Zendesk Customer Service Issues

Hello Zendesk Support, We are encountering an issue with our zendesk support and ticketing functions at Oneview Healthcare. Specifically, when replying to tickets for one of our customers, they are not receiving email notifications, creating difficulties for us. Upon investigating the events view on the affected customer's tickets, I notice that the CCs are included, a trigger is activated, but there is a lack of an email event. However, when checking a different customer who is receiving email updates on ticket changes, I can see that there is an email notification event. I kindly request guidance on how to restore the email notifications for our affected customer. Your assistance in resolving this matter would be greatly appreciated. Thank you for your help. Sincerely, W.V.N. Support Desk Lead Oneview Healthcare

My grandmother purchased a three-in-one wireless charger for me for Christmas early this month to ensure it arrives on time for the holiday. Unfortunately, she discovered on Christmas Eve that the package was still in New Jersey, which is also the origin location. This delayed the gift and caused disappointment. When the charger finally arrived after Christmas, it turned out to be a headphone plug-in, a wireless phone charger, and a watch stand, not a watch charger. While the idea of keeping all Apple products together is appealing, the reality is different and not worth the $35 price tag. I hope you can address this issue and provide a proper three-in-one wireless charging solution that charges multiple devices wirelessly as advertised. How do you plan to rectify this situation?

My WISH account was compromised on October 1, [redacted], due to a Facebook issue. A scammer placed multiple orders for shoes and watches totaling $[redacted]. I reported this immediately through WISH's customer support, operated by Zendesk. Despite providing proof of my purchases and that the transactions were unauthorized, the $[redacted] was credited back to me as WISH credit. However, every time I try to use this credit, I encounter an error message and cannot make any purchases. I have repeatedly requested for the $[redacted] to be returned either by check or credited back to my bank account. I have yet to receive a satisfactory response from Zendesk or WISH customer support. If this issue is not resolved promptly, I will have to seek legal advice.

Hello Team, I have attempted to reach out to Zendesk regarding a duplicated payment made on 21.03.[redacted] that was only recently discovered during a reconciliation process. Multiple emails were sent to [redacted], as indicated on our invoice, but unfortunately, we have not received any response. We possess all the necessary documentation and have been trying to initiate a refund for our error. Could someone kindly assist us with this matter? Thank you, LM Accounts Payable Arrow ECS Australia Pty Ltd

Hello! My supervisor has tasked me with contacting you about a customer who wishes to stop receiving emails from our company. The customer continues to receive automatic emails from Zendesk when their ticket is closed, despite their request to unsubscribe from all services. We want to prevent any further emails from reaching this customer and are seeking assistance in blocking all emails from Zendesk to ensure their complete removal from our mailing list.

I purchased an item on Wish.com, but it hasn't arrived yet. The delivery was supposed to be on the first of this month, but it didn't show up. I'm from Bakersfield, California. According to the tracking information, it reached Los Angeles on the 10th of last month, and then it said it was inbound out of customs in Korea Republic on the 24th of last month. I don't live in Korea, so it must have been sent back by USPS. I've been reaching out to Wish for help, following their instructions to contact them if it didn't arrive by the first of this month. However, now the website won't allow me to do so, asking me to wait another five business days. The tracking evidence clearly shows it's not arriving and was returned to Korea. I believe Wish should refund me promptly. I've previously sought help from Zendesk regarding Wish.com issues, and they've tried to assist me in communicating with Wish. I've attempted to call Wish.com, but they never answer the phone; instead, an automated message instructs me to email them. Sadly, my emails have been ignored or responded to by a computer system with unhelpful generic responses.

I have been communicating with customer support through Zendesk for more than a week regarding my game app account and my two daughters' accounts. We reside in the same household. There was a misunderstanding about these accounts, which I have explained to the customer support representatives. Unfortunately, the support has been unresponsive and takes several days to reply. I mentioned to one representative that playing the Vampires Dark Rising game is therapeutic for me due to my severe mental illnesses. The game is by Kwaai Software LLC. I have been playing for over four years and have made significant in-app purchases. My daughters and I have not violated any Terms of Service, at least not intentionally. It's challenging for individuals like me with mental impairments to fully grasp all the TOS, but I have made every effort to comply. Reinstating access to our accounts is crucial for me, especially since playing the game helps alleviate my anxiety.

Hello, please note that in a previous correspondence, I mistakenly typed in the wrong window. I have reached out multiple times to Game Desire regarding inappropriate behavior in the lobby, particularly concerning individuals like John Heaton who still actively participate in dominoes and poker. Despite reporting other accounts, only mine was suspended without any prior warning. It appears unfair to be singled out for a minor error while I have consistently helped identify technical issues in games. Many of us have long-standing relationships on the platform, and word spreads easily. It's concerning that those who introduced me to GameDesire were not reprimanded while I face a suspension for a simple mistake.

