Does Orange Rockland Electric offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Orange Rockland Electric below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Orange Rockland Electric phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at each prompt
Below are some clips we've found from Orange Rockland Electric's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Orange and Rockland Utilities.
Please be advised that we have updated our report outage text code.
If you are calling to report a gas or carbon monoxide emergency, please press or say one."
Excerpt from a call with Orange Rockland Electric
Monday, October 14, 2024 3:51 PM
What are the hours and when should I call?
Orange Rockland Electric operates the call center for this 877-434-4100 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 65 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Orange Rockland Electric call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Orange Rockland Electric phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Orange Rockland Electric staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Orange Rockland Electric is Monday.The most busy day to call is Tuesday, which averages 280% more phone calls by comparison.Again, this is based on a sample of 65 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Orange Rockland Electric is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Orange Rockland Electric staffs the call center well on Monday.
Why Customers Call Orange Rockland Electric
If you have time to do a bit of reading before you call Orange Rockland Electric, we recommend you read over some of our problem-specific articles.
Orange Rockland Electric offers several convenient payment options for customers. You can make payments online through their secure website or mobile app using a checking account or credit/debit card. Automatic payments can be set up to deduct the bill amount from your bank account each month. Payments can also be made through the Interactive Voice Response (IVR) system by calling their dedicated phone number. Another option is to visit one of their authorized payment locations, including participating banks and grocery stores, to pay in person. Additionally, traditional mail-in payments and money orders are accepted. With these diverse payment methods, Orange Rockland Electric ensures that customers have flexibility and ease in managing their electricity bills.
To sign up for paperless billing with Orange Rockland Electric, simply log in to your online account and navigate to the billing section. Look for the option to enroll in paperless billing and follow the prompts to complete the process. You can also contact customer service for assistance if needed. Going paperless is not only convenient but also helps reduce paper waste and is better for the environment.
Click the link above to get answers to just about any Orange Rockland Electric customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Orange Rockland Electric is extracted from issues that customers have reported to GetHuman.
This is Orange Rockland Electric's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Orange Rockland Electric agent. This phone number is Orange Rockland Electric's best phone number because 1,824 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-434-4100 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Orange Rockland Electric first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Orange Rockland Electric has 1 phone number. It's not always clear what is the best way to talk to Orange Rockland Electric representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Orange Rockland Electric. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Orange Rockland Electric. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.