Affirm Customer Service Issues

I am dissatisfied with DJI's customer service. Despite opening a case on May 17th, numerous techs involved, and repeated requests for the same videos, my drone has not been replaced and no discount offered. I am willing to return the equipment as I cannot use it without DJI products. I do not want to default on my Affirm payments, but I cannot continue paying for a drone that DJI won't replace. I offered to pay part of the cost due to lacking flight records, but after submitting videos as requested, DJI seems to be starting over or closing the case. The lack of consistency and progress is frustrating. I request return labels for the unreturned part of my order, as it was a combo purchase. No further payments will be made unless DJI honors the 15% discount promised. I am disappointed in the conflicting information and lack of resolution. As of today, I will be seeking products elsewhere due to this prolonged and unresolved issue with DJI.

I visited the Affirm shopping page to make a purchase on Amazon totaling $[redacted].84. However, upon completing the order, my bank account was charged $[redacted] instead of my Affirm credit card, as I had selected at the bottom of the screen per the instructions. Despite being approved for a $[redacted] loan with a $[redacted] portion utilized for the purchase, the bank account charge of $[redacted] caused confusion as I believed Affirm was used for the transaction. Suspecting unauthorized activity, I alerted my bank, leading to the cancellation of the card linked to the transaction. I have an existing payment plan for a Magical Butter machine at $26 monthly for either 24 or 36 months and plan to update my payment method once I receive a new bank card. The $[redacted].84 order needs to be canceled to avoid duplicate payment.

Hi, I recently experienced an issue with Affirm double-charging me for an Overstock order. They charged me a third time, and after sorting out the extra charges, my account showed a zero balance. However, I continued to be denied credit. It seems that Affirm's errors affected my credit standing. Customer service promised to correct the situation, but my credit is still impacted. I have never had issues with loans before, and it's frustrating that one mistake caused such trouble. I hope Affirm can resolve this promptly as I really like using their service. Thanks, Dana W.

Hello, I would like to inquire if it is possible to utilize Affirm once again for the purchase of a downhill mountain bike for my son after I pay off my remaining two payments on the current loan with Affirm. Recently, I encountered an issue where Affirm was unable to identify me when I attempted to make a purchase on a particular site. I managed to resolve this by updating my bank details, as my bank had undergone multiple name changes. However, this problem resurfaced when I tried to make another purchase two days ago. I am puzzled as my credit and bank account are in good standing. Could you assist me with this matter? Additionally, I am curious if paying off my current loan will increase the borrowing amount available to me in the future. Your help is greatly appreciated. Thank you, L.R.

On May 8th, I mistakenly paid off my loan, which I had promptly reversed. However, the full amount has been deducted again. I did not intend to pay off the loan in full as I cannot afford it. Planning to make a payment today, I discovered the entire amount was withdrawn from my account once more. This situation has put me in a tough spot. As a single mom of three kids, having almost $[redacted] in the negative is a significant problem. I urgently need someone to reach out to me and correct this error.

I bought multiple items from the Badgley Mischka website and used Affirm for monthly payments. I returned all the items, so I no longer owe any money. The total was $[redacted].70. I attempted to reach out to Badgley Mischka to confirm they received my returns, but I couldn't get through to anyone. What should I do next?

I recently used a credit line to make a purchase at Living Spaces. However, despite waiting a month for delivery, half of my order was out of stock, with no clear restock date provided, and the line was closed with payments returned minus interest. I would like to avoid any negative impact on my credit due to this situation and would appreciate if the line is not reported. I had used another line from you to purchase from Wayfair. Requesting to discuss further details. Thank you.

I recently updated my phone number and attempted to update it on my account. Unfortunately, I got logged out and now I am unable to log back in due to not having access to my old number. I have tried reaching out to Affirm multiple times by phone, but an error message keeps appearing, preventing me from speaking to a representative. Emails to the addresses provided were also unhelpful. I have followed the necessary steps to update my number, provided the required documentation, and was told I would hear back within 4 days. However, it has been a week, and I have not received any response. I am struggling to make my payments and this situation is becoming very frustrating.

