A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Tuesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for MyPillow below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this MyPillow phone number to document the phone system.
Here is how our research team describes the way the MyPillow phone system greets you: Hello, you've reached My Pillow's customer service. This call will be recorded for quality assurance. If you're needing to set up an exchange or return, please visit mypillow.happyreturns.com, or you can continue to hold. Press 1 to track your order, press 2 to register your product's warranty, press 3 to place an order, or press 4 for all other customer service questions.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
Below are some clips we've found from MyPillow's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello. You've reached MyPillow's customer service.
This call will be recorded for quality assurance.
If you're needing to set up an exchange or return, please visit my pillow dot happy returns dot com.
That's MyPillow dot happy returns dot com.
It's fast and convenient, or you can continue to hold.
Press one to track your order. Press two to register your product's warranty.
Press three to place an order, or press four for all customer service questions.
Thank you, and God bless."
Excerpt from a call with MyPillow
Thursday, January 25, 2024 5:55 PM
The first phone menu
"Hello. You've reached MyPillow's customer service.
This call will be recorded for quality assurance.
If you're needing to set up an exchange or return, please visit my pillow dot happy returns dot com.
That's MyPillow dot happy returns dot com.
It's fast and convenient, or you can continue to hold.
Thank you, and god bless.
Press one to track your order.
Press two to register your product's warranty.
Press three to place an order, or press four for all other customer service questions."
Excerpt from a call with MyPillow
Thursday, June 13, 2024 9:12 PM
What are the hours and when should I call?
MyPillow operates the call center for this 800-308-1299 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 59 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the MyPillow call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MyPillow phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MyPillow staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MyPillow is Tuesday.The most busy day to call is Thursday, which averages 138% more phone calls by comparison.Again, this is based on a sample of 59 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call MyPillow is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that MyPillow staffs the call center well on Tuesday.
Why Customers Call MyPillow
Below is a sample of recent calls to MyPillow, and their purpose. Are any of these similar to the reason you are trying to call?
Order placement inquiry: "I am trying to place an order online for my pillow."
- From a call lasting 5m 17s , Oct 31, 2024 2:50 PM
Order status inquiry: "I still haven't gotten the tracking word."
- From a call lasting 5m 45s , Sep 3, 2024 11:32 PM
Order status inquiry: "Checking on order status."
- From a call lasting 2m 1s , Jul 10, 2024 5:15 PM
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and MyPillow will reply our your email.
As a last, sometimes only, resort- MyPillow customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is MyPillow's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MyPillow agent. This phone number is MyPillow's best phone number because 88,342 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-308-1299 include and other customer service issues. Rather than trying to call MyPillow first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, MyPillow has 1 phone number. It's not always clear what is the best way to talk to MyPillow representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for MyPillow. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MyPillow. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.