Toll-free · 24 hours, 7 days · Keep pressing "0" repeatedly. · If you are a patient, policy holder, or calling from an insurance company, press 1. If calling from a doctor's office or as a sales representative, press 2. To obtain pricing for lab tests, press 3. For answers to FAQs, press 4. For general billing questions, press 5. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Quest Diagnostics - NY, NJ below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Quest Diagnostics - NY, NJ phone number to document the phone system.
Here is how our research team describes the way the Quest Diagnostics - NY, NJ phone system greets you: If you are a patient, press 1. If you know your party's extension, press 2, or briefly tell me what you are calling about.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative," then press 5. Next, say "Representative."
Below are some clips we've found from Quest Diagnostics - NY, NJ's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Quest Diagnostics. Your call may be monitored or recorded.
If you are a patient, press one. If you know your party's extension, press three.
Or please tell me briefly what you're calling about."
Excerpt from a call with Quest Diagnostics - NY, NJ
Friday, May 17, 2024 2:25 PM
The first phone menu
"Thank you for calling Quest Diagnostics. Your call may be monitored or recorded.
Or please tell me briefly what you're calling about.
If you are a patient, press one.
If you know your party's extension, press three."
Excerpt from a call with Quest Diagnostics - NY, NJ
Friday, May 17, 2024 2:25 PM
What are the hours and when should I call?
Quest Diagnostics - NY, NJ operates the call center for this 866-697-8378 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 194 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Quest Diagnostics - NY, NJ call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Quest Diagnostics - NY, NJ phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Quest Diagnostics - NY, NJ staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Quest Diagnostics - NY, NJ is Saturday.The most busy day to call is Friday, which averages 820% more phone calls by comparison.Again, this is based on a sample of 194 calls made with our AI-powered, web-based phone in the last 90 days.
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The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The operating hours of Quest Diagnostics - NY, NJ vary depending on the location. Generally, Quest Diagnostics operates on weekdays from 8:00 AM to 5:00 PM. However, it is recommended to check with specific locations as some may offer extended hours, early morning, or evening appointments to accommodate different schedules. Additionally, Quest Diagnostics provides a convenient online scheduling system where patients can book appointments according to their preferred time slots. This ensures flexibility and allows individuals to find a suitable time for their laboratory testing needs. Overall, Quest Diagnostics aims to provide accessible laboratory services throughout New York and New Jersey, including options for convenient appointment bookings and possibly extended hours at certain locations.
Yes, Quest Diagnostics - NY, NJ offers walk-in services for your convenience. We understand that scheduling appointments may not always be feasible, which is why we welcome walk-in patients. This means that you can visit any of our locations without an appointment and receive the same high-quality diagnostic services. Walk-in services are available for a wide range of tests, including laboratory testing, blood work, and other necessary diagnostics. Our skilled team of professionals is available to assist you promptly and efficiently, ensuring that you can receive the care you need in a timely manner. You can trust Quest Diagnostics - NY, NJ to provide accessible and convenient walk-in services to meet your healthcare needs.
Fasting requirements for tests at Quest Diagnostics - NY, NJ vary depending on the specific test being performed. For most routine blood tests, fasting is not necessary and you can have your test without any dietary restrictions. However, certain tests, such as glucose, lipids, and fasting cholesterol screenings, may require a fasting period of 8-12 hours. It is recommended to clarify fasting instructions when scheduling your appointment or consult your healthcare provider. Drinking water is usually allowed during the fasting period as it doesn't interfere with most tests. To ensure accurate results, it is crucial to adhere to the recommended fasting guidelines for any applicable tests at Quest Diagnostics - NY, NJ.
Click the link above to get answers to just about any Quest Diagnostics - NY, NJ customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Quest Diagnostics - NY, NJ, and their purpose. Are any of these similar to the reason you are trying to call?
Appointment inquiry: "I'm calling to ask about appointments."
- From a call lasting 1m 54s , Sep 16, 2024 10:58 AM
Missing test results: "I'm just a little concerned. I had blood work taken on Friday, and I logged into my Quest account."
- From a call lasting 6m 17s , Aug 15, 2024 12:00 PM
Missing test results: "I am calling about my missing test results."
- From a call lasting 1m 32s , Aug 15, 2024 11:54 AM
Request for parasite test: "I'm looking to get a parasite test done, which they don't test for there."
- From a call lasting 6m 47s , Aug 12, 2024 3:57 PM
Request for test results: "I had blood work done 11 days ago and need the results."
- From a call lasting 1m 57s , Jul 30, 2024 5:20 PM
Ordering supplies: "Yes."
- From a call lasting 47s , Jul 2, 2024 8:31 PM
Information about why customers call Quest Diagnostics - NY, NJ is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Quest Diagnostics - NY, NJ will reply our your email.
Quest Diagnostics - NY, NJ Customer Help Desk / Web Support
As a last, sometimes only, resort- Quest Diagnostics - NY, NJ customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Quest Diagnostics - NY, NJ's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Quest Diagnostics - NY, NJ agent. This phone number is Quest Diagnostics - NY, NJ's best phone number because 3,474 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-697-8378 include Overcharge, Test Result, Track a Result, Billing, Schedule a Test and other customer service issues. Rather than trying to call Quest Diagnostics - NY, NJ first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Quest Diagnostics - NY, NJ has 2 phone numbers. It's not always clear what is the best way to talk to Quest Diagnostics - NY, NJ representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Quest Diagnostics - NY, NJ. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Quest Diagnostics - NY, NJ. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.