Aeroplan Customer Service Issues

I am encountering several issues with signing up for Aeroplan: 1. My Aeroplan Number appears inconsistent as "[redacted] [redacted] [redacted]" and "[redacted]23" on various web pages. 2. I successfully signed up on my iMac but cannot log in on my iPhone. 3. I attempted to download the app on my iPhone but it does not accept my email/number and/or password. 4. I use an app to store my STOCARD but there is no option to add Aeroplan to this app. 5. There is no option to receive a physical 'card' to use at the LCBO. I would appreciate guidance on how to delete the malfunctioning rewards card. Thank you, Nik Finney

I recently had a flight on January 4th where I was overcharged for changing my flight due to snow. After trying to reach out to Aeroplan daily with no success, I finally spoke to them today and was told they couldn't help. I believe I was charged more than necessary for changing my flight from 8 am to 1:50 am. Originally, my round trip flight was 12,[redacted] points plus taxes and fees. I learned that there should be no change fee if the flight was booked before January 1, [redacted], and only the difference in points should be paid. Since the one-way return flight at 1:50 am is 15.2k points, I think I was charged unfairly. The difference in points should have been around [redacted] points, but I was charged an extra [redacted] points. Additionally, the original flight I changed from was canceled. I would like to be reimbursed for the extra points charged.

I ordered my travel test kit from Switch Health on February 27, [redacted], for my trip on March 25. Despite contacting them, I have not received any information on its dispatch. Switch Health indicates it takes 7 working days to arrive but cannot provide details on its processing status or an estimated delivery date. This uncertainty is concerning as I require the kit for my travels. I opted for Switch Health through Aeroplan, which was advertised as a reliable choice. However, it's only beneficial if the test kit arrives before departure. It would be helpful if Switch Health informed customers about potential delivery delays. If I don't receive a delivery confirmation soon, I plan to request a refund from TD Aeroplan Visa.

I recently attempted to redeem my Aeroplan points for merchandise but encountered issues logging in as my account was not recognized. I established this account approximately 16 years ago and have consistently accumulated points through purchases at our local Home Hardware store, without redeeming any for flights. Kindly provide clarification on this matter, along with my total points balance and instructions on how to redeem them for merchandise. Original Account Information: Name: D. Harasemchuk Address: [redacted] Passage Road, Sheet Harbour, Nova Scotia, B0J 3B0 Phone: [redacted] Email: [redacted] Updated Contact Details: Phone: [redacted]

I have been a member of Aeroplan for a long time, but I haven't accessed my account online in years. Unfortunately, I can't remember the email address and password I used to create the account, so I can't log in to order a new card. My account number is [redacted]-[redacted]-51. The phone number associated with the account is [redacted]. My current address is 58-[redacted] Orient Park Drive, Gloucester, ON K1B 4N5 (might be listed as Ottawa due to the merger). Monthly points from my CIBC Aeroplan card have been deposited into my account. I would like to request a new card, update my email address to [redacted], and reset my password. Please let me know if you need any additional information. Thank you for your assistance.

I am experiencing difficulties accessing my Aeroplan account to use my points. I am hesitant to create a new account as I do not want to lose the points I have already accumulated. When attempting to retrieve my account, the site deemed my postal code invalid. Due to privacy concerns, I am reluctant to input personal details online. I strongly feel the need for direct assistance and would appreciate an email correspondence followed by a phone call. Despite attempting to contact you via the provided 1-[redacted] number, I have been unable to reach a representative. I opted for a callback earlier but was informed it would not be immediate, which caused me to decline. Unfortunately, my efforts to connect with a support agent have been fruitless.

I have an old Aeroplan card with outdated information on file. I am unable to access my account as the reset password email goes to an old email address. My card number is [redacted]-[redacted]-[redacted]. I previously attempted to seek help on Just Answer and was charged $68 with no solution. To address this issue, please contact me at my new email address provided. I want to resolve this problem without losing any accumulated points. Unfortunately, my pin is locked, preventing me from resolving the issue over the phone.

