AliExpress Customer Service Issues

I believe your Facebook account may have been compromised, as I encounter a block when trying to respond to your survey. Hello Sf Ad, Thank you for reaching out to AliExpress. We have evaluated your dispute and come to a resolution for you. Order Information: - Order ID: [redacted] - Item Name: EVE 3.2V 280AH Brand New Version Lifepo4 Grade A Fully Matched DIY Battery Pack EU US Tax-Free with Busbars Package Information: - Other: AQ[redacted]59CN shipping_abnormal Final Decision: Order Issues: - Decision from AE: Invalid reason, proof guide - Package sent to an incorrect address: Valid - Solution: Full refund of 42.21 EUR Please note: Refunds typically process within 3-20 business days. You can log in to review the dispute details. We trust that you are content with how the dispute was managed. To enhance our services, we invite you to complete a brief survey regarding your dispute satisfaction. Best regards, AliExpress Case Management Team Please refrain from responding to this email or message, as this inbox is not monitored for replies.

Order number [redacted][redacted] has disappointed me with the quality of the jacket I received. I sent the first one back using a free shipping label. However, the second jacket is also of poor quality and I wish to return it. Even though a free return label is not provided, I kindly request a German address to send it back to. Similarly, for order number [redacted][redacted], the two shoes I purchased are of very low quality. Despite being told I cannot have a free return label due to frequent returns, I still have two return options left this month. I am disheartened as I bought these items under the assumption of "free returns" and now wish to return them due to their subpar quality.

AliExpress ist aus meiner Sicht der schlimmste Marktplatz aller Zeiten. Viele Artikel, die ich bezahlt habe, sind nie angekommen, darunter USB-Kabel, USB-Ladestecker, Schutzglas für Samsung Note 10 Plus und eine Handytasche für das Note 10 Plus. Es fühlt sich wie Betrug an. Trotz unzähliger E-Mails wird meine Ware als unzustellbar zurückgeschickt, ohne Rückerstattung. Ich habe noch nie mit einer so schlechten Firma zu tun gehabt. Es scheint, als würden sie die Mailpostfächer füllen und minderwertige Produkte versenden oder bezahlte Waren weder liefern noch erstatten. AliExpress - nein danke, das war mein letztes Mal. Betrüger. Danke, aber nein Danke, AliBaba und die 40 Räuber!

Hello ladies and gentlemen, I am having an issue. On November 20, [redacted], my credit card details were stolen, and multiple purchases were unjustly made on your platform using my credit card. Unfortunately, I did not receive any of the purchased items. In order to determine the recipient of these goods and potentially seek reimbursement for fraudulent activity, could you please advise me on the necessary steps and information required? If it is possible to communicate in German, I would greatly appreciate it as that is my preferred language. I am from Germany. Thank you very much. Uwe Skroch

Dear Sir or Madam, I am writing to report a theft during a recent delivery to my home in Aulnay-sous-Bois, France at 7 rue Dauphine [redacted]. I placed an order on AliExpress on December 6, [redacted]. On December 23, [redacted], during the morning delivery, the courier took an envelope with money from my mailbox. I would like to be contacted by this dishonest delivery person regarding the missing money. I look forward to your prompt response. Best Regards, Steve K.

Subject: Assistance Needed with Unreceived Orders I have been trying to inquire about my orders since October [redacted] without success. I have not received any feedback regarding the shipping documents and tracking numbers for the undelivered items. It is urgent that I obtain this information. Your prompt assistance in this matter would be greatly appreciated. Thank you. Adel D. Sent from my iPhone

I bought three items including a terabyte USB drive and two terabyte TF cards. The order status shows it's already completed, but I haven't received anything yet. I'm unable to file a dispute since it's beyond the 10 to 15-day limit. I've also moved from the address on file. I'm looking to get a refund as I have not received my order and the dispute period has passed.

I have placed several orders on AliExpress while in Cambodia. Upon receiving the products, the delivery person requested $1 per item for delivery. I believe the delivery fee was included when placing the orders. I encountered an issue today when I declined to pay the additional fee, resulting in the delivery person taking the products back to the office. I would appreciate guidance on how to address this situation promptly. Thank you, Choi E.

