to my disability and vision problems when booking my flight. Upon reaching the airport in Las Vegas, I waited 30 minutes on the plane for the wheelchair and an additional 40 minutes in the waiting area for unsatisfactory handicap assistance. Despite being a regular Allegiant flyer, this was the worst service and flight experience I've encountered. I believe I deserve accommodation for the inadequate service I endured.

I recently booked a one-way ticket for my husband on Allegiant from Sanford, Florida to Plattsburgh, NY on September 28th with the confirmation number 7QBJ2H. However, I made a mistake with his last name. It was supposed to be Carroll Fisher, but it says Carroll Fishet on the ticket due to a typo. I need to correct the spelling without any additional charges. This error occurred right after I paid for the ticket.

I made a reservation for a round trip from Sanford to McGhee Tyson from 9/14 to 9/21. I tried to change my reservation online to one week later multiple times, but was encountering seat selection conflicts. Every time I selected available seats on the new flight, the system kept reverting back to the seats on the cancelled flight. When I called reservations to make the change, the agent hung up on me while I was dealing with a home issue. Despite the $[redacted].00 change fee mentioned, I didn't complete the transaction during that call. About 6 days before the trip, I was told I'd get a $[redacted].00 refund from the old trip and be charged the new rate for the revised trip, which seemed higher than booking as a new reservation. I'd appreciate a review to ensure all charges and refunds were processed correctly.

I purchased two tickets for a flight to Florida from ABE on Nov 8th, intending to bring my Emotional Support dog, Eli. I initially selected aisle seats for my daughter who was completing the booking, but later changed to rear seats as per the airline's guidelines. Unfortunately, the system did not allow us to add Eli. I have all necessary paperwork for Eli, including a prescription from my doctor and his registration with the Animal Registry for Emotional Support. Eli is 38 lbs, vaccinated, and not caged. We could add Eli to the return flight from Florida to ABE. I am looking for assistance as my vet is willing to cooperate. Additionally, I'm uncertain about the requirement for a 10-day note in Florida.

I paid for a carry-on bag for my recent flight from Provo to Los Angeles with Confirmation #7PBVHG. I attempted to upgrade it to a checked bag due to needing more space but encountered difficulties on the website and customer service line. At the airport, I was told to pay an extra $50 for the checked bag on top of the $30 I already paid for the carry-on. I am a frequent Allegiant flyer and Allegiant Master Card holder, appreciating their usual good service. However, I believe the additional charge for the checked bag is unjust, considering the time spent trying to seek assistance. I am requesting a $70 refund or voucher to adjust my baggage costs accordingly. On my return flight, I had to pay $20 extra for a checked bag due to the same issue. I made these change attempts a day before my flight and did not delay in seeking help.

On Sunday, September 9, [redacted], I was urgently summoned from Tennessee to Florida due to my daughter's sudden decline from lung cancer. Familiar with Allegiant's Knoxville to Sanford route, I made a reservation for Monday night's flight, my usual choice for family travel. However, a last-minute Delta flight secured by my Sister prompted me to fly out early Monday to be with my daughter. I am hopeful that Allegiant will consider providing me with a full flight credit considering my circumstances as a senior with limited financial means. Kind regards, Terrie-Ann Maurer (Theresa Ann)

I lost my credit card on a flight from Sanford (Orlando) to Puerto Rico on September 14, [redacted]. Upon returning on September 24, [redacted], I was directed to the lost and found in Orlando by Ruthy. Daisy, the flight attendant, claimed to have given the card to GMD personnel in Puerto Rico. Despite follow-ups with Melissa at Sanford's lost and found department, she indicated she contacted Puerto Rico but found no leads. Communication has been lacking, with no concrete information on the card's whereabouts. After visiting San Juan on October 5, [redacted], GMD staff denied any knowledge of the card. The situation has been frustrating due to the lack of coordination among the staff regarding the missing card. Hopefully, the matter will be swiftly resolved to avoid further inconvenience. Thank you, H.G.

I have a request about reservation number 7ML72S for 3 passengers and 1 dog on Flight #[redacted] on January 3, [redacted], from Harrisburg International Airport to Punta Gorda Airport. The passengers, Stanley S. (Military Veteran) in seat 3-B, Violet S. in seat 3-C, and Connie M. in seat 3-D, all have Trip Flex. Unfortunately, due to upcoming surgeries, Violet S. and Connie M. cannot travel until possibly February [redacted]. I wish to make changes for future flying vouchers for Violet S. and Connie M. (traveling with a dog) once they are cleared to fly. Stanley S. will still fly on the original booking. I would like to update Stanley S.'s seat from 3-B to aisle seat 3-C since Violet S. will not be onboard.

I am disappointed with the voucher extension process I went through. In May, I was told to use my voucher by November 5th, [redacted], or it wouldn't be extended again. I booked a flight from November 4th to the 15th. I received reminder emails to use the voucher and called to redeem, only to be told that the entire trip had to be planned before the deadline. This lack of information upfront was frustrating and reflects poorly on customer service. I have recommended your airline to friends and family who now also fly with you. However, after this experience, I am disheartened by the service received. I wish I had known about the specific restrictions earlier so I could have planned accordingly. Moving forward, I will not be recommending your airline and will choose to fly with others. Thank you for your non-help. Best, Marsha B.

Flight [redacted] from SPI to PGD has a passenger who experienced car trouble in Springfield, IL this morning. I generously gave her a ride to the airport to catch her flight. She seemed flustered but mentioned having her carry-on. Later, I realized she must have left her other bag in her car due to the long walk to the airport. If Allegiant could reach out to a flight attendant, they could connect me with the passenger in need. I am willing to overnight her forgotten bag or assist in accessing her car if necessary. It just occurred to me that we could have retrieved her bag earlier.

I traveled from Indianapolis to Orlando through Stanford. As a disabled individual, I faced challenges during my journey. The flight was delayed, and upon arriving in Stanford, I struggled to find transportation to Tavares where I needed to go. With no assistance in sight, I had to resort to making a sign for help. Despite my efforts, I ended up stranded without funds for a cab. Thankfully, a friend, Adrian Moore, stepped in to cover the cost, but I endured hours in the heat waiting. The lack of help from strangers left me feeling disheartened, and the situation tested my patience. I reached out to share my experience and hope for a resolution. I believe there must have been a valid reason for the delays, but the overall experience was distressing. I am eager for a response to address these issues and reflect on how customers are supported. Thank you for your consideration, and I await your response with hope for a positive outcome.

Subject: Requesting Reimbursement for Baggage Fees for Retired Military I am writing to request a reimbursement for baggage fees incurred during my recent flight as a retired military member. The flight in question took place on October 15th with a return on October 19th, [redacted], from Phoenix/Mesa to Ogden UT. The return flight ITN is 7Q4VG4 with a flight time of 0427P. My spouse, Ivelen B., and I, Gary L. Branum, purchased tickets which included two carry-on bags and one checked bag weighing 40 pounds. Subsequently, we discovered that military personnel are entitled to have three pieces of luggage free of charge. An Allegiant attendant acknowledged this and assured us that a reimbursement would be processed. I kindly request reimbursement for the fees paid for the two carry-ons and the checked bag. Thank you for your attention to this matter.