Does John Hancock Life Insurance offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Wednesday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for John Hancock Life Insurance below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this John Hancock Life Insurance phone number to document the phone system.
Here is how our research team describes the way the John Hancock Life Insurance phone system greets you: Hello, thank you for calling John Hancock Life Insurance. This call is collecting certain personal information and is recorded for coaching and quality assurance purposes. Please note you may be required to enter your social security number or policy number so that we can match it with what is on file. Due to technical issues, your phone experience might be impacted, and live chats may not be offered. We apologize for any inconvenience. If you are calling for life insurance or safe access, press 1. If you are calling for long-term care, press 2. If you were calling about annuities, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3.
What are the hours and when should I call?
John Hancock Life Insurance operates the call center for this 800-387-2747 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the John Hancock Life Insurance call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this John Hancock Life Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like John Hancock Life Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call John Hancock Life Insurance is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call John Hancock Life Insurance is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that John Hancock Life Insurance staffs the call center well on Wednesday.
Conclusion and closing notes
This is John Hancock Life Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a John Hancock Life Insurance agent. This phone number is John Hancock Life Insurance's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-387-2747 include and other customer service issues. Rather than trying to call John Hancock Life Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, John Hancock Life Insurance has 1 phone number. It's not always clear what is the best way to talk to John Hancock Life Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for John Hancock Life Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like John Hancock Life Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.