How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Jetstar phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Jetstar number should go right to a real human being
In fact, much of this information on this page is superfluous because this Jetstar phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Jetstar operates the call center for this +61-800-6161-977 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 700 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jetstar phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jetstar staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Jetstar is Thursday.The most busy day to call is Friday.Again, this is based on a sample of 700 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call Jetstar
In summation, the best day to call Jetstar is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Jetstar staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Jetstar
If you have time to do a bit of reading before you call Jetstar, we recommend you read over some of our problem-specific articles.
Jetstar's cancellation policy allows passengers to cancel their bookings, however, the rules and fees vary depending on the fare type and the time of cancellation. For Starter fares, passengers can cancel their booking within 24 hours of purchase for a refund, excluding any card payment fees. After 24 hours, no refund will be provided. Passengers holding a Starter Plus fare can cancel their booking up to the scheduled departure time for a credit voucher, minus any card payment fees. Flex bundles provide the added benefit of refunds in the form of original payment. In case of flight disruptions or cancellations by Jetstar, affected passengers may be eligible for alternate flights or refund options. It's worth noting that cancellation fees apply for all fare types, so it's advisable to check the specific details and conditions of the booking when considering cancellation.
Jetstar's baggage allowance policy states that the allowance for each passenger depends on the fare type and the route. For domestic flights within Australia, New Zealand, and Japan, Economy Starter fare includes one main carry-on bag and one small bag with a total weight limit of 7kg. Economy Starter Plus, Starter Max, and Business fares allow 7kg for the main carry-on and an additional 3kg for a guest comfort item. Checked baggage allowances vary between 0kg and 40kg depending on the fare type and any add-ons purchased. For international flights, Economy Starter fare permits one main carry-on bag of 7kg, while Economy Starter Plus, Starter Max, and Business fares allow 7kg for the main carry-on and an additional 3kg for a guest comfort item. Checked baggage allowances range from 0kg to 50kg based on the fare type and additional purchases. For specific details and any additional charges, customers are advised to visit Jetstar's official website or contact their customer service.
Yes, Jetstar offers in-flight meals on most domestic and international flights. Passengers can pre-purchase a variety of meal options from the Jetstar café menu during the flight booking or add them later through Manage Booking. The menu includes a wide selection of hot meals, snacks, and beverages. Special dietary requirements, such as vegetarian, gluten-free, or child-friendly meals, can also be requested in advance at no extra cost. Alternatively, passengers can purchase snacks and drinks onboard during the flight, with both cash and card payment options available. Jetstar aims to provide a range of appetizing meal options to ensure passengers enjoy a satisfying dining experience during their journey.
Click the link above to get answers to just about any Jetstar customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Jetstar is extracted from issues that customers have reported to GetHuman.
This is Jetstar's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jetstar agent. This phone number is Jetstar's best phone number because 4,200 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +61-800-6161-977 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Jetstar first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Jetstar has 2 phone numbers. It's not always clear what is the best way to talk to Jetstar representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Jetstar. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jetstar. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.