A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Friday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
24 hours, 7 days · Press 1-3, then wait on the line until transferred to a representative. · To make a payment, press 1. New or existing service, press 2. For all other departments, press 3.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Rumpke below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Rumpke phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Rumpke's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Rumske Waste and Recycling.
This call may be monitored or recorded for quality assurance.
Please listen carefully as our menu options have changed.
If you know your party's extension, you may dial it at any time.
To make a payment, please press one. For new or existing service, press two.
For all other Rumske departments, press three.
Thank you."
Excerpt from a call with Rumpke
Friday, January 5, 2024 3:59 PM
The first phone menu
"Thank you for calling Rumsky Waste and Recycling.
This call may be monitored or recorded for quality assurance.
Please listen carefully as our menu options have changed.
If you know your party's extension, you may dial it at any time.
Thank you.
To make a payment, please press one.
For new or existing service, press two.
For all other Rumske departments, press three."
Excerpt from a call with Rumpke
Wednesday, April 3, 2024 11:14 PM
After you press 3
"Thank you.
For the Rumke employee directory, please press one.
To speak with a customer service representative, please press two."
Excerpt from a call with Rumpke
Friday, January 5, 2024 3:59 PM
What are the hours and when should I call?
Rumpke operates the call center for this 800-828-8171 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 130 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Rumpke at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rumpke phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rumpke staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rumpke is Saturday.The most busy day to call is Friday, which averages 213% more phone calls by comparison.Again, this is based on a sample of 130 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Rumpke is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Rumpke staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Rumpke
Below is a sample of recent calls to Rumpke, and their purpose. Are any of these similar to the reason you are trying to call?
Garbage pickup issue: "I was calling because once again, they did not pick my garbage up, just my recycle."
- From a call lasting 5m 13s , Sep 15, 2025 5:40 PM
Schedule furniture pickup: "I need to get rid of a couch."
- From a call lasting 7m 17s , Aug 29, 2025 2:31 PM
Discontinue service request: "I need to discontinue the service in our name."
- From a call lasting 4m 33s , Aug 29, 2025 2:00 PM
Trash service inquiry: "Are they supposed to pick up my trash and my recycling the same time?"
- From a call lasting 2m 41s , May 2, 2025 3:43 PM
Dumpster pickup request: "Yeah, I need a thirty yard dumpster pickup."
- From a call lasting 4m 49s , Jan 23, 2025 1:29 PM
Request dumpster pickup/drop-off: "I need a thirty yard rollaway dumpster hauled away and dropped off."
- From a call lasting 7m 12s , Jan 8, 2025 3:59 PM
Update payment information: "I need to give my correct number."
- From a call lasting 4m 10s , Sep 6, 2024 1:28 PM
Garbage pickup issue: "This is the third week in a row that they have not picked my garbage up correctly."
- From a call lasting 4m 52s , Aug 29, 2024 8:42 PM
Payment verification: "I wanted to make sure that the payment went through after shutting off my debit card due to a scam."
- From a call lasting 4m 30s , Jan 5, 2024 3:59 PM
Information about why customers call Rumpke is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Rumpke, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Rumpke customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Rumpke's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rumpke agent. This phone number is Rumpke's best phone number because 51,149 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-828-8171 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Rumpke first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Rumpke has 2 phone numbers. It's not always clear what is the best way to talk to Rumpke representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rumpke. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rumpke. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.