AliExpress Customer Service Issues

I made a payment for an order placed on June 4, [redacted], and the amount was deducted from my account. However, AliExpress has not confirmed the payment, and my order still shows as "awaiting payment." I have attempted to use the live chat, but have been unable to connect to a human agent as Eva keeps redirecting me. My bank has verified that the payment was sent to AliExpress, but I have been unable to reach any AliExpress agents as there is no phone number or email available, only the unhelpful live chat. I urgently require assistance with this matter.

I fell victim to a scam by "ZSIIBO Store" as I trusted them too much. My first order was closed by the system without warning, and despite being told to wait an additional 2 weeks, my package never reached Romania after 3 months. Even after contacting the seller, I received the same unhelpful response. With my order being just $2.89, it may not be a significant amount, but I am troubled by the thought of others being similarly cheated. My order was placed on [redacted]-03-08 at 23:39, and the tracking number provided (UR[redacted]96CN) indicates the status as "Finished," despite never receiving the package from "ZSIIBO Store."

I received an incorrect tracking number from the seller. The package was delivered to the wrong recipient with the wrong name and address. My account indicates the item was received, but the local post office provided a photo showing it was delivered incorrectly. After opening a dispute and submitting the photo as evidence, the AliExpress team claimed the seller had provided a different tracking number. Despite this, my account still shows the item as received. As I continue to wait for my order with the purchase protection running out, I have encountered issues opening a dispute due to the order status. After being instructed to wait one more day by the AliExpress team, no further progress was made. I am seeking a fair resolution and appreciate your attention to this matter. Thank you.

I have encountered an issue with an order I placed on AliExpress. The seller provided me with an incorrect tracking number, and upon delivery, the package was addressed to the wrong person at the wrong address with the wrong item inside. Even though my account shows the order as received, the local post office confirmed that the package's photo was delivered to the correct recipient. I have opened a dispute and submitted the photo evidence. However, the AliExpress team claimed the seller provided another invalid tracking number, which has caused confusion as my account still reflects the order as received. Despite the purchase protection window closing soon, I am still awaiting my correct order. After multiple attempts to open a dispute, I received an error message stating it cannot be done at this order status. The situation remains unresolved, and I am seeking a fair resolution from AliExpress. Thank you for your attention to this matter regarding a small amount of money involved.

The seller provided an incorrect tracking number which led to the wrong name, address, and item being delivered. Despite my account showing the item as received, the local post confirmed delivery to the correct recipient through a package photo. I initiated a dispute and submitted the photo as evidence, but AliExpress claimed the seller provided a different tracking number. The order status remained as received on my account. As the purchase protection deadline approaches, I opened another dispute, only to be told by AliExpress to wait an additional day. After the day passed without any resolution, my attempt to open a new dispute was rejected. The order has now been closed. I am seeking a fair assessment of the situation, especially considering the small monetary value at stake.

The seller provided an incorrect tracking number, wrong name, wrong address, and wrong item. Although my account shows the order as received, local post confirmed delivering the package to the correct recipient. Despite opening a dispute with a photo as evidence, AliExpress claims the seller provided another tracking number. The order still displays as received in my account, and I am concerned as purchase protection is expiring. After attempting another dispute, I was informed I couldn't dispute the order's status. The situation remains unresolved even though the order is now closed. I request a fair assessment of the case history, considering the small sum involved.

I recently made a purchase on AliExpress for a vape pen. I have proof of my order with a screenshot and a deduction from my bank account. However, when I check my AliExpress account using the order number [redacted][redacted], it says the order doesn't exist. I'm eager to receive my purchase and expect this issue to be resolved promptly. The order was placed on June 1, [redacted], costing $3.08 USD, totaling $6.09 with shipping. The item is the "Ugo-V2 650mAh/900mAh Battery Electronic Cigarette With Ce4 Vaporize..." I eagerly await for my order to be reinstated and receive the tracking number. Please reach out to me via email at your earliest convenience.

I purchased a mobile phone that arrived late in a damaged package with Russian writing on the tape. The phone has a functional issue and overheats during use and charging. I contacted customer service on May 18th and provided photos and videos, but they ignored me. I also experienced hacking on my email accounts. I reported the situation to Fraud Action, reference number [redacted]50, due to the mistreatment by the seller. They promised a refund, but I doubt their sincerity. Please help me resolve this issue. My new email is: [redacted]

I purchased an Original unlocked Apple iPhone X 4G LTE mobile phone for $[redacted].05. However, when the package arrived at its destination, it contained counterfeit items instead of the phone. The seller sent accessories for an old Samsung phone in a Samsung S5 box. The receiver opened the package at the post office customs, and upon discovering the counterfeit goods, it was returned to the supplier with a customs stamp on it. I filed a dispute on AliExpress on May 22, [redacted], providing all the necessary evidence. The dispute is still in progress, and AliExpress has advised me to modify my comments, but I am unable to upload them. I have requested a refund and need assistance with this matter.

