For general information about Kenmore and Kenmore products, press one. For Kenmore repair and service, press two."
One of the most confusing things about calling Kenmore with a customer service problem is that where you purchased the product seems to play a large role in the process. In fact, this threw me for a loop the first time I called, and I had to call back a second time because I got confused. If the automated messaging system had clarified that the call was going to be transferred depending upon where I purchased my Kenmore unit, it would have helped with the situation in the long run. Besides that, so long as you have some time to kill, you can eventually talk to a live agent by calling this number.
When you first call Kenmore, you're greeted with a message that thanks you for calling the Kenmore customer care hotline. It then says: "If you need general information about Kenmore or Kenmore products, press 1; For Kenmore repair and service, press 2." I had an issue with my washing machine, so I pressed 2. The next prompt stated: "If you purchased your Kenmore product from Sears or Kmart, press 1. If you purchased it from any other retailer, press 2."
This is where I got confused. I pressed 1, since I purchased my washing machine from Sears. Then, a new voice said: "Thank you for calling Sears Home Services." I actually hung up because I thought I had made a mistake, but apparently, this redirect was intentional. Kenmore will automatically reroute any of your requests for help if you bought a machine through Sears or Kmart.
Once I figured out what was happening, I listened to the rest of the Sears directory, which stated: "If you are calling about repairs, press 1; For parts and part orders placed at Sears.com, press 2; For home warranties and protection inquiries, press 3; For Sears.com orders, press 4; For delivery and installation, press 5; For any other inquiries, press 6."
I chose option 1 because I needed to see if my repair plan was still valid. The voice agent told me that it was unable to pull up my information using my phone number, and it asked if there was another registered number. I chose "no."
Next, it said: "If you are calling about repairs for small appliances or products, such as vacuums or lawn mowers, press 1; Existing appointments, press 2; To schedule a service covered by Sears protection agreements, press 4; To schedule a service covered by a Sears warranty, press 4; For services on a product no longer covered, press 5." Then, finally, it said: "If you are unsure if your product is covered by a protection agreement, press 6."
I chose option 6, and then it told me that the estimated wait time was 23 minutes. At this point, I had already been on the phone for a while, but I had no choice but to wait. At the least the hold music was pleasant.
This is Kenmore's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kenmore agent. This phone number is Kenmore's best phone number because 3,642 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-553-6667 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Kenmore first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Kenmore has 2 phone numbers. It's not always clear what is the best way to talk to Kenmore representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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