Toll-free · Mon-Fri 8am-6pm EST · Press 3. · If BC/BS is your primary provider, press 1. If Medicare is your primary provider, press 2. For professional providers, press 3. For institutional providers, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Horizon BC/BS of New Jersey below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Horizon BC/BS of New Jersey phone number to document the phone system.
Here is how our research team describes the way the Horizon BC/BS of New Jersey phone system greets you: Are you a member or a healthcare professional?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative," then say "More Options," then press 0.
Below are some clips we've found from Horizon BC/BS of New Jersey's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Horizon Blue Cross Blue Shield of New Jersey.
Please listen carefully as some changes have been made to the automated attendant.
First, are you a member or a health care professional?"
Excerpt from a call with Horizon BC/BS of New Jersey
Saturday, January 6, 2024 1:11 PM
What are the hours and when should I call?
Horizon BC/BS of New Jersey operates the call center for this 800-355-2583 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 80 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Horizon BC/BS of New Jersey call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Horizon BC/BS of New Jersey phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Horizon BC/BS of New Jersey staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Horizon BC/BS of New Jersey is Saturday.The most busy day to call is Wednesday, which averages 113% more phone calls by comparison.Again, this is based on a sample of 80 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Horizon BC/BS of New Jersey is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Horizon BC/BS of New Jersey staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Horizon BC/BS of New Jersey
If you have time to do a bit of reading before you call Horizon BC/BS of New Jersey, we recommend you read over some of our problem-specific articles.
Horizon BC/BS of New Jersey is a leading health insurance company that provides coverage and health plans to individuals and businesses in New Jersey. As a branch of the Blue Cross Blue Shield Association, Horizon BC/BS of New Jersey offers a wide range of healthcare services and benefits to its members. Their comprehensive plans cover medical, dental, vision, and prescription needs, ensuring access to quality care and peace of mind. Horizon BC/BS of New Jersey is committed to promoting overall health and well-being by partnering with healthcare professionals and facilities throughout the state. With their extensive network and expertise, they strive to improve the health and satisfaction of their members.
Yes, Horizon BC/BS of New Jersey can be used when traveling outside of New Jersey. This health insurance plan provides coverage for emergency and urgent care services throughout the United States. However, non-emergency medical care may be subject to limitations or out-of-network charges, depending on the specific plan and coverage. It is recommended to check the plan details or contact Horizon BC/BS of New Jersey directly to understand the specifics of coverage while traveling outside the state.
Yes, you can add a dependent to your Horizon BC/BS of New Jersey plan. As a member, you have the option to include your spouse, domestic partner, or children as dependents on your insurance coverage. To add a dependent, you will need to complete the necessary enrollment forms and provide the required documentation, such as proof of relationship or legal documentation for domestic partners. You may also need to provide additional information, such as Social Security numbers, date of birth, and contact details for each dependent. Once the dependent is added, they will be eligible for the same benefits and coverage as the primary member. Keep in mind that there may be specific enrollment periods or restrictions, so it is advisable to contact Horizon BC/BS of New Jersey directly for further information.
Click the link above to get answers to just about any Horizon BC/BS of New Jersey customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Horizon BC/BS of New Jersey Customer Service Contacts
There are of course other ways to contact Horizon BC/BS of New Jersey customer service besides the phone. Below we list the best ones, by medium.
Horizon BC/BS of New Jersey Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Horizon BC/BS of New Jersey will reply our your email.
Horizon BC/BS of New Jersey Customer Help Desk / Web Support
As a last, sometimes only, resort- Horizon BC/BS of New Jersey customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Horizon BC/BS of New Jersey's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Horizon BC/BS of New Jersey agent. This phone number is Horizon BC/BS of New Jersey's best phone number because 1,050 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-355-2583 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Horizon BC/BS of New Jersey first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Horizon BC/BS of New Jersey has 3 phone numbers. It's not always clear what is the best way to talk to Horizon BC/BS of New Jersey representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Horizon BC/BS of New Jersey. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Horizon BC/BS of New Jersey. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.