For being one of the oldest and largest cloud computing customer service platforms, finding support from Zendesk is a mess. While I get that they provide digital solutions, sometimes you want to talk to a real person when you are dealing with an issue, and that is clearly not an option when dealing with them. From a frustrating phone call to a frustrating website experience with Zendesk, I am ready to lodge a complaint about their customer earpieces for actual customers who purchase their platform. It makes me wonder what type of customer experience our company's clients are having with them.
It's very ironic, given that they are supposed to provide customer engagement software because they certainly don't do much to engage their own customers. I called this phone number and was met with a recorded voice that never offered me a chance to talk to a real live customer representative. Instead, it offered me information for several different situations, but I never had the chance to talk to someone about any of them. Either this is the wrong phone, or the company doesn't offer any type of real-time customer support for clients that use the software.
I needed to talk to the sales department about a few components of our software purchase but was unable to do so despite attempting to call this number and visit their support page. When I called, it said, "Thank you for calling Zendesk. Listen carefully as we have changed our options." This was ironic because there were not any options to talk to anyone. This makes me think that maybe they recently removed their live support. I don't know, but it is odd.
The recorded options that they did give me were this, "If you are looking to get in touch with accounts receivable, please send us an email at ar@zendesk.com. If you are looking for verification of employment, please go to the work number for assistance. If you are outside the US, please email us for support. For information about open roles at Zendesk, please visit our website. If you are looking to get in touch with our advocacy team, you can do so by clicking the profile in your Zendesk app interface."
None of that helped me at that moment, so I went to their website to see if there were any additional contact options. I had the option to contact sales via an email message that would require me to wait for them to call me back or to go to the help center and read over blog posts. Overall, I am very unsatisfied with this entire experience.
This is Zendesk's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zendesk agent. This phone number is Zendesk's best phone number because 1,740 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-670-4887 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Zendesk first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Zendesk has 1 phone number. It's not always clear what is the best way to talk to Zendesk representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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