Does Penfed Credit Union offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Thursday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Penfed Credit Union below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Penfed Credit Union phone number to document the phone system.
Here is how our research team describes the way the Penfed Credit Union phone system greets you: Welcome to Penfed Credit Union. To ensure that we provide you with the best quality of service, your call may be recorded or monitored. By proceeding with this call, you consent to such recording or monitoring to obtain balances and transaction history, as well as make payments and perform transfers. Press 1. To speak with our mortgage or equity departments, press 2. For credit, debit, and ATM card inquiries, press 3. For new or existing loan inquiries, press 4. For questions about checking, savings, membership, or other deposit accounts, press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-5, then follow prompts.
Below are some clips we've found from Penfed Credit Union's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to PenFed Credit Union.
To ensure that we provide you with the best quality of service, your call may be recorded or monitored.
By proceeding with call, you consent to such recording or monitoring to obtain balances and transaction history as well as make payments and perform transfers.
Press one. To speak with our mortgage or equity department, press two.
For credit, debit, and ATM card inquiries, press three."
Excerpt from a call with Penfed Credit Union
Tuesday, June 11, 2024 4:20 PM
The first phone menu
"Welcome to PenFed Credit Union.
To ensure that we provide you with the best quality of service, your call may be recorded or monitored.
By proceeding with call, you consent to such recording or monitoring to obtain balances and transaction history as well as make payments and perform transfers.
Press one.
To speak with our mortgage or equity department, press two.
For credit, debit, and ATM card inquiries, press three.
For new or existing loan inquiries, press four."
Excerpt from a call with Penfed Credit Union
Tuesday, June 11, 2024 4:20 PM
What are the hours and when should I call?
Penfed Credit Union operates the call center for this 800-247-5626 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 129 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Penfed Credit Union call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Penfed Credit Union phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Penfed Credit Union staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Penfed Credit Union is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 129 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Penfed Credit Union is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Penfed Credit Union staffs the call center well on Thursday.
Why Customers Call Penfed Credit Union
Below is a sample of recent calls to Penfed Credit Union, and their purpose. Are any of these similar to the reason you are trying to call?
Questions about warranty purchase: "I purchased the car and warranty but got no information about the warranty."
- From a call lasting 14m 24s , Jun 11, 2024 4:20 PM
Information about why customers call Penfed Credit Union is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Penfed Credit Union customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Penfed Credit Union's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Penfed Credit Union agent. This phone number is Penfed Credit Union's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-247-5626 include and other customer service issues. Rather than trying to call Penfed Credit Union first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Penfed Credit Union has 1 phone number. It's not always clear what is the best way to talk to Penfed Credit Union representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Penfed Credit Union. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Penfed Credit Union. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.