Does OraSure Technologies Inc offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for OraSure Technologies Inc below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this OraSure Technologies Inc phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to human, M-F 8am-6pm EST
What are the hours and when should I call?
OraSure Technologies Inc operates the call center for this 800-869-3538 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the OraSure Technologies Inc call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this OraSure Technologies Inc phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like OraSure Technologies Inc staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call OraSure Technologies Inc is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call OraSure Technologies Inc is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that OraSure Technologies Inc staffs the call center well on Tuesday.
Why Customers Call OraSure Technologies Inc
If you have time to do a bit of reading before you call OraSure Technologies Inc, we recommend you read over some of our problem-specific articles.
OraSure Technologies Inc is a leading provider of oral fluid diagnostic and specimen collection devices. We specialize in developing, manufacturing, and distributing innovative products for the medical, healthcare, and forensic markets. Our advanced technologies have revolutionized the way diseases and conditions are detected by offering accurate and efficient testing solutions. Our flagship product, the OraQuick® In-Home HIV test, allows individuals to easily screen themselves for HIV in the comfort of their own homes. Additionally, our oral fluid collection devices have become the gold standard for drug testing, making sample collection more convenient and reliable. OraSure is committed to improving global health outcomes by delivering groundbreaking diagnostic tools to healthcare professionals and individuals worldwide.
No, OraSure Technologies Inc does not have any subsidiaries. As a leading provider of diagnostic products and specimen collection devices, OraSure operates as a standalone entity without any affiliated subsidiaries. With its headquarters located in Bethlehem, Pennsylvania, the company focuses on developing and manufacturing innovative solutions for various health sectors. OraSure's products include HIV tests, oral fluid and urine collection devices, and molecular collection systems, among others. By consistently delivering high-quality, reliable, and accurate diagnostic tools, OraSure Technologies Inc has established itself as a trusted name in the industry, dedicated to improving public health and enhancing patient well-being through its comprehensive range of offerings.
OraSure Technologies Inc offers a range of innovative products and services in the field of point-of-care diagnostics. Our primary focus is on the development, manufacturing, and marketing of oral fluid and saliva diagnostic products. We offer the OraQuick® In-Home HIV Test, a discreet and user-friendly test that provides accurate results in just 20 minutes. Additionally, our OraQuick® ADVANCE® Rapid HIV-1/2 Antibody Test and OraQuick® HCV Rapid Antibody Test are widely used by healthcare professionals for quick and efficient testing. In order to support these products, we provide various services including product training, educational resources, and customer support. Our commitment to advancing public health through innovative solutions makes us a trusted leader in the field of point-of-care diagnostics.
Click the link above to get answers to just about any OraSure Technologies Inc customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is OraSure Technologies Inc's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a OraSure Technologies Inc agent. This phone number is OraSure Technologies Inc's best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-869-3538 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call OraSure Technologies Inc first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, OraSure Technologies Inc has 1 phone number. It's not always clear what is the best way to talk to OraSure Technologies Inc representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for OraSure Technologies Inc. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like OraSure Technologies Inc. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.