Does Via Rail Canada offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Via Rail Canada below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Via Rail Canada phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait.
Below are some clips we've found from Via Rail Canada's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Via Rail Canada.
We are currently experiencing a high call volume resulting in a longer waiting period.
Please note that you can obtain fair and schedule information or make a reservation online at Via Rail dot c a.
We apologize for the inconvenience and invite you to stay on the line if you would like to speak to an agent.
If you are calling regarding an existing reservation, or to make a new reservation, press one.
For information on Via Rail's please note that your call may be recorded for quality and training purposes.
Personal information may also be collected in a privacy act and via rails privacy policy.
Available online at via rail dot c a."
Excerpt from a call with Via Rail Canada
Sunday, January 21, 2024 11:59 PM
The first phone menu
"Thank you for calling Via Rail Canada.
If you are calling regarding an existing reservation, or to make a new reservation, press one.
For information on Via Rail's products and services, press two.
If you are calling regarding our Via preference program, press three.
For comments and suggestions regarding Via's services, please press four.
If you are calling regarding an existing reservation, or to make a new reservation, press one.
For information on Via Rail's products and services, press two."
Excerpt from a call with Via Rail Canada
Saturday, March 2, 2024 12:08 AM
What are the hours and when should I call?
Via Rail Canada operates the call center for this 888-842-7245 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 172 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Via Rail Canada call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Via Rail Canada phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Via Rail Canada staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Via Rail Canada is Friday.The most busy day to call is Tuesday, which averages 117% more phone calls by comparison.Again, this is based on a sample of 172 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Via Rail Canada is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Via Rail Canada staffs the call center well on Friday.
Why Customers Call Via Rail Canada
If you have time to do a bit of reading before you call Via Rail Canada, we recommend you read over some of our problem-specific articles.
The seating arrangement on Via Rail Canada trains varies depending on the train and service class chosen. Economy class typically features comfortable reclining seats in a 2-2 configuration, with ample legroom and access to electrical outlets. In Business class, passengers enjoy wider seats with more legroom, as well as priority boarding and complimentary meals. Sleeper class offers private cabins with seating during the day and convertible beds at night. Accessible seating is also available for passengers with disabilities. Via Rail provides a quiet and spacious environment, ensuring comfort and convenience for all passengers. Seating arrangements may be subject to change, and specific details can be found on the Via Rail Canada website or by contacting their customer service.
Click the link above to get answers to just about any Via Rail Canada customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Via Rail Canada, and their purpose. Are any of these similar to the reason you are trying to call?
Inquire about train strike: "This strike that's gonna happen tomorrow, will this affect him?"
- From a call lasting 11m 34s , Aug 21, 2024 1:56 PM
Add luggage to reservation: "I would like to add this large luggage to my ticket, but it's not possible to do it on the website."
- From a call lasting 42m 33s , Aug 15, 2024 1:54 PM
Ticket date change confirmation: "I bought a return ticket from Toronto to Windsor, and changed it to February the tenth instead of the ninth, but now my ticket shows February eleventh at twelve thirty AM."
- From a call lasting 9m 32s , Jan 21, 2024 11:59 PM
Booking trip to Toronto: "I would like to book to go to Toronto, around February third or fourth."
- From a call lasting 43m 9s , Jan 17, 2024 12:50 AM
Information about why customers call Via Rail Canada is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Via Rail Canada customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Via Rail Canada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Via Rail Canada agent. This phone number is Via Rail Canada's best phone number because 246 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-842-7245 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Via Rail Canada first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Via Rail Canada has 1 phone number. It's not always clear what is the best way to talk to Via Rail Canada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Via Rail Canada. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Via Rail Canada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.