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SunRun Customer FAQ

Top Answers & How-to Guides

What is SunRun's Phone Number?

The question we are asked most often is about how to talk to SunRun customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent SunRun Customer Questions

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Savings and Fit

Will I save money on my electric bill with solar energy?

Many homeowners experience notable savings on their electric bills by installing solar energy systems. Savings depend on...
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What happens if I move after installing Sunrun solar panels?

When moving after installing Sunrun solar panels, homeowners can transfer the solar contract to the new owner or pay off the...
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Is my home a good fit for solar panels?

When assessing if a home is suitable for solar panels, various factors are evaluated. Key considerations include the location...
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Warranties and Maintenance

Does Sunrun provide maintenance services?

Sunrun offers maintenance services as part of its solar solutions, ensuring systems operate efficiently through routine...
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Can I monitor my energy production with Sunrun?

Sunrun provides tools for customers to monitor the energy generated by their solar panels through an online portal or mobile...
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What warranties does Sunrun offer for its products?

Sunrun offers various warranties for its solar products, including performance warranties for energy output lasting up to...
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Installation Process

How does the Sunrun installation process work?

The installation process for SunRun solar systems involves several steps, starting with a home assessment by a consultant to...
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How long does it take to install a Sunrun solar system?

The installation duration for a Sunrun solar system usually spans one to three days, but overall timelines may extend due to...
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What safety measures does Sunrun implement during installation?

Sunrun emphasizes safety by implementing rigorous protocols during solar installations. Their installation teams undergo...
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Can I install solar panels on any type of roof?

Solar panels can be installed on various roof types, but they must meet specific criteria. These include structural strength,...
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Financing and Incentives

What financing options does Sunrun offer?

Sunrun provides various financing options for solar energy systems, including outright purchase, solar loans, and power...
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Are there any incentives or tax credits available for solar installation?

Numerous incentives and tax credits can help reduce solar installation costs, such as the Federal Investment Tax Credit, which...
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Sunrun Solutions

What are the benefits of switching to solar energy with Sunrun?

Transitioning to solar energy with Sunrun comes with numerous advantages, including reduced carbon emissions, savings on...
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What is Sunrun's solar energy solution?

Sunrun's solar energy solution provides homeowners with a sustainable method to generate solar power through rooftop...
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How does net metering work with Sunrun?

Net metering with Sunrun allows customers to get credits for excess energy their solar panels generate and send back to the...
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SunRun issues reported to GetHuman
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