I am awaiting a response regarding a fraud claim. An Affirm representative contacted me claiming I owe money. After contacting VRBO in a three-way call, it was clarified that I did not book or go on any vacation due to my health issues. Despite assurances of receiving an email within 3 to 5 days on the fraud decision, I have not heard back from Affirm despite multiple emails. Due to my health problems, the numerous calls from Affirm have been distressing as I am mostly bedridden. I urgently request the calls to cease and for my name to be cleared promptly.

Subject: Request for Late Fee Waiver Dear [redacted], I am writing to formally request a waiver for the late fees incurred over the past three months. During this period, I have faced significant financial and medical challenges that have made it difficult for me to fulfill my obligations promptly. Balancing my personal health issues and caring for my mother has been emotionally and financially draining. Despite my best efforts, these circumstances have impacted my ability to meet my commitments efficiently. I have put together a proactive plan to regain financial stability, which I have attached for your reference. Please find below the details of the late fees: - July 1, [redacted]: $35.60 - July 13, [redacted]: $35.60 - Aug 1, [redacted]: $35.60 - Aug 11, [redacted]: $35.60 I appreciate your understanding and consideration. Thank you for your attention to this matter. Sincerely, P. Lawson

Hello, my name is Joni. I recently purchased a dishwasher from Samsung using Affirm for payment. Initially, my delivery was scheduled for August 13th. However, a week later, I received an email stating a delay with no estimated delivery date. Upon contacting them, I was informed they do not deliver to my area and my order was subsequently canceled about a month ago. Since then, I have been unable to remove this account from my Affirm profile. I would appreciate any assistance in resolving this matter. Thank you, Joni P.

I recently updated my phone number on my account, but it was changed back to the old one without my permission. I need this corrected as soon as possible. There was no application error on my end, and no one had authorization to make this change, even after verifying my identity on the new device. While it was fixed initially, the phone number was changed back within a week, preventing me from accessing my account again. This has led to payment issues as my payment was due yesterday and is now overdue.

Hello, I am the System Administrator for one of your clients, Byte. We have undergone an acquisition and now require a vendor assessment. Could you please forward this request to the appropriate person? Your assistance is greatly appreciated. I only need some questions answered: 1. What type of information is stored, and where is it stored? 2. Are credit cards processed in this application/service? If so, is the vendor PCI certified? (Please provide a copy of the certification.) 3. What certifications does the vendor have? (E.g., SSAE 16 SOC 2, ISAE [redacted] Type II, ISO [redacted], GDPR, HIPAA/HITECH, NIST [redacted]-[redacted], or other applicable compliance reports. Please provide a copy of the certification(s).) 4. If the company does not have SOC reporting, do they have the following procedures/policies in place: a. Back-up procedures/policies? b. Change management procedures/policies? c. System Development procedures/policies; that include at least a secondary review/sign-off of developed code? d. Privileged/Admin account access procedures/policies? 5. Does the vendor support Azure AD authentication to the company domain? 6. What authentication methods does the site support (e.g., SAML 2 SSO)? 7. If user data can be viewed through a web portal, is sensitive information truncated/masked unless viewed by an administrator? 8. How is data protected at rest? Is data encrypted at rest? 9. How is data protected in motion? Is data transferred over secure transmission? 10. Does the site support currently secure versions of TLS (1.2/1.3)? 11. Does the site support and use multifactor authentication? 12. Do administrator accounts support and use multifactor authentication? 13. Does the vendor have a vulnerability assessment and penetration testing program? a. If they do have one; are the results of those tests available to the clients? b. If they do not have one, are they comfortable with us performing a vulnerability assessment against the service? 14. Does the vendor provide application logging that would be available for forensic investigation if necessary? 15. Are there 3rd party dependencies for hosting databases or other services? a. If so, who is the hosting services? 16. Additional Information not requested but may be useful for performing this evaluation. Thank you.