The seller is demanding payment for the return, but it's his problem since the measurements didn't match the product, and I'm not satisfied. All I wanted was a larger size. When I bought the item, it stated that the return incurred no cost to the buyer, so I opted to return it as, as I've said, I WAS NOT SATISFIED NOR WERE THE MEASUREMENTS CORRECT. Therefore, I request a refund and return WITHOUT HAVING TO PAY ANYTHING ELSE. Thank you. Contact email: [redacted] (me) Seller/scammer within the app: Makabakar Store

Hello Aliexpress Team, I am interested in knowing how to set up a filter to only display products with short delivery times (7 days or less) or those with EU storage in the search function. This would greatly benefit me since ordering from Asia often takes too long for my needs. I see great potential in being able to order more items with this feature. Thank you, Simon Schmidinger (Austria)

Hello, I purchased a radio from Uckazy, but unfortunately, the radio is defective. The customer service is not willing to exchange the device. I requested a return label or a refund so I can make a new purchase. Order number: [redacted][redacted] What else should I do? Videos and pictures were taken in the workshop yesterday. I really want to resolve this issue. Petrica Stefanescu

I informed the seller right away that the shoe didn't fit and I want to return it. I then contacted Eva from the online customer service, who advised me that if within 5 days nothing happens, I will get a refund. After waiting, Eva notified me that my time frame has expired and nothing can be done. It is unfair that I am being denied a refund for the shoe as I clearly mentioned the incorrect size from the start. Please get in touch with me. Best regards, Suzan

Hello, I am eagerly anticipating a package with tracking number CK[redacted]94NL. However, I noticed that the zip code and city on the package are incorrect. My correct address is: Melanie Czerwinski Humperdinckstrasse 5 [redacted] Luedenscheid I fear the package may not be successfully delivered and might even be sent back. The Deutsche Post informed me that only you can rectify this issue. Please ensure that the corrections are made on the package. Thank you, Melanie Czerwinski

Hello, I am reaching out today because I am struggling to switch my Aliexpress account to a business account. It is crucial for me to do so as I am planning to start Dropshipping and I need to include my VAT number and IOSS number. Without these, my clients in France may have to pay additional fees when importing the products. Your prompt assistance with this matter would be greatly appreciated. Thank you in advance.

I received a McDermott pool stick, but the joints do not fit properly. One of the screws in the shorter part that fits in the middle of the queue for the jump brake McDermott Q is too deep and embedded into the wood, causing a defective connection. I hope to hear back from you within the next two to three days. Otherwise, I may need to stop the payment on the check. Please rectify this issue and contact me. The order number is 81[redacted]-[redacted]-[redacted], and I can be reached at [redacted]. I am Henry G. from Memphis, Tennessee. Please call or text me at your earliest convenience. Thank you.

I recently discovered that AliExpress has been reproducing and selling my original artwork on various items without my permission. As the copyright owner, I did not authorize this use of my artwork. I am open to discussing a resolution where I receive my rightful share of the proceeds from any sales made using my artwork, and insist that my artist name is credited on all products going forward. Additionally, I am displeased that they removed my signature from the artwork, which I find disrespectful.

Dear Sir, I recently purchased an SSD that is not functioning correctly. I opened a dispute with the supplier, who initially requested that I return the SSD and provide the cost for the return. After doing so, I was informed to delete the dispute so they could find a solution. Despite reaching out regarding what to do with the faulty SSD, I have not received any further communication from the supplier. Could you please advise if I am eligible for a refund for the defective SSD and how I should proceed with it? Thank you.

I purchased an SSD that is not functioning properly. I initiated a dispute where the seller first requested to return the item at my expense. They later asked me to cancel the dispute for them to find a solution. After canceling the dispute, the supplier no longer responds to my messages. The item in question is a 30TB SSD (order [redacted][redacted]) from HouHou Smart Watch 1 Store. I simply seek a refund for the faulty SSD. What steps should I take next, and what should I do with the defective SSD? Thank you.

I am dissatisfied with the website design. I recently ordered a lighter box for a Dupont lighter, arrived promptly and I am pleased. However, I also own vintage Cartier lighters. When searching for Cartier lighter boxes on your site, there were no results despite the extensive claims of a vast selection. The chatbot, Eva, is unhelpful and unable to address specific needs. I have not been able to connect with a live agent despite numerous attempts. This lack of assistance makes me hesitant to continue doing business with you if I cannot easily find the products you advertise. As a prominent Google reviewer, I would prefer not to report negatively about your business and hope to receive a response soon.

Good evening, I have been having a problem with a shop since September. My order did not arrive and the seller has not refunded me yet. He keeps saying everything is in a frozen state and he will send the money, but he cannot. This has been going on for 4 months. Please help me resolve this issue. Alwup Global Store. This is the same response I always receive: Dear Customer: Your order is in a frozen state, aliexpress does not allow us to process your order, so we can only work on the refund once the frozen state ends. Your understanding is highly appreciated. Alternatively, you can contact aliexpress customer service for assistance. Your understanding is highly appreciated.