Air Canada Customer Service Issues

My spouse and I have bought our airline tickets, and now I need to arrange for a ticket for our baby. Would it be possible for you to review our ticket details if I provide you with the ticket number? Since our baby hasn't been born yet, and therefore doesn't have a birth year, I'm unsure how to proceed with purchasing a ticket. I also need to know which row can accommodate a baby bassinet. I noticed that there were no available seats in the first row. Could this be because they haven't been released yet or because they have already been reserved? If all the seats in the first row are taken, even with a baby ticket, we may not be able to use the bassinet. In that scenario, should I consider purchasing the remaining seats in the first row as well?

My spouse and I have purchased our tickets, and now I need to reserve a ticket for our infant. Would it be possible for me to provide you with the ticket number so you can review our booking details beforehand? As our baby has not been born and lacks a birth year, I am concerned about purchasing a ticket. If it is not feasible, I would like to ascertain which row accommodates the baby bassinet. Upon checking, I noticed there were no available seats in the first row. Could this be due to them not being released yet or because they are already reserved? If they are fully booked, even with a baby ticket, we might not have access to the bassinet, correct? Should I consider reserving the remaining seats in the first row in that scenario?

My spouse and I have purchased our flight tickets already, but I now need to reserve a ticket for our infant. Can I provide you with the ticket number so you can review our booking details beforehand? As our baby has not been born and therefore has no birth year for the booking, I am unsure if it's possible to secure a ticket. Additionally, I would like to ascertain which row is equipped to accommodate a baby bassinet. Upon checking, it appears that there are no available seats in the first row. Could this be due to them not being released yet or are they already reserved? If the first row seats are all taken, it seems we might not be able to utilize the bassinet even with a baby ticket. Would it then be necessary for me to purchase the remaining seats in the first row as well?

On June 5th, [redacted], Janice Brown and Norma Ramsay boarded Toronto Air Canada flight YYZAC002A to KGN. They were seated in 28C and 28B. During the flight, a man in seat 28A caused discomfort and suspicious behavior, leading to a concerning incident where money went missing. While the details are distressing, it is important that such actions are brought to justice. The situation on the flight and upon arrival in Jamaica requires thorough investigation. It is crucial for the safety and security of all passengers. Thank you for sharing this experience, and I hope that the necessary actions will be taken to address these issues promptly.

I have a connecting flight from Vancouver to Los Angeles continuing to India with Air Canada. I am facing an issue regarding checked baggage allowance. Can I bring two checked bags on Air Canada to Los Angeles if I am in Economy class? Singapore Airlines offers two checked bags for Economy class. Do they have the same baggage policy for connecting flights as a partner airline? I was informed by Singapore Airlines that I am only allowed one checked bag due to Air Canada's policy as the first carrier for all my flights. Despite Singapore Airlines allowing two bags on their website, I am restricted to one. I need clarification to resolve my checked baggage concerns for my upcoming trip. Thank you, A.B.

Dear Air Canada, I am reaching out to discuss our upcoming travel plans that we need to postpone due to health reasons. We are seeking your help in rescheduling our flight and are interested in knowing if it is possible to waive or reduce the rebooking fees. I would appreciate it if you could guide us on the documentation needed to support our request. Thank you for your assistance. We value your understanding and support and anticipate your prompt response. Best regards, Ildikó S.

My name is Ryan A. W., my original booking reference is [redacted]. I experienced chaos at Newark airport for 2 full days due to flight delays and cancellations. United Airlines lacked customer service, falsely claiming weather issues. I booked through Air Canada. Despite sunny weather, flights were disrupted. I was on a plane for 8 hours circling before being canceled. Ground crew shortages caused further delays. The customer service line was over 20 hours long. Phone booking attempts failed, and the app had glitches. I booked new flights from LaGuardia for June 28th (reference# 3si6yx) error message led me to book another for June 29th (reference# 3SPNL7). I seek a full refund for the June 28th flight and reimbursement for the June 29th flight. I also request reimbursement for 2 nights of accommodation ($[redacted]). Thank you.

