A:ThredUp does not offer phone support. For assistance, please refer to their online Support Center. The videos below provide guidance on how to reach them.
Q:
Does ThredUp offer 24 hour customer service?
A:Not by phone.Below is a list of customer service channels and hours.
How to contact ThredUp Customer Service
There are other ways to contact ThredUp customer service besides the phone. Below we list them by medium, from most to least popular.
Report a problem using ThredUp's app
Access the ThredUp Support Center by clicking the "Customer Support" link within the Profile menu.
Open the ThredUp app and tap on the profile icon in the top right corner. Then click "Customer Support." In the next screen, click on "Chat with customer support." This will open a chatbot where you can describe your issue and even include screenshots. If you don't wish to chat, you also have the option to send a text to customer support, but it may take longer to hear back.
Report a problem on ThredUp's website
Watch this video for directions on how to access ThredUp's online Support Center.
Whether you're on the ThredUp website or app, the process for getting help remains the same.
Get back into your ThredUp account
Whether your ThredUp account's been restricted, or someone accessed it without permission, these are the steps you need to get it back. You don't even need your account access or original registration email to get help. Just watch the video below for all the details.
Go to the ThredUp sign-in screen. Next, click "Forgot password." Enter your email address and a code will be sent to recover your account. If you no longer have access to your email address on file, go to the home screen and scroll down and click on "FAQ". On the next screen, scroll down and click on "Contact us" at the bottom of the screen. On the next screen, a chat will appear where you can chat with an agent and let them know you need help recovering your account.
Use this link to connect with customer service via chat
Mon-Fri 5am to 9pm PST, Sat-Sun 6am-6pm PST
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, ThredUp provides this option.
As a last, sometimes only, resort- ThredUp customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with ThredUp?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with ThredUp, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Click the link above to get answers to just about any ThredUp customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
You came here to see ThredUp's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a ThredUp agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact ThredUp anyways and help you with your issue. Over the last 18 months, 10,327 customers like you have come in search of a phone number for ThredUp and helped us confirm they don't have one. Common reasons that people try to call ThredUp customer support department include Account Access, Can't Make a Post, Missing Order, Payment Inquiry, Account Setup and other customer service issues. Rather than trying to call ThredUp first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or chat. Unfortunately, right now ThredUp doesn't have any phone numbers. It's not always clear what is the best way to talk to ThredUp representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If ThredUp Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for ThredUp, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from ThredUp customers like yourself.
GetHuman does not provide call center services or customer support operations for ThredUp. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ThredUp. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.