Be warned: This is not a working customer service phone number. The Commonwealth of Massachusetts apparently has simply changed its number and disconnected its old one, but most sources haven't yet gotten that information.
When I dialed, I received a message saying, "You have reached a non-working phone number for the Commonwealth of Massachusetts. Please check the directory and try your call again."
I had taken the number directly from here, so I searched online to see what I could find. On Boston University's website, the number I had dialed was listed as the number for Massachusetts Unemployment Assistance. On unemploymenthandbook.com, the same was true.
I dialed again, getting the same message as the first time. I then decided to try including a 1 before the area code, with no difference. At that point, I checked the Massachusetts Department of Unemployment's official website and found that this number does not appear anywhere on its site. Instead, it lists its phone number as (877) 626-6800, and its hours are 8:30 a.m. to 4:30 p.m. Eastern time Monday through Friday. It also includes an automated assistance line at (617) 626-6338.
Given that the automated message says you've reached a non-working number for the Commonwealth of Massachusetts, it's clear that this was an official number at one point. However, the Commonwealth has apparently changed its number fairly recently, and anyone who dials this number is simply wasting their time. This number cannot provide you with any assistance related to unemployment or anything else, as it has been disconnected.
Unfortunately, if this is the only number someone knows, they're in a tight spot because the automated system does not offer any information as to what number the customer tried to reach or where they might be able to find the information they need. Given how much false information is out there that this number is still correct, it might be a good idea for Massachusetts to explain what this number used to be and where those who need unemployment assistance might be able to find help. Either sending customers to the new number or having them explore the official website would be a good step in the right direction.
As it is, this number is completely unhelpful to anyone in Massachusetts who needs assistance with filing or tracking a claim with the Commonwealth. Obviously, I would not recommend using this number for anything.
This is Massachusetts Department of Unemployment Assistance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Massachusetts Department of Unemployment Assistance agent. This phone number is Massachusetts Department of Unemployment Assistance's best phone number because 4,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 617-626-6560 include Eligibility question, Claims, Collecting benefits, Missed payments, File application and other customer service issues. Rather than trying to call Massachusetts Department of Unemployment Assistance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Massachusetts Department of Unemployment Assistance has 1 phone number. It's not always clear what is the best way to talk to Massachusetts Department of Unemployment Assistance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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