A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 14 seconds.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for ITA Airways below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this ITA Airways phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from ITA Airways's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling ITA Airways, lower Fare may be available on ITA website.
For English, press one."
Excerpt from a call with ITA Airways
Thursday, January 18, 2024 11:19 AM
What are the hours and when should I call?
ITA Airways operates the call center for this 877-793-1717 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,085 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the ITA Airways call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ITA Airways phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ITA Airways staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ITA Airways is Sunday.The most busy day to call is Thursday, which averages 93% more phone calls by comparison.Again, this is based on a sample of 1,085 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday, which is 876% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call ITA Airways is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that ITA Airways staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call ITA Airways
Below is a sample of recent calls to ITA Airways, and their purpose. Are any of these similar to the reason you are trying to call?
Unable to check in: "I'm waiting at the airport in front of the check-in counter because I have the bigger luggage."
- From a call lasting 13m 5s , Dec 4, 2024 11:31 AM
Cancel ticket request: "I want I want to cancel my ticket."
- From a call lasting 5m 34s , Nov 29, 2024 8:48 PM
Flight change assistance: "But yesterday, I got the email from the Airbus company, and I cannot reach in few hour to Delhi."
- From a call lasting 11m 11s , Nov 28, 2024 5:05 AM
Seat confirmation inquiry: "I have a question regarding the seats from Florence to Rome."
- From a call lasting 13m 12s , Nov 27, 2024 3:55 PM
Booking emergency ticket: "I'm looking to book an emergency ticket for today."
- From a call lasting 10m 46s , Nov 11, 2024 3:48 PM
Information about why customers call ITA Airways is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- ITA Airways customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is ITA Airways's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ITA Airways agent. This phone number is ITA Airways's best phone number because 4,800 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-793-1717 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call ITA Airways first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, ITA Airways has 4 phone numbers. It's not always clear what is the best way to talk to ITA Airways representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ITA Airways. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ITA Airways. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.