My friend Nancy Jenkins and I, Faye Rowland, were scheduled to fly from Vancouver, BC to Atlanta, GA with a layover in Houston, TX on June 26. However, Air Canada changed our itinerary to go from Vancouver to Seattle and then straight to Atlanta with no layover. We had to check our carry-on bags in Vancouver due to limited overhead space. Upon arrival in Atlanta, our large checked bags from Vancouver were missing. We suspect they may have been sent to Houston. We were in a rush as we had a pick-up service waiting to take us to Thomson, GA. Despite our efforts, we couldn't find them before our final pick-up time. We need your assistance in locating our missing baggage. Our names and addresses, Faye Rowland and Nancy Jenkins, are on the luggage tags.

We have a booking on an Air Canada flight from Calgary to Vancouver. Upon arrival in Vancouver, we have a connecting flight with Air Canada Jazz to Seattle. My husband will be carrying a 50-pound folding mobility scooter with a lithium-ion battery (11.5 8, H2.5 amp). I am aware that the battery must be carried in the cabin with us. However, I am unsure if Air Canada will allow the scooter to be transported. I have been unable to contact anyone at Air Canada, and I only have a few hours remaining to cancel and receive a refund. This is time-sensitive as the flight is in a couple of days.

I have been trying to reach Air Canada for the past 4 days, waiting on hold for over an hour each time. I would appreciate a callback to address my inquiries. My contact number is +[redacted]5. My name is Kamal. My family and I are planning a trip back to our home country, Nepal, where my partner and I are from, along with our four wonderful children. Due to my father's illness, we are unsure of the length of our stay. The Nepal consulate mentioned we could obtain a [redacted]-day visa and that we could have a one-way ticket to Nepal with the option to book a return ticket later. I am seeking clarification on this matter, as some travel agents mentioned the same. I would greatly appreciate it if someone could provide further information on this. Thank you.

Hello, I am writing this email to you because on my trip from Paris to Montreal on April 18, [redacted], I had a problem during boarding and missed my flight. I had to buy a new ticket to leave the following morning at an exorbitant price for myself and my daughter. This situation does not seem logical to me. I have already sent a letter to Air Canada Customer Relations at PO Box [redacted], Feltham TW13 9DZ, United Kingdom, as soon as I returned, but to this date, I have not received a response. It was on May 24, [redacted]. I included a detailed explanation of what happened in my letter. If you could provide me with more information, I would be grateful. This was my fifth trip to Montreal, and I have never had any issues before. Thank you.

I experienced a boarding denial on the flight from YYZ to MAD on June 15, [redacted], due to delays on flight AC740 from SFO. Despite a one-hour delay on the YYZ to MAD flight, we were removed without proper explanation. While two of our group made it onboard, four of us were stranded in Toronto. We were only provided with hotel and meal vouchers, with no alternative flight arrangements offered. To reach Madrid for our tour, we had to buy new tickets costing us $[redacted].50 each for 4 people, taking a different route via Vienna. Our requested resolutions are: 1. Refund the original YYZ to Madrid ticket cost for 4 people. 2. Reimburse the $[redacted].50 each for the new tickets. 3. Provide compensation for stress, inconvenience, and missing part of the tour. 4. Reimburse the $[redacted].84 for the missed airport van transfers in Madrid. Passengers affected are Manuel A. Eustaquio, Teresita V. Eustaquio, Ellibert Pascual, and Carolyn Pascual.

I recently received an email regarding my flight disruption claim, offering me the choice between an e-transfer or credit. I responded to confirm that both my wife and I would like e-transfers. Despite this, I am yet to receive any e-transfers, and my attempts to seek assistance have proven to be quite frustrating. The email was sent by Arthur Armstrong, a Customer Relations Representative. My Case # is CAS-61565N7. I would greatly appreciate any help with resolving this matter. Thank you. Regards, William Rennie & Kathleen Rennie.

My father was unjustly treated by Air Canada, and we urgently need to address this situation. Here is what occurred: I had booked a flight for my father on Sunday, June 25, at 2:00PM. Despite numerous attempts, online check-in was unsuccessful. Upon arrival at the airport at 11:30AM, he was redirected. However, at 12:30PM, check-in was denied, even though the email clearly stated it ends 60 minutes prior, not 90 minutes. He arrived on time and faced issues due to a malfunctioning website. Subsequently, he was given a boarding pass for a 6:50PM flight, which was delayed to 8:30PM. To our dismay, he was then informed that this was standby, not a guaranteed seat. After enduring over 10 hours at the airport, he faced further complications at the help desk. Despite being promised a flight for June 26, we encountered more chaos as the seat given was once again standby. This ongoing ordeal, causing my father to miss work and return home late, is unacceptable. We were directed to contact United Airlines for a resolution as they could not access the flight details. Multiple assurances of a refund were made by Air Canada but never materialized, leading to further frustration. After extensive wait times and misinformation, it was clarified that Air Canada should issue the refund through United Airlines due to their operational involvement in the flight.

