If you own an upscale appliance, you might think it's rare to call a customer service line about a problem. However, even luxury brands like Thermador know that if you own one of their appliances, you may need to speak with customer service at some point.
I called 800-735-4328, Thermador's customer service number, to ask where to purchase an appliance in my area. As with most customer support answering systems, I learned that the call may be monitored and recorded for quality assurance. The automated system gave prompts to press "1" or "2" based on English or Spanish preference.
The automated voice apologized for the long wait due to the high call volume. The system anticipated inquiries about recalls affecting large numbers of customers. For example, it automatically supplied information about a recall hotline for a dishwasher issue. Like many customer support numbers, the Thermador answering system requests the caller's patience for having to wait.
The system offered many options for getting help with issues, including viewing online manuals, accessing warranties and reviewing "frequently asked questions" on Thermador.com. You should have your model serial number handy if you know it, and if you prefer phone help, you can press a number corresponding to your need. Pressing "1" is for scheduling repairs, "2" is for replacement parts, "3" is for product advice and "5" is the number to press for WiFi connectivity problems with appliances.
The system also offers a text option for support. If you don't select one of the options, you can wait and the next available representative will answer your call. I decided to wait and speak with a representative.
Don't assume you'll get an answer immediately when you call Thermador's support number. Even when you reach a representative, it's also possible that the person who answers might direct you to someone else for help. I remained on the line for several minutes only to repeatedly hear the "thank you for holding" speech.
I assume at some point a representative would have answered my call. However, I had other obligations and couldn't wait any longer. After several minutes on hold, I hung up. If you call Thermador's customer service number for help, I suggest you carve out a good amount of time from your schedule if you want to speak to a live person or contact support when you can work on other things while you're waiting on hold.
This is Thermador's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Thermador agent. This phone number is Thermador's best phone number because 762 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-735-4328 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Thermador first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Thermador has 1 phone number. It's not always clear what is the best way to talk to Thermador representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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