How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Walgreens phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to corporate customer service.
Here is how our research team describes the way the Walgreens phone system greets you: How can I help you today?
Below are some clips we've found from Walgreens's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Walgreens.
The holidays are almost here.
Keep your friends and family safe and get tested for COVID before you travel.
For more information, talk with a pharmacy team member or go to walgreens dot com slash covid nineteen testing."
Excerpt from a call with Walgreens
Wednesday, January 3, 2024 12:56 AM
They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Walgreens.
How can I help you today?"
Excerpt from a call with Walgreens
Monday, April 22, 2024 1:40 AM
They may ask you to say or enter information
"So I can help you best.
What are you calling about today? You can say things like, check my Walgreens cash rewards or so I can help you best, what are you calling about today?"
Excerpt from a call with Walgreens
Saturday, April 13, 2024 2:18 PM
The first phone menu
"Hi. Thanks for calling Walgreens.
How can I help you today?
You can check availability and order a wide variety of on our website or mobile app.
And many locations offer curbside pickup.
If that's all you needed, feel free to so I can help you let's try this another way.
You're calling about something else. Right?
You can say online orders or press one.
Walgreens rewards or press two, back Find the nearest store, four.
Or say it's something else or press five."
Excerpt from a call with Walgreens
Sunday, April 21, 2024 9:30 AM
What are the hours and when should I call?
Walgreens operates the call center for this 800-925-4733 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,270 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Walgreens phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Walgreens staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Walgreens is Friday.The most busy day to call is Thursday, which averages 726% more phone calls by comparison.Again, this is based on a sample of 1,270 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Sunday, which is 419% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Walgreens representative is more consistent than the number of calls throughout the week.
Sun
Longest
Mon
Tue
Wed
Shortest
Thu
Fri
Sat
The best time to call Walgreens
In summation, the best day to call Walgreens is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Walgreens staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Walgreens
If you have time to do a bit of reading before you call Walgreens, we recommend you read over some of our problem-specific articles.
Managing online accounts can have its challenges, such as losing access to an email address and being unable to log in to update it. Call Walgreens customer service to merge the two accounts because it's not currently possible to complete this online
Walgreens has a customer-friendly return policy that aims to ensure customer satisfaction. If for any reason you are unsatisfied with your purchase, you can return the item within 30 days of purchase. Most products, including over-the-counter medications and personal care items, are eligible for return and refund. However, prescription medications, contact lenses, and opened cosmetics cannot be returned due to safety and hygiene reasons. To initiate a return, simply bring the item along with the receipt to any Walgreens store. If you made the purchase online, you can also process returns through the website. Refunds will be issued in the original form of payment, except for cash transactions which will receive a gift card refund. Keep in mind that certain restrictions may apply, so it is advisable to check the complete return policy on the Walgreens website or contact customer service for specific inquiries.
Online shopping is just as normal as visiting your local store. Additionally, it's also made easier when you set up an online account to save and track orders. Occasionally you might become locked out of your account, but you can regain access one of three ways. Waiting 15 minutes before guessing your password, utilizing the password reset link or reaching out to customer service are all excellent choices.
Click the link above to get answers to just about any Walgreens customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Walgreens, and their purpose. Are any of these similar to the reason you are trying to call?
Unclear purpose: ""
- From a call lasting 1m 57s , May 4, 2024 2:01 AM
Threatening language used: "You'll be dead tonight. I will kill you."
- From a call lasting 1m 39s , May 4, 2024 1:57 AM
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Walgreens will reply our your email.
undefined Customer Service on Facebook / Messenger
Some customer service teams, like that of Walgreens, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
The above is the closest I could find - a direct contact form
As a last, sometimes only, resort- Walgreens customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Walgreens's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Walgreens agent. This phone number is Walgreens's best phone number because 13,662 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-925-4733 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Walgreens first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook or web. In total, Walgreens has 2 phone numbers. It's not always clear what is the best way to talk to Walgreens representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Walgreens. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Walgreens. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.