I encountered an issue with my luggage recently. On Sunday, July 2nd, during my trip with Air Canada on flight AC878 to Toulouse, France, my suitcase did not make it to my destination. Despite filing a report with World Tracer, there has been no update after four days. The items in my suitcase are crucial for my stay. The bag is identified with the code AM[redacted], and it was last seen during check-in at the Air Canada module labeled for Toulouse. It is a purple/wine-colored fabric suitcase with stickers. I am eagerly anticipating a prompt resolution to this situation.

Dear Air Canada Customer Care, I, along with my two children under 12 years old, were passengers on Flight AC124 from Vancouver to Toronto on June 1st. Unfortunately, this flight experienced delays and was subsequently canceled. The Air Canada staff assisted us in rebooking alternative flights (AC7778-AC332-AC403) to reach Toronto. However, upon reaching Edmonton, our second flight, AC332, was also delayed and subsequently canceled. We were then rebooked on another flight, AC172, to finally reach Toronto. This series of events resulted in a total delay of 22 hours. In light of the recent CTV news coverage on June 9th regarding the delays and passenger treatment, I am seeking fair compensation in accordance with the Air Passenger Protection Regulations. I formally submitted my compensation request on July 7th, only to receive denial emails on July 8th. I am troubled by the apparent double standards in treatment despite the public attention this issue has received. I kindly request a fair resolution to this matter.

I am MOHAMUD OSMAN, currently residing at [redacted] SHEPPARD AVENUE WEST APT. [redacted], in Toronto, Ontario, Canada. I frequently fly with AIR CANADA. On a recent trip from Toronto to Jeddah and back, I encountered issues with my booking being canceled without notice upon my arrival at Jeddah. Despite being told I could rebook at a convenient time, I was unexpectedly charged $[redacted].60. Furthermore, my departure from Munich to Toronto was delayed. After contacting AIR CANADA about the unauthorized charge, they promised a refund, but I only received $8 back. I am seeking a refund of $[redacted].60 and compensation for the cancellation and delay. I have attempted to resolve this through customer service to no avail. Please reach out to me via email to address this matter promptly.

Our two sons were unable to catch their flight from Osaka, Japan, to Toronto, Canada with a layover in Vancouver. The discrepancy in the spelling of their names on the ticket reservations and their passports caused the issue. The Japanese method of romanizing names has changed over time, leading to this problem. At the airport, the counter staff were contractors, not Air Canada employees, and struggled to reach the airline for assistance. Despite their efforts, they were only placed on hold by customer service. Due to missing the first leg of their journey, the subsequent flights were automatically canceled. I am seeking a partial refund for the unused tickets to book new ones for them to visit their grandparents in Canada and return with us. I have observed that the canceled return flights are now open for booking on the website.

Due to "crew constraints," my return flight from Japan last month got canceled by Air Canada, causing significant delays. I am entitled to $[redacted] CAD in compensation as my return time was 9 hours later than planned. I've submitted forms for flight cancellation compensation and incurred costs for transport, food, and accommodation, but have not received any responses from Air Canada. I am eagerly anticipating communication and proper compensation from the airline this week.

On July 17, [redacted], I traveled from Quebec City to Val d`Or, but unfortunately, my luggage got lost during the journey. I had two separate flights, the first one with Air Canada from Quebec City to Montreal. I checked in my luggage at YQB airport and was supposed to receive it directly in Val d'Or. However, upon reaching YUL airport for my second flight with Air Creebec, I was informed that due to a delay in baggage handling by Air Canada, my luggage would arrive the next day in Val d'Or. Despite going to the Val d'Or airport on July 18, my luggage was still missing. This resulted in me having to purchase essential items, causing both financial and emotional distress. Although I finally received my luggage on the 20th, it was already a day after my trip concluded on the 21st. I am requesting reimbursement for the expenses I incurred on replacing my belongings.