Does RBS - Credit Card Online Service offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 26 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for RBS - Credit Card Online Service below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this RBS - Credit Card Online Service phone number to document the phone system.
Here is how our research team describes the way the RBS - Credit Card Online Service phone system greets you: Citizens One - Please enter your 16-digit credit card number.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just keep pressing 0 until you are transferred.
Below are some clips we've found from RBS - Credit Card Online Service's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"You've reached Citizens One Credit Card Services.
Please enter your sixteen digit credit card account number."
Excerpt from a call with RBS - Credit Card Online Service
Thursday, October 17, 2024 7:45 AM
The first phone menu
"You've reached Citizens One Credit Card Services.
Please enter your sixteen digit credit card account number.
Please enter your sixteen digit credit card account number.
Please enter your sixteen digit credit card account number.
To report a lost or stolen card, press one.
If you are responding to a letter or phone call from us, press two."
Excerpt from a call with RBS - Credit Card Online Service
Wednesday, April 17, 2024 5:33 AM
What are the hours and when should I call?
RBS - Credit Card Online Service operates the call center for this 800-747-8155 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 59 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the RBS - Credit Card Online Service call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this RBS - Credit Card Online Service phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like RBS - Credit Card Online Service staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call RBS - Credit Card Online Service is Sunday.The most busy day to call is Thursday, which averages 175% more phone calls by comparison.Again, this is based on a sample of 59 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call RBS - Credit Card Online Service
In summation, the best day to call RBS - Credit Card Online Service is Monday.
Why Customers Call RBS - Credit Card Online Service
If you have time to do a bit of reading before you call RBS - Credit Card Online Service, we recommend you read over some of our problem-specific articles.
No, there are no fees associated with using RBS - Credit Card Online Service. We believe in providing our customers with a seamless and convenient online banking experience without any additional costs. With our online service, you can access your credit card information, view transactions, make payments, and manage your account at absolutely no charge. We prioritize transparency and aim to enhance customer satisfaction by offering a fee-free platform for managing your credit card. Enjoy the flexibility and control of managing your RBS credit card online, knowing that there are no hidden fees or charges.
Yes, you can manage multiple credit cards through your RBS - Credit Card Online Service account. Our online service allows you to conveniently access and manage all your RBS credit cards in one place. Once you have registered for online banking, simply log in to your account and navigate to the credit card section. From there, you can view balances, transaction history, make payments, set up alerts, and manage rewards for all the RBS credit cards that are linked to your account. It provides a streamlined and efficient way to monitor and control your credit card activities without the need for separate logins or accounts. Our online platform is designed to ensure easy management of multiple credit cards, making your banking experience with us hassle-free and user-friendly.
Yes, you can download your credit card statements through the RBS - Credit Card Online Service. Our online service provides the convenience of accessing and managing your credit card account securely from anywhere at any time. By logging into your account, you will have the option to view and download your statements in a digital format. This feature allows you to easily keep track of your spending, review past transactions, and maintain a record of your credit card activity. Downloading statements via our online service eliminates the need for physical paperwork, saving you time and effort. Rest assured that our platform ensures the safety of your personal and financial information through advanced security measures. Enjoy the convenience and efficiency of managing your credit card statements online with RBS.
Click the link above to get answers to just about any RBS - Credit Card Online Service customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to RBS - Credit Card Online Service, and their purpose. Are any of these similar to the reason you are trying to call?
Technical issue: "The online service is not working."
- From a call lasting 2m 36s , May 27, 2024 5:26 PM
Information about why customers call RBS - Credit Card Online Service is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- RBS - Credit Card Online Service customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is RBS - Credit Card Online Service's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a RBS - Credit Card Online Service agent. This phone number is RBS - Credit Card Online Service's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-747-8155 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call RBS - Credit Card Online Service first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, RBS - Credit Card Online Service has 1 phone number. It's not always clear what is the best way to talk to RBS - Credit Card Online Service representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for RBS - Credit Card Online Service. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like RBS - Credit Card Online Service. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.