A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 18 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for dELiAs below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this dELiAs phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6
What are the hours and when should I call?
dELiAs operates the call center for this 888-533-5427 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 16 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the dELiAs call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this dELiAs phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like dELiAs staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call dELiAs is Thursday.The most busy day to call is Friday.Again, this is based on a sample of 16 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call dELiAs is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that dELiAs staffs the call center well on Thursday.
Why Customers Call dELiAs
If you have time to do a bit of reading before you call dELiAs, we recommend you read over some of our problem-specific articles.
The dELiAs return policy allows customers to return any unworn, unwashed, or defective items within 30 days of purchase. To initiate a return, customers must include the original packing slip or order confirmation email and complete the return form provided on the website. Returns are processed within 5-7 business days, and refunds are issued in the original form of payment. However, shipping fees are not refundable unless the return is due to an error on dELiAs' part. Exchanges are not offered, but customers can return items and place a new order for the desired item. It's important to note that final sale items, lingerie, swimwear, and gift cards are not eligible for return. For further details and assistance, customers can contact dELiAs' customer service team.
While the original dELiA's is defunct, the brand lives on under storefront Dolls Kill. Making a return to Dolls Kill can be done using the online steps outlined on the website and providing a tracking number to the company (especially for exchanges). Refunds or exchanges must be started within 30 days of receiving the item to be eligible.
Yes, you can return an online purchase to a physical dELiAs store. We understand that sometimes online shopping doesn't always work out as planned, which is why we offer the convenient option to return items in-store. Simply bring the item you wish to return, along with the original packing slip or order confirmation email, to any physical dELiAs store within 30 days of receiving your online purchase. Our friendly staff will be happy to assist you with the return process. Please note that all returned items must be in their original, unused condition with the tags still attached, and certain exclusions may apply. For a hassle-free return experience, bring your online purchase to a physical dELiAs store.
Click the link above to get answers to just about any dELiAs customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is dELiAs's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a dELiAs agent. This phone number is dELiAs's best phone number because 96 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-533-5427 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call dELiAs first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, dELiAs has 1 phone number. It's not always clear what is the best way to talk to dELiAs representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for dELiAs. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like dELiAs. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.