A:Calling this Mr. Heater number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Mr. Heater for you.
Q:
Does Mr. Heater offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Mr. Heater below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Mr. Heater phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Mr. Heater number should go right to a real human being
Below are some clips we've found from Mr. Heater's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"You've reached Enerco Group Incorporated, providing comfort with products including Mr. Heater, Basecamp, HeatingStar, and Enerco brands.
Please choose from one of the following menu options. If you are a consumer, press one.
If you are a service center, press two."
Excerpt from a call with Mr. Heater
Wednesday, March 27, 2024 5:11 PM
After you press 1
"If you're a retail business partner or distributor, press If you're calling to find a service center, please press one.
If you're calling for service parts, please press two."
Excerpt from a call with Mr. Heater
Wednesday, March 27, 2024 5:11 PM
After you press 5
"You have reached Enerco Group Incorporated. If you know your party's extension, press one.
For the company directory, press two."
Excerpt from a call with Mr. Heater
Tuesday, March 12, 2024 2:01 PM
In fact, much of this information on this page is superfluous because this Mr. Heater phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Mr. Heater operates the call center for this 800-251-0001 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 155 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Mr. Heater call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mr. Heater phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mr. Heater staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Mr. Heater is Sunday.The most busy day to call is Tuesday, which averages 580% more phone calls by comparison.Again, this is based on a sample of 155 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Mr. Heater is Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Mr. Heater
Below is a sample of recent calls to Mr. Heater, and their purpose. Are any of these similar to the reason you are trying to call?
Heater not working: "I'm trying to figure out why my heater doesn't work."
- From a call lasting 5m 2s , Oct 31, 2024 5:52 PM
Information about why customers call Mr. Heater is extracted from issues that customers have reported to GetHuman.
This is Mr. Heater's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mr. Heater agent. This phone number is Mr. Heater's best phone number because 552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-251-0001 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Mr. Heater first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Mr. Heater has 1 phone number. It's not always clear what is the best way to talk to Mr. Heater representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Mr. Heater. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mr. Heater. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.