A:Not at this number; hours here are Mon-Fri 9am-9pm EST.The least busy day is Tuesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · Mon-Fri 6am-6pm, Sat-Sun 7am-5pm PST · Calling this Logitech number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Logitech below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Logitech phone number to document the phone system.
Here is how our research team describes the way the Logitech phone system greets you: Press 1 for order questions. Press 2 for technical help.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Logitech's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Logitech support.
We have specialized experts waiting to help you so please select the correct option to talk to the right team.
As always, your call may be recorded.
Please press one if you have a question about an order you placed.
Press two if you have a technical question that you need help with.
Please let us know what product you have.
Make your selection after listening to the full menu."
Excerpt from a call with Logitech
Thursday, January 4, 2024 8:13 PM
The first phone menu
"Thank you for calling Logitech support.
We have specialized experts waiting to help you, so please select the correct option to talk the right team.
As always, your call may be recorded.
Please press one if you have a question about an order you placed.
Press two if you have a technical question that you need help with."
Excerpt from a call with Logitech
Thursday, June 6, 2024 7:31 PM
After you press 2
"Please let us know what product you have.
Make your selection after listening to the full menu.
Please press three if you are a business user of our enter enterprise video collaboration system.
Please press four if you have a Logitech g gaming, Astro gaming, or virtual reality accessory product."
Excerpt from a call with Logitech
Monday, March 11, 2024 6:16 PM
What are the hours and when should I call?
Logitech operates the call center for this 866-632-5644 phone number Mon-Fri 9am-9pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 184 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Logitech call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Logitech phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Logitech staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Logitech is Tuesday.The most busy day to call is Thursday, which averages 64% more phone calls by comparison.Again, this is based on a sample of 184 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Logitech is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Logitech staffs the call center well on Tuesday.
Calling Logitech for support can be a slightly tedious yet fruitful process that takes some time, as I recently discovered when seeking assistance. I contacted the company about a Logitech mouse that frequently stops working while being used with a desktop computer. Upon calling, an automated system began to list the options for reaching the correct department, but the recording moved very quickly, so I needed to repeat the selections.
The recording indicates that Logitech has specialized experts available to help and that your call may be recorded. The options are to press 1 for help with an order or 2 for tech support. I chose 2 and was then asked to indicate whether I was calling about a gaming product, a mouse or keyboard or any accessories for mobile devices, cameras, remotes or other products.
After selecting the option for mouse/keyboard, the automated messaging requested that I specify the device I needed help with by pressing 1 for mouse, 2 for keyboard or 3 for gaming device. I pressed 1 for mouse and was greeted by a different automated message dubbed an AI Assistant that asked for mouse specifics: a wired or wireless mouse, whether my problem was with a connection, cosmetic damages, scrolling or something else. I spoke the word wired and said the issue was my connection.
Next, I needed to identify whether I was using Windows or Mac operating system, and after I stated Windows, the AI Assistant guided me through several steps to troubleshoot the mouse issue. I was told to plug the mouse into a different USB port and see if that step resolved the issue. I did this while there was a brief pause on the line, and the AI Assistant returned after a minute to ask if that helped. Unfortunately, it didn't correct the problem, as the mouse was still struggling.
The AI Assistant then requested that I unplug the mouse and restart the computer, ensuring I reported back when this task was done. After several minutes of waiting for the computer to restart, the automated recording asked if I was ready to proceed, and I said yes. I was guided by the AI Assistant to reconnect the mouse to the same or a different USB port while the assistant would wait for me.
Thankfully, this appeared to be the solution, as the mouse was working well at this point. The AI Assistant asked if this instruction helped resolve the issue and I said yes. The assistant responded with an enthusiastic "Awesome" and told me to call back if this issue continued or to visit Logitech's website for more troubleshooting solutions.
Overall, the call was productive and very efficient, even if it did take about 15 minutes to navigate the menu options and follow the guided steps to help resolve my mouse issue. I also appreciated not having to wait long to access assistance.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Logitech
If you have time to do a bit of reading before you call Logitech, we recommend you read over some of our problem-specific articles.
Logitech products come with a standard warranty that varies depending on the specific product. Most Logitech products are covered by a one-year limited hardware warranty, which ensures that the product will be free from defects in materials and workmanship. However, some products may have an extended warranty, offering two or three years of coverage. The warranty period starts from the date of purchase, and it is only valid for the original purchaser. It is important to register your product on the Logitech website to benefit from the warranty. Logitech's warranty covers repair or replacement of the defective product, excluding any damages caused by misuse, accidents, or unauthorized modifications. For more detailed information, it is recommended to consult the warranty documentation that comes with the purchased product.
Only certain Logitech products are eligible for rebates. These products include keyboards, mice, webcams, speakers, headphones, and gaming accessories. To determine if a specific product is eligible for a rebate, you can check the product's packaging or visit the Logitech website and search for the product's rebate information. It is important to note that not all Logitech products qualify for rebates, so it is recommended to verify eligibility before making a purchase. Rebates are subject to specific terms and conditions, which can be found on the Logitech website or provided with the product packaging. Make sure to follow the instructions and submit all required documentation within the specified time frame to receive your rebate.
The system requirements for Logitech software depend on the specific product. However, generally, Logitech software is compatible with both Windows and Mac operating systems. For Windows users, the software typically supports versions ranging from Windows 7 to the latest Windows 10. Mac users usually require macOS 10.14 or higher for compatibility. In terms of hardware specifications, Logitech software generally requires an available USB port for connecting the Logitech device. Specific requirements may vary depending on the product, so it's always best to check the individual product page or packaging for the specific system requirements. Additionally, Logitech product support pages often provide detailed information on system requirements for each software application.
Click the link above to get answers to just about any Logitech customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Logitech, and their purpose. Are any of these similar to the reason you are trying to call?
Keyboard not working: "I just got it, and the keyboard's not lighting up either."
- From a call lasting 67m 5s , Nov 19, 2024 11:18 PM
Setting up Harmony remote: "I'm trying to set up a one touch on off and the channel change and whatnot with everything routed through my Yamaha AV receiver."
- From a call lasting 16m 54s , Oct 24, 2024 8:28 PM
Keyboard not functioning: "However, I can't get the keys to work."
- From a call lasting 19m 22s , Oct 3, 2024 5:55 PM
Information about why customers call Logitech is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Logitech, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Logitech customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Logitech's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Logitech agent. This phone number is Logitech's best phone number because 6,792 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-632-5644 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Logitech first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook. In total, Logitech has 4 phone numbers. It's not always clear what is the best way to talk to Logitech representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Logitech. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Logitech. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.