I have been charged for tires I did not order. David Warrick made this purchase using my affirm account without my knowledge. I discovered the unauthorized transaction when I received text messages regarding the tire order later that evening. I immediately contacted the company via email to cancel the order and reported the situation to Max at Tire Agent. I spoke to one of Affirm's representatives as well, and they assured me they would resolve the issue and get back to me. However, I still see the charge on my account for the tires I never ordered. Although I have been in Oregon for weeks, the delivery address was not mine, indicating identity theft. I refuse to pay for unauthorized charges. Thank you, Sandy Fanelli

I have been trying to update my phone number for nearly three months now through multiple attempts. Whether using the app or visiting the help page with the "Update Your Number" link, I fill out the required information, but after being prompted to wait for an email from Affirm to continue the process, I never receive one. I even spoke with an Affirm agent who instructed me to await the email, which never arrives, causing me to contact another agent and repeating the process. This delay has caused overdue payments as my old number is [redacted], and I want to change it to [redacted]. I am puzzled as to why changing my phone number has been such a challenge, and I urgently need this issue resolved.

I purchased a guitar through them, and the product has been processed, packaged, shipped, and is currently in transit. However, my loan with Affirm is still pending, I have not received the final financing contract for approval, and I am unaware of the payment terms. I also require an amp and a case to properly test and protect the guitar. After reaching out via email and receiving an automated response stating they do not monitor that inbox and lacking a customer service phone line, I am at a loss on how to proceed. My main goal is to finance the amp and case with them, especially since the guitar is on its way. I am considering canceling my order and seeking another financing option due to the lack of customer support.

Dear Affirm, I recently made a purchase on Amazon for under the $[redacted] you authorized. Amazon processes charges individually as items are ready to ship, not all at once for the entire order. They did not exceed the authorized amount, and there were no extra fees due to my Prime membership. However, there seems to have been confusion with your system or payment team when the payments were declined and subsequently resubmitted. It appears the issue arose from Amazon splitting the original order into separate charges, which may have led to misunderstandings. I believe the problem lies on your end, as all charges from Amazon were within the initially approved amount. Please rectify this issue promptly so I can receive my items without further delay. Your cooperation in resolving this matter is greatly appreciated. Thank you, Lorraine Alice C. [redacted] [redacted]

Hello, I am contacting you for some updates regarding my Affirm account. It has been a while since I last tried logging in due to issues with verifying my identity during the initial setup. I am ready to give Affirm another try now that I am back. My current Affirm account email is [redacted], but I would like to change it to [redacted] The phone number associated with the account is currently [redacted], and I wish to update it to my new number [redacted]. Additionally, the address on file is outdated at [redacted] Glen Mary Ln SE Apt A, Lacey WA [redacted]. I would like to replace it with my current address at [redacted] Baseline Rd, Roseville CA [redacted]. I appreciate your assistance with these changes. Please feel free to contact me via phone or email. [redacted], [redacted] Thank you, Danielle Taylor DeWitt

I have two different loans with you. I updated my phone number and email months ago, but I still can't access my account. I struggle to remember the payment phone number. I've stopped paying on one loan with only two payments left because I just want to see my account. When will someone contact me? Without access, I won't make more payments, even if it impacts my credit. Please help, as it's frustrating not having access despite multiple attempts to update my info.

Yesterday, I made a purchase on Amazon using Affirm as the payment method. Initially, everything seemed fine. However, today, my order was unexpectedly cancelled, and I am experiencing great difficulty logging into my account. The system keeps requesting verification codes along with my mobile number, name, email, and the last 4 digits of my social security number repeatedly, making it impossible to access my account. Despite this, I received an email confirming the Amazon purchase but have already placed a new order using my credit card due to the confusion caused by Affirm's process. I would appreciate any assistance with this matter. Warm regards, Ricardo Branger.