Updated

Telus Customer Service

Phone Number & Contact Info

Telus's Best Phone Number

866-558-2273
Toll-free·Calls Customer Service·Most popular Telus number
Free tools for easier calling
Q:

How do I talk to a live human at Telus?

A:Press 1, then 0#, 0#, then 3. Our free phone can also navigate phone menus to get a live human at Telus for you.
Q:

Does Telus offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat-Sun 9am-8pm EST. The least busy day is Sunday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes and 37 seconds. The longest hold times are on Tuesday, and the shortest are on Thursday. You can skip the hold time for free.

Telus Customer Phone Numbers

Home Phone, Internet, TV

888-811-2323
Toll-free · 24 hours, 7 days · Calling this Telus number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Telus below.

Let us call and talk to Telus for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Telus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 0#, 0#, then 3
Below are some clips we've found from Telus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to TELUS. Calls made to and from TELUS may be recorded for quality assurance and training purposes. To create TELUS offers for you and to serve you better, For service in English, press one. For Francais,"
Excerpt from a call with Telus
Tuesday, January 2, 2024 7:39 PM

They may need the phone number on your account

"Welcome to TELUS.
Calls made to and from TELUS may be recorded for quality assurance and training purposes To create TELUS offers for you and to serve you better, and to serve you better, For service in English, press one.
To help me get you to the right place, please tell me your ten digit phone number related to the account you're calling about."
Excerpt from a call with Telus
Thursday, October 31, 2024 9:20 PM

They may ask your reason for calling (instead of a menu)

"If you are an existing customer and don't know your number, say I don't know my number. Or if you would like to join TELUS, say, I want to join TELUS. No problem. Which of these services are you calling about? Mobility, TV, Internet, security, or landline phone?
Is that a personal, EPT, exclusive partner program, business, or corporate account?
If you have an account number, please tell me now. Otherwise, you can say, I don't know."
Excerpt from a call with Telus
Wednesday, October 9, 2024 8:05 PM

They may ask you to enter information with the dial pad

"Sure. I'm happy to get you to a team member.
Your current wait time is about fifteen minutes.
To help save time with your team member, please enter your four to six digit account PIN."
Excerpt from a call with Telus
Wednesday, March 27, 2024 11:20 PM

They may ask you to say or enter information

"If you are an existing customer, and don't know your number, say, I don't know my number. Or if you would like to no problem. Which of these services are you calling about? Mobility, TV, Internet, security, or landline phone?
Let's go with mobility. Is that a personal EPP, exclusive partner program, business, or corporate account?
If you have an account number, please tell me now. Otherwise, you can say, I don't know."
Excerpt from a call with Telus
Friday, June 14, 2024 3:17 PM

The first phone menu

"Welcome to TELUS. Calls made to sorry.
I didn't understand that. For service in English, press sorry.
I didn't understand that. For service in English, press one."
Excerpt from a call with Telus
Saturday, June 8, 2024 12:55 AM

What are the hours and when should I call?

Telus operates the call center for this 866-558-2273 phone number Mon-Fri 8am-10pm, Sat-Sun 9am-8pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 22,510 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Telus call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Telus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Telus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Telus is Sunday. The most busy day to call is Tuesday, which averages 197% more phone calls by comparison. Again, this is based on a sample of 22,510 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday, which is 51% longer than the minimum. Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Telus representative is more consistent than the number of calls throughout the week.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.
Sun
Mon
Tue
Longest
Wed
Thu
Shortest
Fri
Sat

The best time to call Telus

In summation, the best day to call Telus is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Telus staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Calling this Telus Customer Number

Nov 20, 2024

Telus is a major telecommunications company in Canada, providing phone, Internet, cable and other services to its subscribers. As one of the largest businesses of its type in Canada, it isn't surprising that it gets lots of requests for customer service each and every day.

Why Do People Call Telus Customer Support?

Consumers call for a range of reasons, including:

  • Setting up new service
  • Changing or canceling service
  • Relocating service to a new home or business location
  • Technical support and troubleshooting
  • Billing issues
  • Reporting identity theft or hacking
  • Scheduling technician visits
  • Authorizing the return of equipment

Best Practices for Calling Telus Customer Service

There are several things that you can do to help ensure that your call to Telus customer service is handled quickly and professionally:

Make sure you are calling the correct number. Like many companies, Telus has multiple divisions and operates in many different areas. You will need to call the right number for your area and your service type.

Call during business hours. Business hours vary by department and location.

Have all relevant documentation on hand. This might include order confirmations, billing statements, screen shots, serial numbers for equipment and any previous correspondence between you and Telus regarding your matter.

If you are calling for technical support, be in the same room as your device so that you can troubleshoot along with the customer service representative.

Have something with which you can take notes. Call notes can be very handy if you have to escalate your case.

How do Consumers Feel About Calling Telus Customer Service?

A search has not revealed a long pattern of complaints about customer service from Telus. This suggests that overall customers are generally satisfied with service received.

What Kind of Issues can Telus Customer Service Representative Resolve?

Customer service agents can resolve most issues, including setting up, changing, and canceling accounts, arranging for service relocation, scheduling technician visits, sending out new and upgraded equipment, troubleshooting, technical support and explaining service features and benefits.

What Can't Be Resolved With a Call to Telus Customer Service?

Some issues will require a technician visit: While the representative can certainly help with troubleshooting, in some cases physical repairs are needed to cables and lines. If equipment needs to be replaced or updated, you will have to work with Telus to secure a replacement.

