A:Press 0 when asked for the account number. Next, press 9.Our free phone can also navigate phone menus to get a live human at SunRun for you.
Q:
Does SunRun offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6am-7pm, Sat 7am-4pm PST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for SunRun below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this SunRun phone number to document the phone system.
Here is how our research team describes the way the SunRun phone system greets you: Hi there. Thanks for calling Sunrun, the nation's largest home solar provider. We're glad you called. I was not able to locate your account using the phone number you are calling from. Please enter the 10-digit phone number for the account you are calling about.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 when asked for the account number. Next, press 9.
Below are some clips we've found from SunRun's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for holding.
I was not able to locate your account using the phone number you are calling from."
Excerpt from a call with SunRun
Wednesday, November 6, 2024 11:04 PM
They may ask you to enter information with the dial pad
"Please enter the ten digit phone for the account you are calling about."
Excerpt from a call with SunRun
Thursday, August 15, 2024 8:31 PM
They may need to look up your account
"Hi there. Thanks for calling Sunrun, the nation's largest home solar provider.
We're glad you called.
Please hold while we look up your account."
Excerpt from a call with SunRun
Wednesday, November 6, 2024 11:04 PM
What are the hours and when should I call?
SunRun operates the call center for this 855-478-6786 phone number Mon-Fri 6am-7pm, Sat 7am-4pm PT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 178 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the SunRun call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SunRun phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SunRun staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call SunRun is Saturday.The most busy day to call is Monday, which averages 217% more phone calls by comparison.Again, this is based on a sample of 178 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call SunRun is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that SunRun staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call SunRun
Below is a sample of recent calls to SunRun, and their purpose. Are any of these similar to the reason you are trying to call?
Power outage assistance needed: "I am having an emergency at my house, and my power is totally out."
- From a call lasting 6m 45s , Oct 19, 2024 1:35 AM
Need higher support level: "I think I need to speak to someone above Vince Trout."
- From a call lasting 38m 8s , Sep 24, 2024 6:10 PM
Information about why customers call SunRun is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- SunRun customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is SunRun's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SunRun agent. This phone number is SunRun's best phone number because 1,044 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-478-6786 include and other customer service issues. Rather than trying to call SunRun first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, SunRun has 2 phone numbers. It's not always clear what is the best way to talk to SunRun representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for SunRun. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SunRun. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.