I am trying to order an Aeroplan card. I have spent over an hour attempting to reach a human at Aeroplan, but only encountered recorded instructions stating my details are incorrect. After trying online 6 times to access my account, I faced rejection again. I attempted several times to change my password to ensure it was correct. I received email codes 5 times, each of which I entered, but they were all rejected. I have tried calling 1.[redacted] and Air Canada at 1.[redacted], but have had no success. I don't mind waiting on hold, but have not been able to get through on my calls. My plan #[redacted] [redacted] [redacted] is under the name of Mary J Lowry. Please assist me in finding a representative who can help me resolve this issue.

Dear Customer Service, I have been carrying a small piece of paper in my wallet with the Aeroplan card numbers [redacted] [redacted] [redacted], which I believe were sent to me a few months ago. I have been patiently waiting for an Aeroplan card to be mailed to [redacted] Rhonda Blvd, Bowmanville, ON, Canada, L1C 4N1, which I signed up for months ago. Unfortunately, despite my efforts, I have not received it yet. I just want to either get the card I signed up for or an explanation for the delay. I have discovered that I am not the only one facing this issue while discussing it with the store clerk and other customers. Many people have not received their Aeroplan cards for which they signed up months ago. Calling customer service has been challenging, as waiting times are long and impractical. I hope to hear from you soon to resolve this matter promptly. Thank you, Jodi D. Ontario, Canada

I am struggling to access my Aeroplan account to redeem my rewards after spending 4 frustrating hours attempting to log in. Despite providing accurate information, I have been unsuccessful in gaining access both via phone and online. This experience is leading me to believe that Aeroplan may be impeding my ability to use my reward miles. I have repeatedly called 1-[redacted] about 20 times, only to be informed that the information I provided is incorrect. I am confident in knowing my address, phone number, and zip code. The contact telephone number provided to me has proven to be unhelpful in resolving my issue of reaching a human representative instead of an automated system at Aeroplan. It is disheartening to receive such treatment after my 40-year loyalty to Aeroplan. - Elizabeth

Hello, my name is Bonnie. I've been an Aeroplan member for years with an orange card. After creating an online account using my card number, I was informed that a new card would be sent to me. The new card I received has a different account number. I am seeking assistance to merge my accounts or transfer the points from my old card to the new one. Aeroplan's customer service seems difficult to reach, so I am hoping for guidance here. I refrained from sharing my account numbers and full name for security reasons. Thank you, Bonnie.

Hello, I've been trying to reach Aeroplan, but it feels like an impossible task. My name is Dr. Joseph Banoub, and my Aeroplan account number is #[redacted]25. I live at 96 Hamilton Avenue, St John’s, NL, A1E 1H9. I haven't used my Aeroplan account in the last 3 years, and now I'm having trouble signing in. Despite calling the phone number 1-[redacted] and answering all security questions correctly, I keep getting a message saying my pin has been blocked and asking me to update my information on Aeroplan.com. The issue is that I no longer have access to my old email, [redacted], and now use [redacted] and [redacted] When I try to reset my password, the email is being sent to my old address, causing a loop. I need to resolve this to be able to book a trip. Any assistance would be greatly appreciated. Thank you, Joseph Banoub 96 Hamilton Avenue St John’s, NL, A1E 1H9

I am having trouble signing into my Aeroplan account. Whenever I try to sign in, I receive a message saying, "We're unable to validate the Aeroplan number or email address and password provided. Please try again, or reset your password." Despite resetting the password, I still cannot access my account. I have been attempting to resolve this issue since Monday. I have 10,[redacted] Aeroplan points and wish to plan a trip for my wife and myself. When I called, I was asked for various specific details like a three-digit pin, street number, seven-digit phone number, and a Postal Code containing only numbers, creating confusion. My wife and I have had the same contact information for 17 years and have used Aeroplan frequently in the past for travel. However, we now find ourselves unable to access our accounts, despite paying for membership yearly. I spent a whole day trying to contact someone at Air Canada and Aeroplan, but I kept getting redirected in a loop. Recently, my wife flew with Air Canada and was unable to earn points for her Aeroplan due to similar card issues. We are both extremely frustrated and seeking direct assistance to resolve this matter. - JR Edmonds