If your Telus service is incompatible with your devices or other electronics, an agent may be able to suggest a workaround, but ultimately you are responsible for ensuring compatibility. You may need to work with the manufacturer of your device or purchase a new device entirely.

What Should You Do If You Have an Unsuccessful Call with Telus?

If you get off the phone with Telus and feel as though your questions were not answered or your issues were not addressed properly, don't give up. You may still have options for getting a resolution.

First, review the notes you took during your call. If you didn't take notes, jot down what you remember. You may find areas in which you and the representative miscommunicated or there was clearly a misunderstanding.

Next, call Telus back. Explain, politely, that this is your second call and describe what went wrong with the first. If possible, explain the resolution you would prefer. This gives you and the agent a common goal to work towards. Yous should also keep in mind that agents are individuals: This new agent may have more experience or training and be in a better position to understand your concerns.

If working with Telus over the phone doesn't work, look into other options. You can contact Telus via live chat, which provides you with a transcript of your interaction. You can also reach out over Twitter, which has its own support team.

Other options include visiting the online community forum: More experienced users of Telus products and services may be able to offer good advice for resolving your issue. Finally, a visit to a Telus retailer provides face-to-face help which may well get your issue resolved quickly and with minimal fuss.

Telus also has a separate channel for unresolved cases. This Management Escalation Team program exists to address issues that have not been resolved when users have gone through standard channels. While this may be a slow process, it is one way to help ensure that you have done everything you can to resolve your issue with Telus.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Telus

If you have time to do a bit of reading before you call Telus, we recommend you read over some of our problem-specific articles.

What payment options are available for Telus services?

Telus offers various payment options to cater to customers' preferences and convenience. Customers can choose to make payments using methods such as online banking, credit card, pre-authorized payments, or by phone. Online banking enables customers to conveniently pay their bills through their bank's online platform, while credit card payments provide flexibility for those who wish to accumulate rewards or manage their expenses. Pre-authorized payments allow customers to set up automatic monthly deductions from their bank account or credit card, ensuring timely payment without the need for manual intervention. Additionally, customers can also call Telus and pay their bills over the phone. With these multiple payment options, Telus ensures that customers have flexibility and ease when it comes to settling their bills.

What are the available Telus internet plans in my area?

Telus offers a range of internet plans tailored to your specific needs and location. The availability of plans varies depending on your area. To find out the available Telus internet plans in your area, simply visit the Telus website or call their customer support. The website allows you to enter your address or postal code to check for available plans at your location. Telus provides both high-speed DSL and fiber optic internet options, ensuring a reliable and fast connection. With various plans to choose from, you can select the one that suits your internet usage requirements and budget. Telus internet plans offer competitive speeds, a reliable network, and exceptional customer service to enhance your online experience.

What are the steps to activate voicemail on my Telus phone?

To activate voicemail on your Telus phone, follow these simple steps. First, dial *98 from your Telus phone. Next, enter your temporary password, which is typically the last four digits of your phone number. Once you've entered the temporary password, you will be prompted to choose a new password. Follow the phone's instructions to create a secure password and confirm it. After setting your password, you will have the option to record your personal greeting. Just follow the prompts to record and confirm your greeting. Finally, you will receive a confirmation message that your voicemail has been successfully activated and is ready to use. Enjoy the convenience of accessing your voicemails whenever you need them on your Telus phone!

Top Telus customer service problems

Click the link above to get answers to just about any Telus customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Telus, and their purpose. Are any of these similar to the reason you are trying to call?
Review bill charges: "I'd like to review the charges."
- From a call lasting 3m 32s , Nov 20, 2024 5:09 PM
Unlock PIN code: "My son somehow locked himself out of his phone, and he needs the PUK code for his SIM card."
- From a call lasting 9m 51s , Nov 20, 2024 4:39 PM
Internet connection issue: "I do not have Internet connection."
- From a call lasting 16m 15s , Nov 20, 2024 4:35 PM
TV signal issues: "I'm not able to get a signal anymore."
- From a call lasting 5m 50s , Nov 20, 2024 2:52 PM
Technical support request: "I need to speak somebody in technical support."
- From a call lasting 4m 36s , Nov 20, 2024 5:42 AM
TV service issue: "The TV freeze in most of the time."
- From a call lasting 2m 56s , Nov 20, 2024 5:35 AM
Home Internet issue: "Our home TV not working."
- From a call lasting 6m 31s , Nov 20, 2024 3:31 AM
Information about why customers call Telus is extracted from issues that customers have reported to GetHuman.
Telus issues reported to GetHuman

More Telus Customer Service Contacts

There are of course other ways to contact Telus customer service besides the phone. Below we list the best ones, by medium.

Telus Customer Service Live Chat

telus.com - Customer Service
Online customer service chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Telus provides this option.

Telus Customer Help Desk / Web Support

telus.com - Customer Service
Online customer service support
telus.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Telus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Telus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Telus agent. This phone number is Telus's best phone number because 9,438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-558-2273 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Telus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Telus has 2 phone numbers. It's not always clear what is the best way to talk to Telus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Telus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Telus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our free super-powered phone
  • Can talk to customer service for you
  • Can wait on hold for you
  • Automatically re-schedules if they're closed
  • Get a summary & transcript after
  • Easy to re-try if needed
  • Free and no account needed

Compare Telus Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated