Does Rackspace Hosting offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Rackspace Hosting below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Rackspace Hosting phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:All support calls are answered by people
What are the hours and when should I call?
Rackspace Hosting operates the call center for this 800-961-4454 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 56 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Rackspace Hosting call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rackspace Hosting phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rackspace Hosting staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rackspace Hosting is Saturday.The most busy day to call is Wednesday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 56 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
Rackspace Hosting is a leading provider of managed cloud services and hosting solutions for businesses around the world. With a robust infrastructure, they offer a range of services designed to optimize and simplify IT operations. Rackspace provides scalable and reliable cloud hosting, managed dedicated servers, and multi-cloud management tools to enable businesses to efficiently run their applications and websites. Their team of experts actively monitors and manages the infrastructure, ensuring high-performance and security. Rackspace Hosting also offers specialized solutions for e-commerce, big data, and other industry-specific requirements. With their focus on customer success, Rackspace helps businesses leverage the power of the cloud while minimizing the complexities and challenges typically associated with managing IT infrastructure.
Rackspace Hosting offers a comprehensive range of services for businesses seeking reliable and scalable solutions. They provide managed cloud services, including public, private, and hybrid cloud environments, enabling businesses to leverage the power of the cloud while maintaining control and security. Additionally, Rackspace Hosting offers dedicated hosting options, allowing companies to have their own dedicated servers with customizable configurations and guaranteed uptime. They specialize in managing and optimizing infrastructure, including servers, networks, and storage, to ensure high performance and availability. Rackspace also provides managed security services to protect against cyber threats and ensure compliance with industry standards. Their services are backed by a team of experts available 24/7 to provide support and guidance for businesses of all sizes.
Rackspace offers a range of hosting plans to cater to diverse business needs. The pricing structure is based on factors such as the chosen plan, additional services, and resources required. Rackspace offers both managed and self-managed hosting options, allowing customers to select the level of support they require. The pricing varies accordingly, with managed services typically costing more due to the added support and expertise provided. In addition, the resources and features included in each plan also impact the pricing. Customers can contact Rackspace directly for a customized quote based on their specific requirements and discuss any additional services they may need. Rackspace aims to provide transparent pricing and flexibility to ensure customers find a plan that fits their budget and requirements.
Click the link above to get answers to just about any Rackspace Hosting customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Rackspace Hosting Customer Service Contacts
There are of course other ways to contact Rackspace Hosting customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Rackspace Hosting provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Rackspace Hosting will reply our your email.
Conclusion and closing notes
This is Rackspace Hosting's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rackspace Hosting agent. This phone number is Rackspace Hosting's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-961-4454 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Rackspace Hosting first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email. In total, Rackspace Hosting has 1 phone number. It's not always clear what is the best way to talk to Rackspace Hosting representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rackspace Hosting. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rackspace Hosting. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.