How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Liberty Utilities phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Push option number 7 for agent
Below are some clips we've found from Liberty Utilities's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Liberty. To report an outage, press one.
To report an electric emergency, such as a wire, tree, or pole down, partial power, or flickering lights, press two."
Excerpt from a call with Liberty Utilities
Monday, February 19, 2024 3:00 PM
The first phone menu
"Thank you for calling Liberty.
To report an outage, press one.
To report an electric emergency, such as a wire, tree, or pole down, partial power, or flickering lights, press two.
To make a payment, press three.
For additional options, press four."
Excerpt from a call with Liberty Utilities
Thursday, February 8, 2024 11:31 PM
After you press 4
"To repeat these opt for account information, press one.
For payment extension or arrangement, press two."
Excerpt from a call with Liberty Utilities
Thursday, February 8, 2024 11:31 PM
What are the hours and when should I call?
Liberty Utilities operates the call center for this 800-375-7413 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 322 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Liberty Utilities phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Liberty Utilities staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Liberty Utilities is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 322 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call Liberty Utilities
In summation, the best day to call Liberty Utilities is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Liberty Utilities staffs the call center well on Monday.
Why Customers Call Liberty Utilities
If you have time to do a bit of reading before you call Liberty Utilities, we recommend you read over some of our problem-specific articles.
Liberty Utilities offers a wide range of services to meet various customer needs. Our primary services include electricity, natural gas, and water utilities. We strive to provide reliable and affordable energy solutions, ensuring a consistent supply to homes and businesses. As an electricity provider, Liberty Utilities focuses on generating, transmitting, and distributing electricity to power homes, industries, and infrastructure. Similarly, as a natural gas provider, we deliver this clean and efficient energy source to households and businesses. Additionally, Liberty Utilities ensures the provision of safe and reliable water services, ranging from treatment and distribution to wastewater management. We prioritize customer satisfaction and work diligently to maintain service excellence while embracing sustainable practices.
Liberty Utilities has multiple office locations to cater to its customers. Our offices are generally open from Monday to Friday, from 8:00 AM to 5:00 PM. However, specific office hours may vary at each location. Currently, we have offices situated in convenient locations across the country to better serve our customers. To find the nearest office and its specific hours, we recommend visiting our website or contacting our customer service department. Our customer service representatives are available during office hours to assist you with any inquiries or concerns you may have. At Liberty Utilities, we strive to provide excellent service and support at our various office locations, ensuring customer convenience and satisfaction.
At Liberty Utilities, our rates for utilities vary depending on factors such as location and consumption level. We strive to offer competitive and fair pricing to our customers. To provide accurate and up-to-date rates, we encourage you to visit our website or contact our customer service team directly. By doing so, you can access a rate schedule specific to your area and receive personalized information about current rates for utilities. Our dedicated staff is always available to assist you in understanding and choosing the right rate plan that aligns with your needs. We are committed to transparency and ensuring that our customers have access to the most accurate and relevant information regarding our utility rates.
Click the link above to get answers to just about any Liberty Utilities customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Liberty Utilities Customer Service Contacts
There are of course other ways to contact Liberty Utilities customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Liberty Utilities will reply our your email.
Liberty Utilities Customer Help Desk / Web Support
As a last, sometimes only, resort- Liberty Utilities customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Liberty Utilities's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Liberty Utilities agent. This phone number is Liberty Utilities's best phone number because 1,932 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-375-7413 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Liberty Utilities first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Liberty Utilities has 2 phone numbers. It's not always clear what is the best way to talk to Liberty Utilities representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Liberty Utilities. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Liberty Utilities. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.