Hello, I'm attempting to configure triggers to automatically assign tickets from the unassigned view to specific individuals. Unfortunately, the tutorials provided by your team seem either outdated or ineffective. My goal is to create a trigger that assigns tickets in Spanish to a designated person when they appear in the unassigned view. This setup would be beneficial for our company's workflow. I appreciate any support you can offer with this matter. Thank you, CodeAvengers

Hello, We are experiencing a problem with some customers in our organization. They are receiving emails for all the tickets in the organization, even though their user profile is supposed to only allow them to view and edit their own tickets. We have attempted to delete and recreate the account, but the issue persists. Any insight into why this might be occurring would be greatly appreciated. Thank you, Rohan

Hello, We are experiencing a problem with some customers in our organization who are receiving emails for all tickets within the organization. Their user profile should only allow them to view and edit their own tickets. The organization's settings are also configured in this way. Despite attempting to delete and recreate the account, the issue persists. Any insights on why this is happening would be greatly appreciated. Thank you, Rohan

I recently purchased 4 weighted blankets from Simple Sleep, and their customer service support is through Zendesk. My card was charged on December 12th. I noticed that my email address was incorrect on the order details, and I did not receive a confirmation email. I reached out to Zendesk's Help/goldbutton email to inquire about the order status and update my email address. Despite sending 6 or 7 messages and emails to their support desk, I have not received a response. They typically claim to respond within 24 hours. I am eager to know the current status of my order. If I do not hear back soon, I will have to consider disputing the charge. Interestingly, the phone number associated with the charge leads to a law firm in BC, while the company I made the purchase from is in ON. This discrepancy is confusing.

I recently ordered a Nintendo Switch to be delivered to Landen S. in Galion, Ohio. Unfortunately, I inputted the wrong address. I am inquiring about the tracking number for the shipment. Although I do not have the order number, I can confirm the package was addressed to Landen S. in Galion, Ohio [redacted]. Any assistance in locating this shipment and providing the tracking number would be greatly appreciated as my efforts to retrieve this information have been unsuccessful thus far.

I recently made a purchase from uncommongadgets.com with order number [redacted] for the Smartest Robot for cats on December 13, [redacted]. After receiving a thank you email for my purchase, I did not receive any further shipping or tracking updates. Despite reaching out to [redacted] and eventually getting a reply from [redacted], I unexpectedly received a USB Audio Hi-Fi instead of the Smartest Robot For Cats without any prior notification. I have provided proof of this incorrect item through pictures and the barcode. Despite my efforts, I have faced slow responses and poor communication, leading me to consider escalating the issue further. As of January 18, [redacted], the situation remains unresolved, and I am disappointed with the unprofessionalism of the entire experience. I am simply seeking either the correct product or a full refund promptly to address this frustrating ordeal. Your immediate attention to this matter is greatly appreciated to rectify this situation efficiently. Sincerely, M. Weiner

I am Joseph Ntale from Kampala, Uganda, a few kilometers from the capital city. I have reached out to the U.S.A. government White House after initially contacting Prince Phillip, Duke of Edinburgh. I am in need of more international friends as suggested by Prince Phillip. For support with my disabilities and financial needs, I have been assured financial assistance starting at $[redacted],[redacted] from the U.S. government. I am requesting assistance from a team to liaison with the British High Commission Commercial Officer and Manager in Uganda to facilitate the purchase of two Taata Motor Cars. All reimbursements will come from the U.S. government through the Ambassador at GovUK London. Please confirm and urgently assist me in overcoming my current difficulties. Thank you for your help. Joseph Ntale, Kampala, Uganda.

I'm experiencing an issue with a website that charged $65.00 without my authorization. Despite unsubscribing before the trial ends, I was charged. I am against their style of management, where they pressure you to upgrade to access messages. My bank stopped my card as this charge happened during their maintenance. The charge was under renewagree.com, possibly linked to wethunt.com or juicydates.com. I seek the site's name and address for a refund request. My MasterCard ends in [redacted], exp. 10/[redacted], under MR IVAN GAVRAN. Prompt resolution is appreciated. Regards, I. G.

Hello, my name is Marcie Porter. I encountered issues with two items I purchased through PayPal. The first was from SHITOU (SZ) TECH COLIMITED on May 17th. Instead of receiving a folding BBQ with a rack as shown in the video, I received a thermometer, which I already have two of. The second item was from Robert Tabaluga. My son, who has special needs, saved his allowance to buy this. On the 8th day, when we tried to contact the seller, there was no response. PayPal closed my case because it was categorized incorrectly, and despite my attempts to explain this through a comment, it was overlooked. My son is upset about not getting his money back, and I am unable to refund him as I am on disability. Thank you, Marcie Porter.