Reservation Confirmation 3CP50D is for my flights from YYZ to YHZ and back. I opted for an Economy fare with a Full Latitude upgrade for flexibility. Upon needing to change my return date, I called customer service on June 16th but was cut off after a long hold. After a second call, the agent helped me rebook for a return on June 17th at 18:15 on AC615. However, the Priority seat selection was not possible over the phone, so I had to arrange it at the Halifax airport. There was confusion at the gate as my boarding pass did not reflect the full Latitude upgrade I had paid for. This led to a disappointing experience at the airport, including delays and unhelpful agents. I am seeking a resolution from Air Canada and Aeroplan for the inconvenience caused during what was meant to be a special trip for my wife after 21 years.

I need assistance with transferring my Aeroplan points to a new card. I am having difficulty reaching an agent to resolve this issue. My preference is to receive a hardcopy card with my original number, [redacted] [redacted] [redacted]. Please send the card to my current address: [redacted] Trent Drive, Prince George, BC, V2N 2G3. My updated phone number is [redacted]. I also need to update my email, address, and phone number on file. Thank you for your help. -Matt Hunter

My recent trip on June 22 from St. John’s to Las Vegas was one of the worst experiences of my life. Our goal was to renew our wedding vows using points I had been collecting for years. Despite seeking advice from Aeroplan agents to make the trip efficient, it was far from smooth. We faced delays in St. John’s and Toronto, waiting for luggage that was not located. The threat of trip cancelation loomed over us due to the missing luggage, and it took several hours to resolve the issue. Arriving in Vegas at 1 am without our luggage further marred the experience, leading to a two-hour baggage claim process. This negatively impacted the first day of our five-day trip. On the return journey, our Vegas flight was delayed, causing us to miss our connection to St. John’s. We spent another four hours in the airport, resulting in nearly 12 hours of delays and missed connections. Throughout the ordeal, the Air Canada staff's treatment was subpar, leaving my wife in tears during this difficult time. I believe I should be compensated with a points refund for the inconveniences faced during this trip.

Dear Sir, I am contacting you via email again because I have been unable to reach you by phone, website links, or email. I am requesting payment details for Ms Katherine Smith's accommodation at Holiday Inn Maidstone on the 15th of June [redacted]. Her Trip ID is [redacted]6. Although we have the client's card details for the booking, she claims to have paid the agent directly. We do not have any payment arrangements with your agent, so please provide us with the necessary payment details. We did not receive any correspondence before the guest's stay. If we do not receive a response, we will charge the client's card as a last resort. Despite our efforts to contact Aeroplan via phone and email, we have not been successful. I await your prompt response with the payment details.

I am experiencing difficulty accessing my Aeroplan account. I do not have any information linked to the account. Despite not recalling registering, the online system indicates an existing account tied to my Aeroplan number. I am unable to reach customer service as it requires setting up a PIN, which I cannot do without verifying associated details. Additionally, I am unable to update information online as I cannot login. I am concerned that the email and phone number attached to the account could be outdated. I seek assistance in establishing a new account. My Aeroplan number is [redacted] [redacted] [redacted]. You can contact me at [redacted] or via email at [redacted]

Dear officers, I am having trouble accessing my Aeroplan account to check my balance following my recent round trip from Hong Kong to Vancouver on flights AC8 and AC7 between July 14th and 23rd, [redacted]. I have tried to reset my password on the Aeroplan website but have not received an email with further instructions yet. My Aeroplan number is [redacted] [redacted] [redacted], and the booking reference for the trip is 2P3WYZ. I would appreciate any assistance you can provide. Thank you. Sincerely, Ka Yuk Carrie LIN

I am having trouble registering for an account. When I try to sign in, I get an error message saying my information cannot be validated. I recently switched to an Aeroplan Visa and am trying to register with a red card, but it is not working. I have the red card number provided by LCBO, and I have been attempting this for weeks. Any help would be greatly appreciated. Thank you, K.