Toll-free · 24 hours, 7 days · Call this number for the property loss department · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for NationStar Mortgage below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this NationStar Mortgage phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Listen to menu options
What are the hours and when should I call?
NationStar Mortgage operates the call center for this 800-306-9027 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 984 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the NationStar Mortgage call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NationStar Mortgage phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NationStar Mortgage staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call NationStar Mortgage is Sunday.The most busy day to call is Wednesday, which averages 1011% more phone calls by comparison.Again, this is based on a sample of 984 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call NationStar Mortgage is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that NationStar Mortgage staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call NationStar Mortgage
If you have time to do a bit of reading before you call NationStar Mortgage, we recommend you read over some of our problem-specific articles.
NationStar Mortgage offers a variety of mortgage products, each with its own unique interest rate. The interest rates for NationStar mortgages are not listed on our website FAQ page as they can change frequently to reflect current market conditions. To provide accurate and up-to-date information, we recommend reaching out to one of our knowledgeable mortgage representatives. They will gladly assist you in determining the current interest rates for NationStar mortgages based on your specific situation, including loan type, term, and creditworthiness. We strive to provide competitive rates to our valued customers while ensuring that the terms align with individual needs and financial goals.
To begin the mortgage application process with NationStar, certain documents are necessary. These documents include proof of identity, such as a valid driver's license or passport, as well as social security numbers for all applicants. Additionally, income verification is crucial, which can be achieved through recent pay stubs, W-2 forms, or tax returns. Employment history, including the names and contact information of previous employers, will also be required. Further, accurate and comprehensive asset documentation, such as bank statements and investment account statements, should be submitted. For applicants who own other properties, information regarding those properties, including mortgage statements and rental lease agreements, may be required. Finally, a property appraisal report may be requested to determine the property's value. Providing these necessary documents will help expedite the mortgage application process with NationStar Mortgage.
No, there are no penalties for early mortgage repayment with NationStar Mortgage. We believe in providing our customers with flexibility and the freedom to pay off their mortgage ahead of schedule without any extra charges. Whether you decide to make larger payments or pay off your mortgage in full, you can rest assured knowing that there will be no penalties or fees incurred for early repayment. NationStar Mortgage aims to support our customers' financial goals and empower them to achieve homeownership without any unnecessary burdens.
Click the link above to get answers to just about any NationStar Mortgage customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call NationStar Mortgage is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- NationStar Mortgage customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is NationStar Mortgage's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NationStar Mortgage agent. This phone number is NationStar Mortgage's best phone number because 8,112 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-306-9027 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call NationStar Mortgage first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, NationStar Mortgage has 3 phone numbers. It's not always clear what is the best way to talk to NationStar Mortgage representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for NationStar Mortgage. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NationStar Mortgage. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.