A:Press 2, then say "I don't know", then "I don't know" then press 0
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Thursday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Macy's Credit Card Customer Service?
A:The average hold time is 33 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.
This is the #2 most popular Macy's phone number out of 5. Click above to go back to the main customer service number and other contact information, including Macy's email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · Say "Representative" 2 times, then say "Something Else." · In a few words, tell me how I can help you?
Mon-Fri 9am-5pm EST · Direct to Corp. HQ Office · If you know the extension you are calling, press 1. To reach the store, press 2. Credit card questions, press 3. Question regarding a recent order, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Macy's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then say "I don't know", then "I don't know" then press 0
Here is how our research team describes the way the Macy's phone system greets you: In a few words, please tell me why you are calling today.
Below are some clips we've found from Macy's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Macy's Credit and Customer Services.
This call may be monitored or recorded.
In a few words, please tell me why you're calling today."
Excerpt from a call with Macy's
Saturday, May 4, 2024 8:30 PM
What are the hours and when should I call?
Macy's operates the call center for this 800-264-0069 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 372 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Macy's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Macy's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Macy's is Saturday.The most busy day to call is Thursday, which averages 89% more phone calls by comparison.Again, this is based on a sample of 372 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Macy's is Tuesday.
Why call this Macy's number?
Below is a sample of recent calls to Macy's, and their purpose. Are any of these similar to the reason you are trying to call?
Missing shipping item: "I did not get my item."
- From a call lasting 1m 13s , Dec 19, 2024 11:23 PM
Billing inquiry: "I have not received my bill."
- From a call lasting 1m 50s , Dec 12, 2024 10:56 PM
Check order status: "I just ordered something on Macy's website."
- From a call lasting 8m 41s , Dec 12, 2024 7:16 PM
Order confirmation inquiry: "I need to spend five dollars."
- From a call lasting 3m 34s , Dec 12, 2024 7:11 PM
: ""
- From a call lasting 5m 53s , Dec 7, 2024 6:17 PM
Placing an order: "Yes."
- From a call lasting 11m 42s , Dec 4, 2024 7:38 PM
: ""
- From a call lasting 7m 17s , Dec 2, 2024 9:07 PM
: ""
- From a call lasting 5m 17s , Dec 2, 2024 6:15 PM
Missing items from order: "I'm missing some part of my order."
- From a call lasting 19m 14s , Nov 27, 2024 5:58 PM
: ""
- From a call lasting 4m 59s , Nov 22, 2024 12:42 AM