I placed an order on AliExpress and confirmed it, intending to pay later. There were eight items in my cart initially. However, when I reopened the app, my cart was empty and I received an email about the order I didn't pay for. I had a $3 coupon that seems to have disappeared, and now the total amount due has unexpectedly increased.

I recently considered making a purchase on AliExpress. After confirming my order, I intended to pay later. However, when I checked the app again, my cart was empty, yet I received an email stating that I had placed an order I hadn't paid for. There were initially eight items in my cart. Additionally, the total amount I owe appears to have unexpectedly risen.

I recently received an email from AliExpress informing me that one of my orders, specifically a pair of shoes with order number [redacted][redacted], has been canceled, and a refund is due. It has been almost 2 weeks, but I have not yet received the refunded amount for the canceled item. I am seeking information on the status of the refund and would appreciate knowing when I can expect to receive it. Thank you for your assistance. Best regards, Farideh T.

I bought a product from Mi Hair Store, a vendor of yours, but I have not received my order despite receiving an email confirming delivery. I have tried contacting the vendor several times with no response. I am leaving for vacation soon and really need my purchase, which includes three bundles of weave and a frontal. I am not interested in a refund, just the product. Thank you.

I am struggling to log in to my AliExpress account despite multiple attempts. The error message keeps saying "Email and Password don't match." I've been attempting to place an order for several items for three days now but to no avail. Even when trying to create a new account, I seem to be encountering issues with my email or password. I would appreciate any assistance to resolve this matter so I can proceed with purchasing the Chinese fountain pens for my collection. Thank you. -Roy O. from Pender Island, Canada

I purchased a TV box along with 2 other items 3 months ago, but the package arrived crushed and the TV box is not working despite all my attempts. I have reached out to Get Human for assistance over 10-15 times, but they keep asking if I have resolved my issue and to rate them, without providing any real help. I paid over $[redacted] for the box, but the one received is much smaller and appears to be a toy, not the product I ordered. It seems like a scam. I need either a functional replacement of the original product I ordered or a refund. AliExpress should handle this matter, not Get Human. Thank you for your assistance.

I received a broken item from AliExpress, and they verified this through videos and photos. They are requesting me to send the item back from Ontario, Canada to China. The item is a WiFi camera with item number [redacted][redacted]. I informed them that shipping costs would exceed the item's value. After no response, I paid $93 USD for shipping of the broken item. I have requested either a new working camera or a refund, as it would cost me over $[redacted] Canadian to return the broken item. Canada Post has the details regarding the item's weight, height, and width. If anyone can assist in resolving this matter, please contact me at [redacted]2 or via email at [redacted] I spoke with customer service, and they acknowledged that the shipping costs exceed the item value. However, I have not received any further response, and I feel like I have been scammed. Thank you.

On May 3rd of this year, I purchased a navy Winter Men’s sweater in Korean style, M37. The Order ID is [redacted][redacted], and the total cost was NZD$52.65. Upon tracking the package using Ali Express standard shipping track number [redacted][redacted], I discovered that the delivery was unsuccessful. I was surprised as the package had reached my town of Timaru and other locations in New Zealand before being returned to China due to a destroyed label on the front, according to NZ Post. They provided me with a case number: [redacted]0. Despite contacting them twice, I have not received much assistance from the retailer in China, with the last message from Fantasying expressing apologies. I am open to receiving a refund if the sweater cannot be delivered. While I have had positive experiences with Ali Express in the past, I remain hopeful for a satisfactory resolution soon. Best regards, Jean May.

I made a purchase on ALI EXPRESS with order # [redacted][redacted] and selected items with free shipping. The total came to $7.64 for hats, which I paid using my credit card. However, I then received a fraud alert from my Citi bank Visa card for an unauthorized charge of $[redacted].21. My bank blocked the charge, but I'm having trouble reaching ALI EXPRESS customer service. I left four voice messages and attempted to use the chat feature, which wasn't helpful. I am looking for the correct mailing address to send my complaint to customer service and any other relevant contacts in the USA. Thank you for any assistance.

According to official document WB [redacted] from DHL, there has been an issue with delivering a parcel due to an unreadable or damaged address. Despite DHL's attempts to clarify the recipient's address with CZHfmtransmitter, there was no response. As a result, the parcel was returned to China, causing delays and frustration. The situation has led to financial and emotional distress for the writer, resulting in a 32-day delay in receiving the package. Efforts have been made to seek assistance from various entities such as the EU Trade Commission, Hong Kong Justice Court, BBC World Service, FOX News, and Czech Public TV.

Order No: [redacted][redacted] My order arrived damaged, and I have been in contact with the seller multiple times regarding this issue. I have pointed out that the product has an additional problem with the handles not being aligned properly. Attempting to straighten one handle only makes the other side more crooked. The item is unusable and is even missing a crystal button. I chose to buy from this seller based on their good feedback. I kindly requested a shipping label and a full refund credited back to my credit card. I sent pictures of the broken pieces to the seller. Despite my efforts, the seller insists that I bear the shipping costs for the return, which is unfair as the item arrived with multiple damages. The seller's lack of cooperation is disappointing. I urge AliExpress to assist me in this matter.