A:Pearson does not have a customer service phone number, but you can contact them through their website or Facebook / Messenger.
Unfortunately, the way to contact Pearson starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.
Q:
Does Pearson offer 24 hour customer service?
A:Not by phone.But you can contact Pearson 24/7 using other methods.Below is a list of customer service channels and hours.
How to contact Pearson Customer Service
There are other ways to contact Pearson customer service besides the phone. Below we list them by medium, from most to least popular.
Use this link to connect with customer service through Facebook
24 hours, 7 days
Some customer service teams, like that of Pearson, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Pearson customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Pearson?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Pearson, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Pearson is a global education company that provides various solutions and services to learners, educators, and institutions. With a rich history spanning over 175 years, Pearson is committed to helping people of all ages achieve their learning goals. As a leader in the education industry, Pearson offers a wide range of products and platforms, including textbooks, digital resources, assessments, and online learning tools. These resources cover various subjects and levels to support personalized and adaptive learning experiences. Pearson believes in the power of education to create opportunities and improve lives, and therefore collaborates with educators, institutions, and governments worldwide to deliver innovative and effective educational solutions.
Pearson's refund policy allows customers to request a refund within 30 days from the date of purchase, provided that the product is in its original condition and not activated. Eligible refunds will be issued to the original method of payment, and processing time may vary depending on the payment provider. Non-refundable products include online access codes and some digital resources. To initiate a refund, customers need to contact Pearson's customer service with their order information and reason for the request. Pearson's refund policy ensures customer satisfaction and provides a fair opportunity to return products if they do not meet expectations. Further details regarding exceptions and specific refund procedures can be found on Pearson's website or by contacting their customer service team.
Pearson offers a wide range of products to support education and learning across various levels and subjects. They provide textbooks, digital learning resources, and online platforms for K-12 education, college and university courses, and professional development programs. Pearson's products cover a broad spectrum of disciplines, including mathematics, science, language arts, social studies, foreign languages, and more. They also offer standardized test preparation materials, assessment tools, and educational software. Pearson's digital learning resources include interactive e-books, virtual labs, online homework solutions, and personalized learning platforms that enhance student engagement and facilitate personalized learning experiences. Additionally, Pearson provides professional development resources for educators, offering training programs, workshops, and instructional support materials to help instructors enhance their teaching practices. Overall, Pearson's comprehensive portfolio of products aims to foster effective education and improve learning outcomes for students of all ages.
Click the link above to get answers to just about any Pearson customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
Help me with my Pearson issue
Conclusion and closing notes
You came here to see Pearson's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Pearson agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Pearson anyways and help you with your issue. Over the last 18 months, 1,764 customers like you have come in search of a phone number for Pearson and helped us confirm they don't have one. Common reasons that people try to call Pearson customer support department include and other customer service issues. Rather than trying to call Pearson first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or facebook. Unfortunately, right now Pearson doesn't have any phone numbers. It's not always clear what is the best way to talk to Pearson representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Pearson Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Pearson, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Pearson customers like yourself.
GetHuman does not provide call center services or customer support operations for Pearson. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pearson. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.