A:Calling this Pet360 number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Pet360 for you.
Q:
Does Pet360 offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat-Sun 9am-5:30pm EST.The least busy day is Monday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Pet360 below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Pet360 phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Pet360 number should go right to a real human being
In fact, much of this information on this page is superfluous because this Pet360 phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Pet360 operates the call center for this 877-973-8360 phone number Mon-Fri 8am-10pm, Sat-Sun 9am-5:30pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 19 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Pet360 call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pet360 phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pet360 staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Pet360 is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 19 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Pet360 is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Pet360 number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Pet360
If you have time to do a bit of reading before you call Pet360, we recommend you read over some of our problem-specific articles.
At Pet360, we strive to provide a seamless shopping experience for our customers. To ensure convenience, we accept a variety of payment methods. These include major credit cards such as Visa, Mastercard, American Express, and Discover. We also facilitate transactions through PayPal, a trusted and secure online payment platform. Additionally, for those who prefer to pay over time, we offer financing options through Affirm. With Affirm, customers can split their purchase into fixed monthly payments, making it easier to manage their budget. By offering multiple payment options, we aim to accommodate the preferences and needs of all our valued customers, making their shopping experience as smooth as possible.
Pet360's return policy aims to provide customer satisfaction. If you encounter any issues with your purchase, we offer a hassle-free return process. You can return any unopened product within 30 days of purchase for a full refund. If the product is opened or used, we provide store credit or an exchange within the same timeframe. We do not accept returns on prescription medications, food, or perishable items for safety reasons. To initiate a return, simply contact our customer service team, and they will guide you through the process. Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs. At Pet360, we strive to ensure a seamless experience and make every effort to resolve any concerns promptly.
Yes, Pet360 does offer a rewards program. With our rewards program, customers can earn points for every purchase they make on our website or in-store. These points can then be redeemed for discounts on future purchases or for various pet products and services. Members of our rewards program also enjoy benefits such as exclusive promotions, personalized recommendations, and early access to sales and new products. To join our rewards program, customers can simply create an account on our website and start earning points right away. We appreciate our loyal customers and believe that our rewards program is a great way to show our gratitude for their continued support.
Click the link above to get answers to just about any Pet360 customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Pet360 Customer Service Contacts
There are of course other ways to contact Pet360 customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Pet360 will reply our your email.
As a last, sometimes only, resort- Pet360 customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Pet360's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pet360 agent. This phone number is Pet360's best phone number because 114 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-973-8360 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Pet360 first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Pet360 has 1 phone number. It's not always clear what is the best way to talk to Pet360 representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Pet360. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pet360. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.