Wyoming Division of Motor Vehicles (DMV/RMV) Customer Service

When you call the Wyoming Division of Motor Vehicles, you're directed to a fairly extensive menu that's designed to offer automated answers to FAQs and personalized assistance to people with more complicated queries.

However, the menu doesn't always direct you exactly where it says it's going to take you. When you call the main menu, one of the first things it says is that you can press pound for road closures, a helpful thing to have in a state that often gets severe winter weather. But when you hit pound, the menu takes you to an operator instead of the promised list of road closures.

I found the operator to be quite pleasant. Although she wasn't able to answer my question on her own, she directed me to the section where I could receive help. The driver's services menu offers four distinct sections of help, with an automated list of information attached to each one. WyDOT's menu repeats automatically, without being asked to hit a button to hear the message a second time. However, the menu doesn't give you an opportunity to ask questions if you're following a specific line of questioning, instead only cycling through the information attached to your initial question.

To get a live person on the phone, you need to wait to hear the number labeled, "For all other questions". An e-mail is provided to send your questions if you don't want to wait for someone to answer your call, but I was able to reach a representative within five rings.

When I did reach a representative, I received a pleasant greeting and was asked how he could help. I explained I'd recently relocated to Wyoming and wanted to know how long I had until I needed to get a new driver's license in the state. He told me that while the state would prefer I get a new Wyoming license as soon as possible, I could wait up to a year's time or until my out-of-state driver's license expired, whichever was earlier.

He further explained that I would not need to bring my birth certificate, as the star on my existing license confirmed my ID was Real ID compliant. Because of that, I'd only need to bring my license and two forms of proof of address for my Wyoming residence. I inquired how much the cost would be, and he told me that a basic driver's license would cost $45.

Overall, I found the menu mostly helpful, but it was a little hard to hear at times. When I was able to hear it properly, I found the menu information useful. Luckily, I had no issues hearing the customer service team, so that issue seems to be with the automated system. I thought the customer service team was polite, helpful and professional, and I would feel comfortable speaking to them if I ever need help from the Wyoming DMV again.